Vodafone UK - Lisburn Reviews 

157
TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


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Rated 5 out of 5 stars

Staff in the Lisburn branch are fantastic. Friendly, helpful and willing to go the extra mile. I needed to upgrade my phone and they took time to identify my needs, find the best deal to transition f... See more

Company replied

Rated 5 out of 5 stars

I needed an upgrade on my phone and often dread the hassle of this. Sarah made this process so quick and seamless for me. She took on board exactly what I needed in my new contract and put together a... See more

Company replied

Rated 5 out of 5 stars

I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied


Company details


Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Very welcoming store.very good

Very welcoming store.very good

23 June 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpfulGreat service from Vodafone Lisburn

Very helpful, friendly and thorough service. Would definitely recommend.

12 June 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Donald,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service new phone from Geani

Excellent service from Geani

12 June 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Graham,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Geani

Excellent service from Geani. Took his time with me.Highly recommend him. First class service.Very thorough.

3 June 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Marina,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today from Rohan who…

Great service today from Rohan who chatted through my options today and recommended a phone and plan that were perfect for me.

18 May 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very attentive and helpful

17 May 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Siobhan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from jack in Lisburn…

Good service from jack in Lisburn helping me move to my new phone

15 May 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey John,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Geani

23 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Gerry,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was fabulously helpful

Scott was fabulously helpful, sorted our broadband problem out with great patience. So very pleased its all sorted now. Thank you so much Scott, Happy Easter

19 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Louise,

Thanks for the lovely review and fantastic support for .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience. The young girl who served us was very helpful and informative and explained everything very clearly.

18 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Called in to Lisburn as I had several…

Called in to Lisburn as I had several issues with my old Huawei. Scott effortless tried everything to resolve to these and even spent time going over new phones and ended up saving me money on my Sim. Decided after getting a demo on on the new Google phone to take one. Couldn't thank Scott enough, left the store with a huge smile.

14 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Angela. Thank you for your review for Scott. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent help and patience

Excellent help and patience. Vodaphine brilliant.

14 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Veronica. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geani explained everything about the…

Geani explained everything about the upgrade and new phone very simply and concisely. Great customer service.

12 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi David.

We're so happy to hear that the upgrade process was clearly explained and the service was great.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a lot of issues placing my switch…

I had a lot of issues placing my switch request through only but when I went to the lisburn store for assistance Geani was the man who made this all possible for me. Courteous, professional and extremely knowledgeable. Thank you to this agent and I hope he is rewarded for the skills he brings to your company.

12 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Matthew,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from jack in Lisburn

Good service from jack in Lisburn

10 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Yvonne,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good job both lads know what they are…

Good job both lads know what they are doing.

9 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Graham ,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Store was really helpful

Store was really helpful. Jack helped me. I will be back if I need help with anything else

9 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Samantha,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing help

Great attention to detail and professionalism from Geani and Jack very helpful and the reason I’m continuing service with Vodafone,

8 April 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Hainon,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack and Scott were great. Thank you

Jack and Scott were so helpful today.
I collected my new IPhone 16 and they helped me set the device up moving my info from Samsung to my new phone. They took the time to show me the features and how to use the device and they were very kind and patient. I would recommend Vodafone Lisburn to anyone. I will be back again.

14 March 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Smalla. Thank you for your review for both Jack and Scott. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service and friendly staff

Good service and friendly staff.

14 March 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Irene. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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