Had a amazing lady called cleo help me from start to finish i going a sim only contract . Fabulous customer service. Grateful to all the voda phone team . Thank you .
Company replied
84-90 Buchanan Street, G1 3HA Glasgow, GB
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Had a amazing lady called cleo help me from start to finish i going a sim only contract . Fabulous customer service. Grateful to all the voda phone team . Thank you .
Company replied
Popped into Buchanan Street as I was having issues with my personal hotspot speaking to my laptop. I spoke to a gentleman called David and his knowledge was excellent and by changing the password re... See more
Company replied
Dan found me an excellent broadband + SIM deal, and as an existing broadband only customer, I was treated so professionally and politely. I wasn't taken for granted as an existing customer,... See more
Company replied
Michael was absolutely brilliant from start to finish. He helped me set up Vodafone accounts for my entire family and made what could have been a complicated process feel simple and stress-free. He... See more
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84-90 Buchanan Street, G1 3HA, Glasgow, United Kingdom
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Reply from Vodafone UK - Glasgow Buchanan St
I recently had the pleasure of being assisted by Toby at Vodafone when setting up SIM-only contracts for myself and my mum. From start to finish, Toby was incredibly professional, knowledgeable, and patient. He took the time to really listen to what I was looking for, and his friendly, approachable manner made the whole process smooth and stress-free.
Toby presented a range of options clearly, giving me the space and information I needed to make the best choice for our needs. At no point did I feel rushed or pressured—just genuinely supported by someone who clearly knows their stuff and cares about customer satisfaction.
Excellent service and really great chat—thank you, Toby!
Bri

Reply from Vodafone UK - Glasgow Buchanan St
Came to buy a phone, and met a friendly staff Mark who is so helpful all the time. If anyone gonna buy a phone. Go
for it. 😇

Reply from Vodafone UK - Glasgow Buchanan St
Steven/Stephen explained everything clearly and took time going through my options.

Reply from Vodafone UK - Glasgow Buchanan St
I had good experience being attended by Mark, which made me bring my wife to get a new phone as well. Always with Vodafone and the quality service. Would recommend.

Reply from Vodafone UK - Glasgow Buchanan St

Reply from Vodafone UK - Glasgow Buchanan St
Mark was a great guy to deal with !
Excellent manor and made me feel so at ease when purchasing an upgrade 🥰

Reply from Vodafone UK - Glasgow Buchanan St
Mark was so helpful and made the process of upgrading very easy.

Reply from Vodafone UK - Glasgow Buchanan St
Mark was a great help and so friendly.

Reply from Vodafone UK - Glasgow Buchanan St
Mark was very helpful and kind. Felt at ease...
Extremely efficient & helpful.
Thank you

Reply from Vodafone UK - Glasgow Buchanan St

Reply from Vodafone UK - Glasgow Buchanan St
Really helpful staff who were very welcoming and all round great. Really knowledgeable too. Store is bright and lovely

Reply from Vodafone UK - Glasgow Buchanan St
Great customer service very friendly

Reply from Vodafone UK - Glasgow Buchanan St

Reply from Vodafone UK - Glasgow Buchanan St
Mark made my experience smoith and was a great help

Reply from Vodafone UK - Glasgow Buchanan St

Reply from Vodafone UK - Glasgow Buchanan St
After one week waiting not solving my problem and they made it way worst they blocked my sons phone who’s at a holiday in London

Reply from Vodafone UK - Glasgow Buchanan St
Great experience in store from Lauren first time visiting the store. Very informative friendly and went above and beyond to bring me over as a customer from 02

Reply from Vodafone UK - Glasgow Buchanan St
I had an amazing experience at the Vodafone store thanks to Altea!!!
She went above and beyond to help me find the perfect Phone and plan to suit my needs. She was incredibly knowledgeable patient and took the time to explain all my options without any pressure. I really appreciate her honesty and experience making what can sometimes be a stressful decision fail easy and straightforward. Thank you for your help. I walked away with a great phone and a fantastic deal.

Reply from Vodafone UK - Glasgow Buchanan St
Mark was absolutely brilliant.
Fast & efficient

Reply from Vodafone UK - Glasgow Buchanan St
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