Vodafone UK - Halifax Reviews 

201
TrustScore 5 out of 5

4.8

5 Southgate, HX1 1DL Halifax, GB


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Rated 5 out of 5 stars

I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... See more

Company replied

Rated 5 out of 5 stars

As always polite and ready to help ,shout out to sharon and Danny ,talking me through different options for my new phone and for helping my dad with an issue with his current phone .

Company replied

Rated 5 out of 5 stars

I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure... See more

Company replied

Rated 5 out of 5 stars

Danyal was exceptional at sorting out my data problem and was able to provide me with an excellent deal. He also sorted my husband out with a new phone and, again, an excellent deal. Lovely and ple... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Halifax

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 5 Southgate, HX1 1DL, Halifax, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

41,691 reviews in the last 12 months

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Rated 5 out of 5 stars

Taz was amazing

Very professional staff. Friendly and helpful, thank you. Taz was amazing and helped me setup and knew what she was talking about. Definitely coming back for my broadband. So glad there's a store so I can talk to people face to face.

8 March 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Paul,

This is lovely feedback for Taz. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

What a star

Came into store to reduce my bills… Tommy did just that. What a star!

1 March 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After feeling like I had been sold the…

After feeling like I had been sold the wrong product in another store, I came to the Halifax store to discuss my concerns. I spoke to Tommy, who I felt, listened to me and understood my concerns. He helped to swap my contract with no fuss to something that was more suitable for me. I felt he really listened to what I wanted. Great customer service, Thank You.

1 March 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service to change to the new…

Excellent service to change to the new phone.

24 February 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lisa

Lisa, served me and was very professional and helpfull in getting a nee phone sorted out with no hassle.

23 February 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Always been happy with Vodafone Halifax…

Always been happy with Vodafone Halifax Town Centre Shop.
The staff are always professional and friendly with helping us choose our new cellphones, with good advice on how to set-up our new phones.

Thanks for your help Omar

4 February 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hey Peter, It's awlays good to hear when our team are so helpful. Thanks for your feedback, The Vodafone Social media Team

Rated 5 out of 5 stars

Tas was very helpful and talked me…

Tas was very helpful and talked me through everything

27 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Richard. Thank you for your review for Tas. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tommy has been vv helpful in advising…

Tommy has been vv helpful in advising and reducing broadband bill. All good!

22 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi. Thank you for your review for Tommy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Taz

Taz helped both my wife and I find a good deal again. She wasn't pushy and kept going back to find the best for us.
Thankyou.

16 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Adam,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Lisa in halifax store was very good

Lisa in halifax store was very good

18 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Susan,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Omar was spot on

Omar was spot on, perfect deal delivered and I would recommend

18 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Gail,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served by Tommy and Sharon

Was served by Tommy and Sharon. Very friendly and very professional. Would recommend :)

17 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Janet,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, informative and respectful service by Omar

15 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Maureen,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Omar sorted out all my requirements…

Omar sorted out all my requirements with good humour and advice, despite struggling with a very slow running, recently updated system.
Thank you Omar.

13 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi Michael,

Thanks for your review for Omar. We appreciate your support and kind words. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service

Excellent service, information and sales. No pressure sales. Thankyou Voda phone Halifax and Omar.

9 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hi there,

Thanks for taking the time to write such a great review! It really is appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service Omar

Excellent service Omar

4 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 1 out of 5 stars

Highly do not recommend I went into…

Highly do not recommend I went into Currys to set up was told 2 weeks it’s been almost a month now and only today I got told I would be delayed a further 3 days I called to cancel and they tell me they can’t over the phone and i need to go to the showroom to do so

3 January 2025
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Hey Jordan 👋 Is this related to a home broadband connection or a mobile connection? Depending on this issue my team might be able to help you. You can reach out to my team using one of the links below:

Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taz is the best

Excellent customer service and sales skills. Reassuring and knowledgeable.

19 December 2024
Unprompted review
Vodafone UK - Halifax logo

Reply from Vodafone UK - Halifax

Thanks for your lovely feedback for one of our team Bilal.
Thanks, The Vodafone Social Media Team

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