Served by Dylan in the Hull branch, easily found a phone and a sim deal that was perfect for us! Couldn’t be happier with his service today it was seamless.
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely exceptional service. I'm not very tech savvy and needed a dual SIM setting up and a data bundle. Caitlin P served me. She has a wonderful manner, explained everything clearly and knows the... See more
Company replied
Came in to the store in st Stephens with what I suspected to be a faulty battery due to it not charging, I spoke to a young man called Dylan who was an absolute delight.I was made to feel very welco... See more
Company replied
I was lucky enough to have Francesco, from the Hull call centre, pick up my call, he went above and beyond and gave the whole call a personal experience. His attention to detail was second to... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very satisfied
I was very satisfied, the staff was very friendly, and Honya, the girl who took care of my order, was very fast and nicely. I can't wait for my order to arrive.
3 January 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Patricia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came to the store today because after…
I came to the store today because after hours of being on the phone with Apple and Vodafone because my phone isn’t working properly. Simon in the Hull store was very helpful and did what nobody else could in seconds. He said he was still new but you can tell a good employee a mile off. Il be back!
2 January 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey David,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant thank you, served by Nicol. Highly recommend!! Many thanks
Brilliant thank you, very helpful and highly recommend!
2 January 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Kim,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service as always from jack and…
Great service as always from jack and Caitlin
31 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Paul,
Thanks for the lovely review and fantastic support for Jack and Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Shane was very helpful in helping me…
Shane was very helpful in helping me return my Google phone and swapping it out for the iphone 17. Always kept the conversation going and always answered every question I had in detail to make sure I understood (st Stephen’s shopping centre)
31 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Owen,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Shane was very persistent and committed…
Shane was very persistent and committed in helping my partner get a new phone. Very friendly, willing and helpful. Never had issues with vodaphone
31 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Would not go anywhere else
Would not go anywhere else. All the staff in store are excellent. Thanks to Shane for all the help
30 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shane was brilliant
Shane was brilliant, upgraded from the iPhone 15 to the 17 and he made everything so easy to sort out! 10/10 service
30 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Emily,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nicole swapped my info
24 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Amy,
Thanks for the lovely review and fantastic support for Nikola.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey Joshua,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in store with an issue registering…
Went in store with an issue registering my SIM that the call centre could not resolve. I was served by Dylan, he was fantastic from start to finish, friendly, helpful and brilliant knowledge. My phone was up and running within 10 minutes. Brilliant customer service!!!?
22 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Alan,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nicol
Nicol provided a high standard, she was informative and looked after myself and husband very, very well.
19 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Karen,
Thanks for the lovely review and fantastic support for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nicol
Nicol always greets us well and looks after us. Customers for years.
19 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Darren,
Thanks for the lovely review and fantastic support for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Nicol
Served by Nicol. Amazing service as always in Hull. Nicol has served me for years always goes above and beyond for the customer. All my family use Vodafone.
18 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Denise,
Thanks for the lovely review and fantastic support for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Caitlin is really helpfull and has…
Caitlin is really helpfull and has perfect communicatiton skills she deserves raise
9 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Mustafa,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey,
Thanks for the lovely review and fantastic support for Caitlin B.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing service from Caitlin P
16 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Atom,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My friend gave me a new iPhone and…
My friend gave me a new iPhone and Nicol fully set up my phone and set me up an email account for the first time. Very much appreciated.
15 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey June,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Lovely, helpful service
I was helped straight away by Caitlin. Very professional, polite, and efficient.
13 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Rebecca,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin P was really helpful and lovely…
Caitlin P was really helpful and lovely the speak to. Thankyou so much
11 December 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Eden,
Thanks for the lovely review and fantastic support for Caitlin P.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.