Jahid was extremely helpful and addressed everything to me and helped me understand everything about my new contract for iPhone 17 pro and my brand new iPad Air to which I am over the moon with... See more
Company replied
Location
Switch location423 Brixton Road, SW9 8HE Brixton, GB
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See what reviewers are saying
Christina & Hana, we're very helpful and they even stayed later to ensure our issue was sorted. I will definitely recommend this store to my family and friends.
Company replied
Mikela was very very helpful getting my samsung galaxy S26 ultra, she went above and beyond to get the best deal, she is a credit to Vodafone. I caused her plenty of work to sort out a new contract an... See more
Company replied
My experience form staff weas excellent. She was patient kind a d understanding.. as a pensioner. She explained and simplify information so that I understood clearly. I'm felt sure she sold me the... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - London Brixton
Written by the company
Contact info
423 Brixton Road, SW9 8HE, Brixton, United Kingdom
4.9
Excellent
528 reviews
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This company invites their customers to review, whether positive or negative
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I would like to say when I visited the…
I would like to say when I visited the brixton store on 9th July 2925, I spoke with Joseph goncalves who help me to fully understand the current and previous billing, Joseph displayed excellent customer service on this visit
9 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Terry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very inefficient
It was almost comic. Extremely inefficient, had customers just sit around and endlessly wait whilst chatting around. I had a 5 minute query which took my entire lunch break to resolve
28 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey there,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experience, it’s clear we fell short of your expectations, and for that, I sincerely apologize.
Your time is valuable, and a 5-minute query should never take your entire lunch break to resolve. What you described is not the level of service we aim to provide. We’re actively working on improving our efficiency and ensuring that every customer is attended to promptly and professionally.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ali and Joseph were incredibly helpful
Ali and Joseph were incredibly helpful. Great service
20 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Sophia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Brixton
Hey Leo,
Thanks for the lovely review and fantastic support for Gui.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mikela
Mikela, very good experience with talking always patient calm and I was very happy with her work.
17 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Radin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Vodafone Brixton.
Joseph provided excellent service. He was knowledgeable, fast, and friendly. This is the 2nd time I have used the Brixton branch within the last 12mths.
15 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Tim,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Joseph.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Joseph Alejandro
Thank you Joseph Alejandro, what a fantastic experience; phone all setup, smooth experience.
15 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Berhane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ruben helped me to get a new sim his…
Ruben helped me to get a new sim his patience is exceptional and a good man to work for you he's one of a million.
14 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey there,
Thanks for the lovely review and fantastic support for Ruben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Brixton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Utterly disappointing experience
Utterly disappointing experience
What was supposed to be a pleasant, enjoyable and straightforward experience turned into a most disheartening one.
Three days ago, I upgraded my phone and purchased a brand-new phone, a smart watch connected with the device and a charger/plug, as it wasn’t included with the phone.
I had spent over three hours online with a Vodafone consultant, discussing different options, add-ons and going through lengthy security checks. I requested the phone to be delivered to the Vodafone shop so that they could transfer the data to a new device straight away, despite having to spend 1hour 20 minutes to get there.
I arrived at the shop at 18:00, greeted the manager with a smile and said that I was there to collect my phone – he did not say hello, smile or welcome me but simply waved in the direction of one of his staff members, which was not the welcome one would expect in a shop that represents a famous brand, or any shop for that matter.
There was one hour left before the closure. Logically, one would assume one hour was sufficient enough to collect the phone and have the data transferred. The female shop assistant who was rather unfriendly, inefficient and lacked basic customer service skills, started looking for my order. She did not ask for my home address or looked at my proof of address and passport that I had prepared and offered to show her; instead, she took my debit card and for some reason was trying to find the order based on the home address where I had lived 25 years ago without even asking me for my current address. She then said I did not pass security checks and stared at me as if I was an imposter, like David Walliams from Little Britain who said: ‘Computer says NO’. Only when I started being insistent that she looked harder, she discovered that she was checking the wrong address.
No apologies followed. After 50 minutes of her slow and inefficient checks, she said that the phone MIGHT be waiting upstairs, but the watch had been cancelled and the charger I had paid for was not there either.
The female assistant asked her manager for advice several times referring to me as ‘ …she says’ instead of ‘the customer says or Ms X says...’ which was rude, disrespectful and unprofessional.
Having wasted one hour of my time, I was told that there was no time to transfer the data from my phone to the new device, plus I wouldn’t be able to have my smart watch and a charger.
They suggested booking an appointment another day and pay £25 to transfer data.
Owing to the fact that I was treated disrespectfully and my custom was totally disregarded, despite purchasing a phone worth £1.5 grand with all the trimmings, I asked them to cancel the purchase and filed a complaint. The manager who logged the complaint was equally unfriendly, stern-faced and totally unwilling to find any compromise and at least offer to transfer data free of charge.
I was prepared to pay for the data transfer and suggested to the shop assistant that they start transferring the data earlier, while looking for the missing charger upstairs so that it could be done during my visit but she refused.
I was really shocked at such a sub-standard customer service and total lack of care, politeness and basic empathy and understanding, as both the manager and the shop assistant could not care less if I remained with Vodafone or took my custom elsewhere.
Because of this, I will be switching to a new mobile phone provider where they do not treat their customers like dirt.
12 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hello Maria,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times, and we'd like to make things right for you.
Please reach out to us with more details so we can understand what happened and get this sorted for you. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Had to swap my phone out as it was broken
Had to swap my phone out as it was faulty and the team were super helpful. Bo helped order in a new phone for me and overall was a very smooth experience!
9 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Brixton
Hey Ms Olasanoye,
Thanks for the lovely review and fantastic support for Ruben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bo is simply the best
Bo is simply the best. He was supportive and patience.
6 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey there,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Why sooo long to do a simple upgrade.
Why sooo long to do a simple upgrade.
1 July 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Accent,
Thank you for taking the time to share your experience with the service. To expedite this process, you can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately, you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Geat atmosphere!
Great atmosphere, good tunes, lovely service from Ruben. Really helped us out with some tricky issues 🙌
29 June 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Rosalea,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Vodafone store in…
I went into the Vodafone store in Brixton today and I met Bo - Assistant manager. He took his time to help me sort out my queries. He knows his job and provided a great customer service.
Thank you BO.
27 June 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Rizqah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service from BO,very…
Excellent customer service from BO,very friendly Thanks for all your help BO.
25 June 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Veysel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service
Bo was incredibly helpful, went above and beyond to make sure I was fully informed on everything and did everything to try to help me get the best deal possible.
25 June 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Loyan,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Brixton
Hi John. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited the Brixton store.
I visited the Brixton store.
Ali was so helpful, friendly and knowledgeable.
An absolute credit to your company
17 June 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hi Em. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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