Vodafone UK - Keighley Reviews 

185
TrustScore 5 out of 5

4.9

26 Cooke Lane, BD21 3PF Keighley, GB


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Rated 5 out of 5 stars

Aaqib was very helpful, and helped us with upgrading our broadband. Any questions we had he was able to answer or point us in the right direction. The only downside to visiting a vodafone store is how... See more

Company replied

Rated 5 out of 5 stars

Haris and Ali were brilliant. They took the time to look at my mobile and broadband costs and managed to save me a significant amount by switching to Vodafone. Clear advice, no pressure, and genuinely... See more

Company replied

Rated 5 out of 5 stars

I always get my mobile telephones from the Keighley Vodafone shop; the staff there are so helpful and seem to have infinite patience. Recently I briefly lost my mobile and called into the shop and was... See more

Company replied

Rated 5 out of 5 stars

Aaqib was very helpful found me the right phone and also helped me transfer all of my data from my old phone to the new one. He also offered to help ne set up my tablet

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Keighley

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 26 Cooke Lane, BD21 3PF, Keighley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

185 reviews

5-star
4-star
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1-star

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4.9

All reviews

(185)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

I am absolutely delighted with Ali

I am absolutely delighted with Ali. He was simply just amazing!!!

1 June 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service at keighley

26 May 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service by aaqib

Great customer service by aaqib. He helped me upgrade to the samsung A36. He was very friendly and helpful and transfered my data to the new phone.

19 May 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful, quick and friendly service :)

2 May 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Netty,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

brilliant service

7 April 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Matloob,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaqib Mahmood was friendly and helpful…

Aaqib Mahmood was friendly and helpful and very good customer service. And was very professional. AMAZING!!!

7 April 2026
Unprompted review
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Reply from Vodafone UK - Keighley

Hey Gillian,

Thanks for the lovely review and fantastic support for Aaqib.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaqib was amazing

Aaqib was amazing! He sorted out eveything for me. New handset, payment day explained and kept my same number from voxi. Thank you Aaqib and the rest of the team!

4 April 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Ahmed,

Thanks for the lovely review and fantastic support for Aaqib.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I always get my mobile telephones from…

I always get my mobile telephones from the Keighley Vodafone shop; the staff there are so helpful and seem to have infinite patience. Recently I briefly lost my mobile and called into the shop and was assisted by a young man named Waj. He was wonderful: he managed to calm me down and reassure me that even if I did not find the telephone Vodafone could supply me with the same number and he also renewed my contract which was about to run out. Thank you.

27 March 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and the team is on the ball and…

Helpful and the team is on the ball and they all are way better than 02!

30 March 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mason is very comfortable to talk to…

Mason is very comfortable to talk to and is not like a robot

11 March 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everything he did was 5 stressed- Mason

11 March 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Margaret,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali was very supportive

Ali was very supportive as I am not very good with phone . Reset me up and sorted my requirements using plain English to check my understanding . Thank you so much for making it a good experience and would recommend. Regards cd

5 March 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Dawson,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service I received was great and…

The service I received was great and got an iPhone 17 pro for a really good price

24 February 2026
Unprompted review
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Reply from Vodafone UK - Keighley

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by was fast and efficient

Great service by was fast and efficient

11 February 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Lakshmi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali was amazing and look after me well

11 February 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Sha,

Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mason is always so polite and provides…

Mason is always so polite and provides the best possible service

4 February 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Josh,

Thank you so much for your wonderful review and the amazing support you’ve shown for Mason—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by waj

Excellent service by waj

3 February 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When you walk in to a shop and get…

When you walk in to a shop and get greeted straight away,, you know you going to get good service,
Problem sorted out quick and efficiently. Great service guys

5 January 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Anthony,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best company ever

12 January 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Maria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Enjoyqnoe expwrience

Enjoyqnoe expwrience, dealing with knowledgable staff, leon helpful, gave us options

6 January 2026
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Janette,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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