I came in regarding upgrading my phone contract and wanted to speak to someone face to face. Kaitlyn was super helpful and dealt with all my questions professionally and friendly. Very refreshing expe... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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See what reviewers are saying
Kaitlyn was really helpful, found a great deal for me, better than I could find online ☺️ Super friendly and explained everything clearly. You're lucky to have her ☺️
Company replied
I came in to get my information transferred to my new phone as I was struggling. Kaitlyn was very patient and got everything sorted for me - very happy with the service and would return again!
Company replied
I came into store with an issue with my phone, staff member called Kaitlyn assisted with this, she gave me confidence that she was able to fix this and reassured me that it was a quick fix, thanks Kai... See more
Company replied
Company details
- Mobile network operator
- Internet provider
- Mobile Phone Shop
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
145 reviews
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Kaitlyn was really helpful
Kaitlyn was really helpful, found a great deal for me, better than I could find online ☺️
Super friendly and explained everything clearly.
You're lucky to have her ☺️
18 September 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Arlene,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got new sim plan top class customer…
Got new sim plan top class customer service from Callum
16 September 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Marty,
Thanks for the lovely review and fantastic support for Callum. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kaitlyn was super helpful with getting…
Kaitlyn was super helpful with getting my sim working
12 September 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I popped into the shop to ask about a…
I popped into the shop to ask about a product and was greeted by Kaitlyn. She very helpful and knowledgeable
10 September 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I came in to get my information…
I came in to get my information transferred to my new phone as I was struggling. Kaitlyn was very patient and got everything sorted for me - very happy with the service and would return again!
31 August 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Sandra,
Thanks for the lovely review and fantastic support for Kaitlyn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I came in regarding upgrading my phone…
I came in regarding upgrading my phone contract and wanted to speak to someone face to face. Kaitlyn was super helpful and dealt with all my questions professionally and friendly. Very refreshing experience compared to what I’ve had in the past at another store
28 August 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Chloe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came into store with an issue with my…
I came into store with an issue with my phone, staff member called Kaitlyn assisted with this, she gave me confidence that she was able to fix this and reassured me that it was a quick fix, thanks Kaitlyn
30 August 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got helped canceling contract
13 August 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Ben,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Recommend
Staff were very friendly and approachable. Simon was very knowledgeable about ongoing deals currently available and was able to work with me to decide what contract would work best for me.
29 July 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Sian,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Vodafone shop in…
Excellent service from Vodafone shop in Galashiels from simon
29 July 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Alistair,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Started Vodafone broadband with huge…
Started Vodafone broadband with huge savings thank you
28 July 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Linda ,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Kaitlyn was very friendly,
Kaitlyn was very friendly,, helpful and informative
24 June 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Debbie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got a new sim with unlimited data
Got a new sim with unlimited data. Good customer service thank you
9 June 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Me and my partner got new phones of…
Me and my partner got new phones of kaitlyn today great service thank you
2 June 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Joanna,
Thanks for the lovely review and fantastic support for Kaitlyn .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
Kaitlyn was great in sorting me out with a new SIM card as I was having trouble with another provider. Thank you so much!
22 May 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Kaitlyn was really knowledgeable and helpful with helping me select a new phone for my next upgrade.
22 May 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Rosemary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Mikey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I have a new phone today
I have a new phone today. Happy with service excellwnt Sol was very patient thank you! Could not ask for better service
5 May 2026
Unprompted review
Reply from Vodafone UK - Galashiels
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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