I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different pla... See more
Company replied
Location
Switch location14 Bakers Lane, WS13 6NF Lichfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
Excellent service, very friendly staff. Spoke to Liam, the Manager who showed me various new phones & plans that suited my usage. Traded in my old phone which gave me an extra discount 👍 kept my exis... See more
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Lichfield
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
5.0
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will who served us was very friendly
Will who served us was very friendly, patient and knowledgeable.
17 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely wonderful service by Emma…
Absolutely wonderful service by Emma who helped me choose my upgraded phone and explained everything clearly
16 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Lynda,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jayden provided great service
Jayden provided great service, and the manager amrik was very polite and helpful
14 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Stephen
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jayden vey helpful and informative.
13 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Gill,
Thanks for the lovely review and fantastic support for Jayden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emma was amazing
Emma was amazing. Lost my phone and was worried what I had to do. Made simple, walked out with replacement sim. Thanks Emma
13 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey John,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great upgrade in the Lichfield branch…
Great upgrade in the Lichfield branch with Will… made the process easy and great deal
Highly recommend!
12 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Sara,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lichfield
Hey Pamela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liam was really helpful
Liam was really helpful, got a great deal and had great customer service!
10 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Megan,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lichfield
Hey Gordon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Liam’s great service
Liam has been great in sorting out my payment problem which took quite a while. He has kept in touch to keep me updated - well beyond what I expected. I am very pleased to have such service locally
10 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Janet,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and informative
Very helpful and informative. Great service very helpful and informed, ran though everything and helped us upgrade to the latest iPhone
7 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Maddie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Will
Excellent service from Will. Pleasure to do business with him.
7 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Pamela,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Will explained every thing very easily…
Will explained every thing very easily to understand
5 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Keith,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liam was very helpful and knowledgeable…
Liam was very helpful and knowledgeable
Thank you for my new phone
5 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Hania,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just called in to Vodaphone on the off…
Just called in to Vodaphone on the off chance they could help me and as usual the service was excellent.Liam was very friendly and helpful
5 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Carol,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Will very helpful and explained…
Will was very helpful and explained everything to you
5 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Jacqueline,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lichfield
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Liam was fantastic with doing my…
Liam was fantastic with doing my transfer, excellent service
4 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Moriarty,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Quick comprehensive, great information and customer service.
Clear throughout with what i wanted
3 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Sharon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jayden was really helpful
Jayden was really helpful, he was able to solve all my problems and was a massive help
2 February 2026
Unprompted review
Reply from Vodafone UK - Lichfield
Hey Ian
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.