Vodafone UK - Kettering Reviews 

551
TrustScore 5 out of 5

5.0

19/21 Gold Street, NN16 8JA Kettering, GB


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Rated 5 out of 5 stars

Saniya was super helpful and clear in helping me chose and buy my new phone. Also really patient with all my questions and helped me get the best possible deal including trading in my old phone.

Company replied

Rated 5 out of 5 stars

Our family has been coming to Drew for our phones and communications advice for years. He has supported our kids to make sensible choices for their phone functions from first phones when they started... See more

Company replied

Rated 5 out of 5 stars

Drew is always proactive in his approach to all customers, friendly and ALWAYS polite with his smile and can do attitude. Approachable and will go to any lengths to allow customers to leave with a br... See more

Company replied

Rated 5 out of 5 stars

Most remarkable each and every time. Mr. Drew has been exceptionally professional, friendly, utterly polite and friendly each time we meet. I cant be thankful enough each and every time He is sortin... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Kettering

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 19/21 Gold Street, NN16 8JA, Kettering, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

551 reviews

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5.0

All reviews

(551)

41,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Drew listened to my complains

Drew listened to my complains
Ans I smiled home

24 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Dan,

Thanks for the lovely review and fantastic support for Drew.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I absolutely brilliant

I absolutely brilliant, fantastic service by Drew

24 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Lesley,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Such an helpful person

Such an helpful person
One of the best
Thank you for all your help Drew

23 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Roscata, ​

Thanks for the lovely review and fantastic support for Drew. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and professional top…

Very friendly and professional top service 👌Saniya was just so helpful 👍

22 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Mathew,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Rupali had Great customer service, was very helpful and helped me to upgrade my phone easily, was also very patient and friendly with my little one

21 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Carla,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Rupali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They are a great team!

Drew was very understanding, patient and listened well and catered to my needs very well. Service was excellent and I received updates throughout the process 😀 . I am very happy with the service received! Staff are great and accommodating. Highly recommended! 👍🏽

21 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Lorna,

Thanks for the lovely review and fantastic support for Drew.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very pleasant lovely experience with…

A very pleasant lovely experience with drew, I will always come to store to see hin only

20 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Maggie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Update on package

Drew was excellent very helpful would recommend anyone to ask for him very knowledgeable.

20 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Kerry,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya I'd just amazing

Saniya I'd just amazing

19 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Martin,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Andrew was great, very helpful, will come back

18 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Catalin,

Thanks for the lovely review and fantastic support for Andrew.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya helped me get a new contract and…

Saniya helped me get a new contract and moved me over from giffgaff for way cheaper. So happy.

18 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hi James ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Saniya —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you, Saniya

I had a fantastic experience with Saniya at Vodafone. She was incredibly helpful, patient, and knowledgeable throughout the entire process. Saniya took the time to clearly explain all my options, answered every question thoroughly, and made sure I felt confident in my decisions.
Her professionalism and friendly attitude truly stood out, and she went above and beyond to ensure everything was sorted quickly and efficiently. It’s rare to receive customer service of this quality. Saniya is a real asset to the team. I highly recommend seeking her assistance if you visit!

18 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good focus,and Excellent Service,by Drew

Good focus,and Excellent Service,by Drew

18 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Jennifer,

Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rupali

Rupali
Excellent service and very polite staff.

16 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Diana,

Thanks for the lovely review and fantastic support for Rupali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very communicative and speak so nice…

Very communicative and speak so nice and respectful with the people
Very kindly person❤️
Thank you Saniya🙏❤️

15 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Marian,

Thanks for the lovely review and fantastic support for Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Vodafone Kettering branch…

I visited Vodafone Kettering branch today to discuss my plan and Saniye was exceptionally helpful and kind with supporting me. Big thank you to her for supporting me so great!

9 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey,

Thanks for the lovely review and fantastic support for Saniye.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya was or should satisfy a very…

Saniya was or should i say is a very friendly and helpful sales person,nothing was to much trouble for her even though I'm not very good with tech she was patient and very understanding,she s a credit to your company

7 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey David,

Thanks for the lovely review and fantastic support for Saniya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I recieved amazing help from Saniya and…

I recieved amazing help from Saniya and they were able to explain everything I needed to know, very helpful.

5 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya was very helpful

Saniya was very helpful

1 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Agius,

Thanks for the lovely review and fantastic support for Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful got a great…

Very friendly and helpful got a great deal on two phones saniya was very professional and explained everything in a way a papa could understand well done

1 February 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Kirstie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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