I have just been served by a lovely young man called Jack, who was so helpful and patient as I am useless with phones!! He was very polite, professional and a credit to your company. A lot of young p... See more
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
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See what reviewers are saying
Came in to the store in st Stephens with what I suspected to be a faulty battery due to it not charging, I spoke to a young man called Dylan who was an absolute delight.I was made to feel very welco... See more
Company replied
Absolutely exceptional service. I'm not very tech savvy and needed a dual SIM setting up and a data bundle. Caitlin P served me. She has a wonderful manner, explained everything clearly and knows the... See more
Company replied
I was lucky enough to have Francesco, from the Hull call centre, pick up my call, he went above and beyond and gave the whole call a personal experience. His attention to detail was second to... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
317 reviews
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I went into the store in st Stephen's…
I went into the store in st Stephen's shopping centre in hull, I have been with Vodafone for over 30 years obviously didn't want to change network, (dnt fix what ain't broke) spoke to a lovely girl called 'Cait' she was amazing talked me through it and explained any worries I had
10 September 2025
Unprompted review
Reply from Vodafone UK - Hull
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Staff is knowledgable and very pleasing…
Staff Caitlin is knowledgable and very pleasing to the costumer. She explains clearly and make the costumer well informed about the products.
9 September 2025
Unprompted review
Reply from Vodafone UK - Hull
We're so glad to hear that you had such a positive experience with our agent Caitlin.
Thanks,
Vodafone Social Media Team
Fantastic customer service
The staff who helped us Bernice & Dylan were fantastic in helping us sort out our six upgrades.
6 September 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Barry,
Thanks for the lovely review and fantastic support for Bernice & Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack is great help to sort out the…
Jack is great help to sort out the problem with contact. Also, he is very calm and help out with me to write down due I’m Profoundly Deaf. Thanks again—€
29 August 2025
Unprompted review
Reply from Vodafone UK - Hull
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the Vodafone shop in hull spoke…
Visited the Vodafone shop in hull spoke with Nicole offered excellent service pleasure to talk to...I will definatley recommend Vodafone to all my friends and family.👍
10 August 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Neil,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey Linda,
Thanks for the lovely review and fantastic support for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Can't fault the service
Honya is super knowledgeable and professional with customers. All the staff I've ever met at this store are really friendly and helpful
19 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Kirstyn,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy with the service I was given…
Very happy with the service I was given in Vodafone. The staff were very polite. My phone was setup by Shane who was very knowledgable and answered all of my many many questions
17 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Setting up a new plan.
Honya greeted me as l entered the shop and showed me to a seat. She let me explain my needs. She reviewed my existing plan and set me up with a cheaper replacement explaining the terms clearly. She spoke slowly and clearly and knew when to listen. Excellent service thanks.
4 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Stephen,
Thanks for the lovely review and fantastic support for Honya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have been with this company a long…
I have been with this company a long time with no issues until this month. I managed to save 46 megabytes or whatever they are called on my rolling plan, I paid as always in the time frame as I have always done guess what they said they didn't get the money, clearly sent from my bank account and they had no problem with it last month and rolled it over.
Since they are with three now I suspected they would do this little trick, I left three because I paid a whole year of internet yet they never supplied any internet in that time.
So beware Vodafone will never be the same now they have teamed up with three they will always short change you.
Well done Vodafone for losing a long time customer.
10 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Lorraine,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Dylan in St Stephen’s was awesome
Dylan in St Stephen’s was awesome! Really helpful, friendly, welcoming, full of advice and tips; a charismatic young man and me and my partner see him going far in your organisation. Give him a raise :).
5 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Vicky,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin was very knowledgeable of the…
Caitlin was very knowledgeable of the products and got me the deals.
4 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Jenny,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh was very helpful to get me a new…
Josh was very helpful to get me a new phone thank you!
1 July 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Rumen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shane in Hull was very helpful for both…
Shane in Hull was very helpful for both me and mywife
28 June 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Steven,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy with new price
Very happy with new price. Shane in the hul store helped fix my phone and gave me a great deal
28 June 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Dianne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really helpful in Hull
Really helpful when i was updating my phone, im rubbish with technology and Bernice really helped me understand. Thankyou
21 June 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was very friendly and informative
Jack was very friendly and informative, very helpful.
Thank you so much!
22 June 2025
Unprompted review
Reply from Vodafone UK - Hull
hi Amanda. We're happy to hear that our team member was helpful and informative! Thank you so much for your positive feedback; we appreciate it a lot.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hi Anthony. Thank you for your review for Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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