Vodafone UK - Kendal Reviews 

224
TrustScore 5 out of 5

4.9

8 Westmoreland Centre, LA9 4LR Kendal, GB


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Rated 5 out of 5 stars

I had a FANTASTIC experience in Kendal the other day. I had bought a simcard for a phone at Manchester Airport and had not been given the info I needed to activate the plan. I went in for help and w... See more

Company replied

Rated 5 out of 5 stars

Hannah in Kendal store was exceedingly helpful patient and knowledgeable as I tried to get upgrade on my overdue contract. She quickly understood I wasn’t techy so explained things in normal langu... See more

Company replied

Rated 5 out of 5 stars

Needed help in setting up e-sim for a forthcoming trip and was so helpful and actually set my phone up.i was so pleased with the service and ever so grateful

Company replied

Rated 5 out of 5 stars

The patience of Morgan and his help in all aspects of updating my accounts. He remained calm regardless of the volume of customers in the store.Really helpful information and nothing was too much trou... See more

Company replied


Company details


Contact info

  • 8 Westmoreland Centre, LA9 4LR, Kendal, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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4.9

All reviews

(224)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal individualised care from the…

Personal individualised care from the sales person. I was served by Ted

26 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Berenice,

Thanks for the lovely review and fantastic support for Ted.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful at the branch

Very helpful at the branch. Ted was very patient and thorough whilst helping us get the best deal

19 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Rebecca,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ted was fantastic

Ted was fantastic. Helpful and patient with us techphobes. Excellent service. Thank you!

15 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Cathy.,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

Excellent service with a very knowledgeable assistant called Ted.

13 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey David,

Thanks for the lovely review and fantastic support for Ted.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Val was an absolute delight

Val was an absolute delight, helped explain everything and find me a great deal. And her colleague Amber was also wonderful, both ladies are a credit to the business.

9 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Fiona,

Thanks for the lovely review and fantastic support for Val.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful team

Really helpful team, found me a great deal!

10 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Gill,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ted, the sales person was polite

Sales person was polite, well informed and helpful.

10 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Dan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mick was awesome

Mick was awesome. He explained everything cleary without patronising me and didn't rush me.
This kind of service is why I choose Vodafone.

7 January 2026
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey,

Thanks for the lovely review and fantastic support for Mick.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ted was a great help and very…

Ted was a great help and very informative and knowledgeable.

27 December 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Karen,

Thanks for the lovely review and fantastic support for Ted.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from Ted.

Ted, was very frienly and helpful 🙂

12 December 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Chris,

Thanks for the lovely review and fantastic support for Ted.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Tea

Rated 5 out of 5 stars

Excellent Customer Service

Just to say that Mick from the Kendal Vodafone Shop has been absolutely brilliant with trying to sort the RCS issue with my new Pixel 10. I called in on two occasions and he was very patient, understanding and very informative. The fix couldn't be done in store and he gave me the details to contact Vodafone for a reset. Mick is a absolute credit to your company.

11 December 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi Roy,

Thank you so much for your wonderful review and the amazing support you’ve shown for Kendal—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

👍 good experience

👍 good experience

6 December 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Bev,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff but process needs speeding up.

2 December 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Jacky,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amber was SO helpful & patient with me

Amber was SO helpful & patient with me, an old fogeyno good at modern mobiles

2 December 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Amber.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both Ted and Daniel were extremely…

Both Ted and Daniel were extremely helpful and worked hard to get us the best deal- despite the computer system not cooperating!

28 November 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Kate,
Thanks for the lovely review and fantastic support for Ted and Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Pleasant to talk with

26 November 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amber was fantastic

Amber was a fantastic help sorting my mums new contract and phone. She explored options of adding broadband on which has reduced mum's bill significantly. Thank you for your help and patience. All the team were very welcoming thank you :)

18 November 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're happy to hear that our agent Amber provided a welcoming environment and were able to help find the right options. We appreciate you taking the time to share your positive experience.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Mick was very helpful today he gave me.some great advice 👍

18 November 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. We're happy to hear that the advice you received was helpful! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, fast, friendly and super clear on the details.

17 November 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

Hi. We appreciate you taking the time to leave us this lovely review. We're so happy to hear that you received such great service! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service

Friendly professional first class service

13 November 2025
Unprompted review
Vodafone UK - Kendal logo

Reply from Vodafone UK - Kendal

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

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