I came in regarding upgrading my phone contract and wanted to speak to someone face to face. Kaitlyn was super helpful and dealt with all my questions professionally and friendly. Very refreshing expe... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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I came in to get my information transferred to my new phone as I was struggling. Kaitlyn was very patient and got everything sorted for me - very happy with the service and would return again!
Company replied
I came into store with an issue with my phone, staff member called Kaitlyn assisted with this, she gave me confidence that she was able to fix this and reassured me that it was a quick fix, thanks Kai... See more
Company replied
Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Happy with service in shop setting up…
Happy with service in shop setting up new phone and moving the broadband thanks to Sol
7 October 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Georgia and Simon were incredibly…
Georgia and Simon were incredibly helpful with figuring out about my new phone and being very calm and respectful. Both amazing workers and would definitely come back here if I needed any help. Great service
8 September 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Aimee,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Georgia was kindness itself
Georgia was kindness itself, and I am so pleased with my new iPhone. She was very helpful. 10 out of 10
4 September 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're happy to hear that you are pleased with your new iPhone and the assistance you received. We appreciate you sharing your experience and the wonderful rating!
Thanks,
Vodafone Social Media Team
Georgia gave excellent customer service
2 September 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Came to shop Sol helped get a cheaper…
Came to shop Sol helped get a cheaper plan and new tablet thanks. 2nd to none brilliant
2 September 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Better than online chat team!
After a not so great experience with the online chat team. Taylor and Simon were able to get my problem fixed and helped to make sure it wouldn’t happen with my other phone too.
They saved my first impression of Vodafone!
22 August 2025
Unprompted review
Reply from Vodafone UK - Galashiels
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
You can’t beat speaking to a real person!
Really great to have a local store where we can see products, ask questions and get good advice. Simon made the whole process really simple and gave tips for transferring data. Thank you.
5 August 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simon was very helpful when trying to…
Simon was very helpful when trying to upgrade my phone, despite being told I had 14 payments left, he produced a solution that would lower my monthly payment on my SiM. He was fantastic!
1 August 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Hal,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very Helpful!
I was confused and Georgia was very helpful and took her time to explain everything.
7 June 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Jimmy,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Georgia was incredibly helpful
Georgia was incredibly helpful
Very professional
Made the process very easy
Can’t commend her highly enough
A credit to your company
4 June 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Christine,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best shop to buy a phone
Best shop to buy a phone, not pressurised at all to buy and a very patient and easy to speak to girl called Georgia. She gave me plenty of time to make a decision as I was asking her lots of questions. I recommend to buy from here for the excellent customer service.
Robert Irvine
3 June 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
100% happy with new phone and free…
100% happy with new phone and free tablet deal. Great service from Sol
3 June 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Lynne,
Thanks for the lovely review and fantastic support for Sol.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really good service
Really good service! Got a great new phone and plan!
13 May 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Gibson,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely Excellent
Excellent, Kaitlyn put ne at ease, helped me greatly and sorted out my new phone. Strongly recommend.
15 April 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Katrina. Thank you for your review for Kaitlyn. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Norman,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by lovely Joy today
I was served by lovely Joy today. She sorted my sim out when I was having trouble. Thank you!
5 April 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Marcy,
We really appreciate your wonderful review and the amazing support for Joy.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
I was served by joy today
I was served by joy today. she helped me get a new phone when customer services let me down. truly a smoother process in store. many thanks.
4 April 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joy helped me out today
Joy helped me out today, i love that she explained the process to me so i could understand. came in stressed and left with a weight off my shoulders..
1 April 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Alexa,
Thanks for the lovely review and fantastic support for Joy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thoroughly professional and friendly…
Thoroughly professional and friendly service from Georgia: efficient and great communication really great customer service experience. Thanks
22 March 2025
Unprompted review
Reply from Vodafone UK - Galashiels
Hi John,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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