Vodafone UK - Gillingham Reviews 

307
TrustScore 5 out of 5

4.9

Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service from Wayne yesterday, I didn’t purchase anything on this visit as my upgrade wasn’t due quite yet. However he did manage to solve a couple of issues with my current handset, therefor... See more

Company replied

Rated 4 out of 5 stars

Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected

Company replied

Rated 5 out of 5 stars

We always prefer to come in store for the excellent, friendly customer service, very helpful and knowledgeable. They arranged a great deal, saving us money, took the time to explain everything and... See more

Company replied

Rated 5 out of 5 stars

Joshua has been a real help. He was extremely patient in answering all my questions in explaining my options for a phone upgrade. He was as extensive in researching other options and helping me und... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Gillingham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(307)

42,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe and Adam were really friendly and…

Chloe and Adam were really friendly and helpful.

Would definitely recommend. Very knowledgeable.

15 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Ruth,



Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was very helpful with a great…

Dylan was very helpful with a great personality

14 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Sarah,

Thanks for the lovely review and fantastic support for Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe-Leigh was really helpful and able…

Chloe-Leigh was really helpful and able to answer my questions regarding moving abroad with my contract

10 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey,

Thanks for the lovely review and fantastic support for Chloe-Leigh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When I visited Vodafone in Hempstead…

When I visited Vodafone in Hempstead valley, I was served by Chloe and she was very very helpful. She was also very friendly and always had a smile on her face. She helped me above and beyond.

10 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was excellent today

Wayne was excellent today, sorting my issue. Very patient and explained everything simply

10 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Kay,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was amazing and so lovely to talk…

Chloe was amazing and so lovely to talk to, she made us feel so welcome and helped us with our phones. Thankyou chloe

10 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

{{screenName}} Hey Dawn,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was above and beyond

Wayne was above and beyond , exceptional service. Fantastic, friendly and couldn’t help me more

7 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Kelly,

Thanks for the lovely review and fantastic support for Wayne.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was excellent today and helped…

Dylan was excellent today and helped immensely wayne the manager was also amazing and both very friendly

6 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Dan,

Thanks for the lovely review and fantastic support for Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Serves by Dylan today he was very…

Serves by Dylan today he was very efficient and helpful Wayne also was a great help dealing with us

6 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Vikki, ​

Thanks for the lovely review and fantastic support for Dylan. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Kate was very kind

Kate was very kind, polite, friendly and looked for the best deals for us. She explained everything clearly and offered and great service.

5 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Linda,

Thanks for the lovely review and fantastic support for Kate.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both Chloe and Kate were very friendly…

Both Chloe and Kate were very friendly and helpful, great to get upgrade so quickly

4 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Jones,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was lovely very friendly and…

Adam was lovely very friendly and helpful, very welcoming and explained the process clearly making it less overwhelming for the customer

2 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Libby,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone contract update - great service

Top service, very happy after being served by Dylan.
He was very friendly, helpful & genuine with his service.
Will happily come back because of this experience.

1 July 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Henry,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful, explained everything in full and good recommendations

28 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Georgie,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was excellent

Dylan was excellent. Knowledgable and saved me money.

27 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Matthew,

Thanks for the lovely review and fantastic support for Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was amazing he helped set up my…

Dylan was amazing he helped set up my phone and watch , he was so helpful and answered all my questions

26 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey there,

Thanks for the lovely review and fantastic support for Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was amazing

Dylan was amazing! Made things super easy and super helpful

26 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Kevin,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was very helpful and sorted my…

Dylan was very helpful and sorted my broadband for me very nice experience

22 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hi Richard. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was great

Adam was great, helped my husband get a new phone, also upgraded the rest of the family, will not go to another voda shop, this one is the most helpful and knowledgeable

21 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hi Kat. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from wayne today

Fantastic service from wayne today. Made us feel so comfortable. Thank you.

20 June 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Helen. We appreciate your review and are happy to hear about the fantastic service you received! We're glad we made you feel comfortable. Thank you!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look