Vodafone UK - Hemel Hempstead Reviews 

334
•
TrustScore 5 out of 5

4.9

220 Marlowes, HP1 1BJ Hemel Hempstead, GB

•

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Rated 5 out of 5 stars

Hayden was amazing . Explained everything and helped me out in all aspects . I am partially blind and he went an extra mile to make notes on my hike going forward. Good luck Hayden. Prasad Thewarappe... See more

Company replied

Rated 5 out of 5 stars

Visited hemel store today . Hayden dealt with my queries and I must say that he is a very competent and friendly person and I'm very happy with the service given

Company replied

Rated 4 out of 5 stars

Helpful staff Hayden and William saw me thru a lengthy task to transfer me to a new phone. Doubt I'd have been able to do it. William then refreshed my contract with a cash saving. Thanks guy... See more

Company replied

Rated 5 out of 5 stars

William from the Hemel Hempstead branch was exceptionally helpful with assisting with my upgrade. The first thing he did was save me money on my plan. His customer service skills were great! Thank you... See more

Company replied


Company details


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  • 220 Marlowes, HP1 1BJ, Hemel Hempstead, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

334 reviews

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4-star
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1-star

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4.9

All reviews

(334)

42,728 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hayden was very very helpful with our…

Hayden was very very helpful with our phone issue.

28 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited hemel store today

Visited hemel store today . Hayden dealt with my queries and I must say that he is a very competent and friendly person and I'm very happy with the service given

24 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Phil,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden understood my problems and…

Hayden understood my problems and designed a solution immediately which we put into effect instore

23 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was amazing

Hayden was amazing . Explained everything and helped me out in all aspects . I am partially blind and he went an extra mile to make notes on my hike going forward. Good luck Hayden.
Prasad Thewarapperuma

23 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Prasad

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Haden was very efficient & helpful.

16 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Robin,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had the priviledge of meeting Hyden

Had the priviledge of meeting Hyden. Sorted my issue quickly and professionally despite distractions.

15 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey there,
Thanks for the lovely review and fantastic support for Hyden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was very helpful and very…

Hayden was very helpful and very patient with us. Lovely experience.

3 September 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Janya,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My adviser Hayden was most…

My adviser Hayden was most helpful,polite and informative!Top marks!!

1 September 2026
Unprompted review
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Reply from Vodafone UK - Hemel Hempstead

Hey Bernard,

Thanks for the lovely review and fantastic support for Hayden. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was extremely agreeable and…

Hayden was extremely agreeable and helpful. We will be back if we have any more requirements. Thank you!

30 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Luce,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will from the Hemel Vodafone store was…

Will from the Hemel Vodafone store was really helpful the store was nice and clean with comfortable seating and we had a good chat where he helped me replace my sim. The server tried to give issue but will worked hard to sort this for me. Thank you

28 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Maurice,

Thanks for the lovely review and fantastic support for Will. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was great

Hayden was very helpful and communicated clearly. It's a shame he wasn't able to give me an even better discount.

25 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

"Hey Kathie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was great

Alex was great! Smashing the service and got me out stress free

24 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Rory,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Excellent service from Hayden

Excellent service from Hayden.

Slightly disappointed that very few phones in stock but Hayden was very helpful and organised delivery

24 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Jean,

Thanks for the lovely review and fantastic support for Hayden.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite and very helpful got…

Very polite and very helpful got everything done that I wanted

19 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Ian,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alina was very helpful

Alina was very helpful - as always. Many thanks. See you again in a couple of years

7 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey there,

Thanks for the lovely review and fantastic support for Alina. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was very helpful and very nice…

Hayden was very helpful and very nice person.

6 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Christine,

Thanks for the lovely review and fantastic support for Hayden.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayden was very helpful in store with…

Hayden was very helpful in store with upgrading my number, he was very understanding and explained everything clearly

5 August 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hi Popsi, thank you so much for your wonderful review and the amazing support you’ve shown for Hayden, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Alexander at the Hemel store was…

Alexander at the Hemel store was friendly, knowledgeable,helpful and endlessly helpful. We have been Three customers for many years and now have another reason to remain with Three/Vodafone
Frank O ' Keeffe

29 July 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex is really nice guy

Alex is really nice guy, very straight forward. Got my phone sorted and new tablet.

29 July 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hi Lewis, thank you so much for your wonderful review and the amazing support you’ve shown for Alex, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

William from the Hemel Hempstead branch…

William from the Hemel Hempstead branch was exceptionally helpful with assisting with my upgrade. The first thing he did was save me money on my plan. His customer service skills were great! Thank you William!

25 July 2026
Unprompted review
Vodafone UK - Hemel Hempstead logo

Reply from Vodafone UK - Hemel Hempstead

Hey Lenny,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

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