Fantastic service from Wayne yesterday, I didn’t purchase anything on this visit as my upgrade wasn’t due quite yet. However he did manage to solve a couple of issues with my current handset, therefor... See more
Company replied
Location
Switch locationUnit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected
Company replied
Anna was friendly and great service today. Wayne also helped explain the deal and how it all worked migrating over. Fantastic service.
Company replied
Joshua has been a real help. He was extremely patient in answering all my questions in explaining my options for a phone upgrade. He was as extensive in researching other options and helping me und... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Gillingham
Written by the company
Contact info
Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom
4.9
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in store and spoke to a lovely man…
Came in store and spoke to a lovely man called Dylan. My husband and myself wanted some advice on changing our phones. He was very knowledgeable and gave us up to date prices. Will definitely coming back to speak to him.
30 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
First class service
Visited store to open new contract, first class service from Adam and Dylan, both of whom were helpful, professional and knowledgeable, their help was gratefully received, I am happy to have moved provider, esp after experiencing the help and support in store. I recommend this branch 👌
2 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service…
Saw Adam today really knowledgable about the products and services and was really helpful in switching us over on our broadband. Very pleased with how Adam handled our enquiry
16 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Thank you for letting us know Angela, this is great to hear!
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Great to hear :)
Vodafone Social Media Team
Great
Great, friendly and professional help. Dylan was very informative and helpful.
15 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Rob,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Hey Dean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly and knowledgeable
Very friendly and knowledgeable especially Chloe. Thanks so much for your time and help!
9 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Vanessa,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was brilliant and really helpful
Dylan was brilliant and really helpful
Top man
9 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Vicki,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
After using a third party repair…
After using a third party repair company that lost my sim card I went to Vodafone Gillingham ( Hemstead Valley) and had a very quick and pleasant experience replacing my sim card thank you to Chloe and Adam and together team at Vodafone. Also Adam dealt with my upgrade very quickly a pleasure to deal with Vodafone.
7 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Andrew,
Thanks for the lovely review and fantastic support for Chloe and Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Clear information and assistance from…
Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected
6 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Louise,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was super helpful and efficient
Dylan was super helpful and efficient. He sorted out a new contract at a good price straight away and gave me a quote for my broadband also, was really happy with the service.
29 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Lucy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Adam
Excellent service from Adam. Extremely helpful
3 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Linda,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very informative and helped to save…
Very informative and helped to save some money on a sim only contract
2 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Mr Lyon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, Dylan and Adam were very helpful and made the experience very easy.
2 August 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Ian,
Thanks for the lovely review and fantastic support for Dylan and Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Feedback on store visit
Great experience and managed to sort all I needed to sort!
27 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and value
24 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A massive help with my phone
A massive help with my phone. I went home and had to come back to get it sorted and Adam was with me all the steps of the way. I massive help and caring worker.
19 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Conner,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was great she helped me with my…
Chloe was great she helped me with my phone today and I had problems with phone calls over night traveling home form work
Chloe also managed to get me a discount on my next phone bill
19 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Joshua,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan was amazing
Dylan was amazing with his device and helped transfer data across onto the new phone. Amazing help
17 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Steve,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe and Adam were really friendly and…
Chloe and Adam were really friendly and helpful.
Would definitely recommend. Very knowledgeable.
15 July 2025
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Ruth,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.