Had a amazing lady called cleo help me from start to finish i going a sim only contract . Fabulous customer service. Grateful to all the voda phone team . Thank you .
Company replied
Location
Switch location84-90 Buchanan Street, G1 3HA Glasgow, GB
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See what reviewers are saying
Popped into Buchanan Street as I was having issues with my personal hotspot speaking to my laptop. I spoke to a gentleman called David and his knowledge was excellent and by changing the password re... See more
Company replied
Dan found me an excellent broadband + SIM deal, and as an existing broadband only customer, I was treated so professionally and politely. I wasn't taken for granted as an existing customer,... See more
Company replied
Michael was absolutely brilliant from start to finish. He helped me set up Vodafone accounts for my entire family and made what could have been a complicated process feel simple and stress-free. He... See more
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Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Glasgow Buchanan St
Written by the company
Contact info
84-90 Buchanan Street, G1 3HA, Glasgow, United Kingdom
4.9
Excellent
181 reviews
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Fantastic service as usual, thanks Steven!
Steven was fantastic as always. Been coming here for my upgrades for years and as always Steven did not disappoint. 10/10 service, highly recommend.
1 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hey Muri,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Took the time to find deals for me
Took the time to find deals for me. Listened to what I was looking for. Patient not rushed. Very happy with the service.excelkent service0
1 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hey Janice,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I’ve never experienced such a shocking…
I’ve never experienced such a shocking lack of professionalism and basic respect in my entire life. I went to a Vodafone store to collect a phone that was rightfully mine — everything they asked for was provided: a bank card with the correct name printed on it, all the necessary information, everything was there. And yet, they still refused to give it to me. No explanation. No effort. No respect.
Before I even had a chance to speak, the staff member made me sit in front of her and, for five long minutes, she typed on her computer without saying a single word. No greeting, no “just a moment”, nothing. Not even a glance. It was as if I didn’t exist. I sat there in total silence while she completely ignored me.
When she finally acknowledged me, her attitude was cold, dismissive, and uninterested. She wouldn’t even look me in the eyes. The way I was treated was humiliating. It’s clear they didn’t want to work and were just looking for an excuse to push me away.
I currently have four Vodafone plans. After this disgraceful experience, I will be contacting Vodafone directly to cancel every single one of them. I will not support a company that treats people this way.
But it doesn’t stop here. I have over 1 million followers on Instagram, and I will be doing a full storytime to explain this situation in detail. People deserve to know how Vodafone treats its customers.
And I will also personally reach out to every senior executive and decision-maker at Vodafone via LinkedIn to expose what happened. This is not going to be ignored. I’m not just a number — I’m a customer, and I expect to be treated with basic human respect.
Bad press is coming. And it’s well deserved
22 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Jamie,
We're sorry to hear about this recent experience, this isn't what we want for customers. We're here to help. Please message via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone regarding this, and any unresolved concerns and we'll get things looked into.
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Hello Xiuying,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Quick and helpful experience after I…
Quick and helpful experience after I damaged my current phone. Walked out with a new one in half an hour. Derek was really helpful!
8 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Conor,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
This was such an incredible experience
This was such an incredible experience, Vicky was able to ask the right questions to not only know what I was looking for but also understood what would be great for my career as an Artist and Content creator moving forward. I'm so happy that I'm now a proud owner of my Ipad Pro to help me through my creative blocks and content creations for the future. Absolutely Life changing. Thanks Vicki Your the best!!!
20 February 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hey Levent,
Thanks for letting us know what an amazing job Vicky did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great in-store experience with Leena in…
Great in-store experience with Leena in Buchanan street. She could not have been more helpful and took time to explain everything about my up-grade to ensure I understood everything and was happy with the deal I was getting. Highly recommend!
18 February 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Lizzie,
This is lovely feedback for Leena. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Glasgow Buchanan St
Hi Saleem. Thank you for your review for Vicky. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Vicky
Excellent service from Vicky. Will be back to renew with her in future.
3 February 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Mr McAllister,
Thanks for sharing your fabulous feedback for Vicky. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Hi Manf,
Thanks for taking your time to leave this review. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Cameron is a credit to Buchanan Street store
Cameron gave me good advice regarding the best products and plan for me. He took his time to explain everything in detail. He is a credit to your store and I will look out for hiim when I update my plan, in the next 6 months.
25 January 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Mairi,
Thank you for your review, and for sharing the experience you had with Cameron. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Hi Kamel,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Friendly and Professional Service
Came in with multiple queries and Cameron resolved them all. Professional and friendly service beginning to end
8 January 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi J,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dale at the Glasgow branch provided…
Dale at the Glasgow branch provided amazing customer service. He really went above and beyond to help me, and I would definitely recommend him.
2 January 2025
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Olivia. Thank you for your review for Dale. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great customer service everything…
great customer service everything sorted perfect
18 December 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Karen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Finn at Buchanan St Glasgow was…
Finn at Buchanan St Glasgow was professional friendly and knowledgeable. He sorted out our new phone plans quickly and efficiently. He also provided the information requested on broadband plans in a helpful way with no sales pressure. Great Service with a 😊
15 December 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi. Thank you for your review for Finn. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Top service from Cameron
I went to the store to upgrade my phone and sim deal also do return. Was served by Cameron and what a fantastic service I received. He went out of his way to get me best possible deals, explained everything. Made sure I understand. I will be back soon and will ask to be served by Cameron. 10 out of 10 service
14 December 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service from this store.
I visited the Buchanan St store to get some help accessing my Vodafone account. Great service & friendy staff. 10/10.
Many thanks to Zach for resolving the issue quickly so I could get back to work, it was much appreciated.
9 December 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Lynn,
Thank you for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Awesome as usual
Went into the Buchanan Street store in Glasgow today to take out a new connection was met quickly by Si who took me to Lauren who was very friendly and eager to help and helped me with my new contact and moved over my number from Three. A credit to the store and extremely professional I cannot say enough nice things about my experience.
22 November 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
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