Will from the Hemel Vodafone store was really helpful the store was nice and clean with comfortable seating and we had a good chat where he helped me replace my sim. The server tried to give issue but... See more
Company replied
Location
Switch location220 Marlowes, HP1 1BJ Hemel Hempstead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
William from the Hemel Hempstead branch was exceptionally helpful with assisting with my upgrade. The first thing he did was save me money on my plan. His customer service skills were great! Thank you... See more
Company replied
Hayden was very helpful and communicated clearly. It's a shame he wasn't able to give me an even better discount.
Company replied
Excellent service from Hayden. Slightly disappointed that very few phones in stock but Hayden was very helpful and organised delivery
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Hemel Hempstead
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
220 Marlowes, HP1 1BJ, Hemel Hempstead, United Kingdom
4.9
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hayden was very helpful ordering my new…
Hayden was very helpful ordering my new device for me
12 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Raymond,
Thanks for the lovely review and fantastic support for Hayden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayden was very helpful with my plan
Hayden was very helpful with my plan
🤪
11 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Liz,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayden was extremely helpful and…
Hayden was extremely helpful and patient very good service
10 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jessica was extremely helpful a vey…
Jessica was extremely helpful a vey good store experience thank you
10 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Staff very helpful and sortef my probem…
Staff very helpful and sortef my probem with my phone
7 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Janice,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alina was extremely helpful and patient…
Alina was extremely helpful and patient with a non-tech savvy me.
7 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Ellan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alina in Hemel branch was brilliant and…
Aline in Hemel branch was brilliant and they were so busy but she took the time to help this old age pensioner.
7 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Ellen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hayden was amazing very patient and…
Hayden was amazing very patient and explained everything really well
1 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
I had a really great experience at the Vodafone store in Hemel Hempstead, near the Plough roundabout, thanks to Hayden.
He took the time to answer every single question I had, and I mean every question, with clear and thorough explanations. He was incredibly patient, kind, and approachable throughout the entire interaction, which made a big difference.
What stood out the most was the extra effort he put in. He actually wrote everything down in a structured, step-by-step way on a piece of paper so I could take it back and discuss it with my roommates. That made things much easier for us to make a decision.
It genuinely felt like he went above and beyond to help me, without any attitude whatsoever, which is honestly quite rare these days. By the end of it, it felt more like I’d made a friend than just completed a transaction.
Really appreciate the help, Hayden. Excellent service.
1 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Bihandu,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayden was amazing and so was Ahmed I’m…
Hayden was amazing and so was Ahmed I’m so lucky to have to have such nice kind and helpful people in this local shop
1 May 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Jane ,
Thanks for the lovely review and fantastic support for Hayden .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hayden Nd the team great customer service
Hayden Nd the team was very friendly and helpful with sorting out my home broadband. Great customer service, Definitely will come back for a phone upgrade when mines due
25 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Karen,
Thanks for the lovely review and fantastic support for Hayden.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hayden helped me brilliantly through…
Hayden helped me brilliantly through the whole process of getting a new phone and contracts. A really pleasant experience. And the changeover of data wad brilluantly done in a very quick time. A grsat job. Thank you to all at the Hemel branch
18 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alina has been AMAZING
Alina has been AMAZING. She has sorted out our account with everything that we need. 100% highly recommended.
13 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Hayden has been absolutely brilliant, very friendly, helpful and professional. A pleasure to deal with.
12 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hayden was really helpful and sorted…
Hayden was really helpful and sorted everything for us very quickly.
12 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Robbie,
Thanks for the lovely review and fantastic support for Hayden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hemel Hempstead
Hey Richard,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William and Hayden were absolutely…
William and Hayden were absolutely brilliant and very helpful
Recommended thanks guys
1 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Annette,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about William and Hayden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayden was very helpful with my device…
Hayden was very helpful with my device issue, pleasant and knowledgeable
1 April 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alina was just perfect
Alina was just perfect. Had a fantastic experience at Vodafone,she helped wkth all the issues i had. Helped save money and get everything that I needed. Thank you.
19 March 2026
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Anna,
Thanks for the lovely review and fantastic support for Alina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hemel Hempstead
Hey Charles,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.