Vodafone UK - Loughton Reviews 

456
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


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Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

staff friendly staff fantastic service explained everything clearly extremely professional and walked out here very very happy and contented wouldn’t go else anywhere else

Company replied

Rated 5 out of 5 stars

Mirza was exceptional!! He was extremely polite and patient very understanding and very helpful!! He helped us upgrade to a better deal and helped us with troubles of roaming abroad!! He sorted all of... See more

Company replied


Company details


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  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

456 reviews

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5.0

All reviews

(456)

40,333 reviews in the last 12 months

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Rated 5 out of 5 stars

Mirza was extreely helpful

Mirza was extreely helpful. Sorted out a problem. Excelkent service all round.

7 August 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Mark,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

good customer service

good service nice customer service

6 August 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

staff friendly staff fantastic service…

staff friendly staff fantastic service explained everything clearly extremely professional and walked out here very very happy and contented wouldn’t go else anywhere else

6 August 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey John,

Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Mirza

Great service from Mirza, found me a great deal

1 August 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Jay,
Thanks for the lovely review and fantastic support for Mirza.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at Vodafone in…

Great experience at Vodafone in Loughton staff was very helpful

28 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A secure environment and good…

A secure environment and good deslniffered

22 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Lynn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service with Zara

Great customer service with friendliness and carefully explained everything with detail.

22 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Rosen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent t

21 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Barry,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Switch over was fantastic excellent…

Switch over was fantastic excellent customer service Select

18 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Steve,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Afzal helped me with everything

17 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey James,

Thanks for the lovely review and fantastic support for Afzal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

assistance of at about my phone very…

assistance of at about my phone very good service and a nice very nice gentleman

17 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Paul,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into the Loughton branch with my…

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brought outright. Mirza and Abbas were so helpful, they went above and beyond explaining the whole processs. Any issues that came up they handled swiftly, professionally and made everything that much easier. I’ve walked out with a new phone and a huge smile! Highly reccomend

15 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Kendall,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service

14 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Alex,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was very patient

Abbas was very patient, great service, so helpful, thank you!

13 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Ruth ,

Thanks for the lovely review and fantastic support for Abbas

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing service and so…

Absolutely amazing service and so helpful ! Thank you Abbas

5 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Denise,
Thanks for the lovely review and fantastic support for Abbas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas at Loughton gave a very good…

Abbas at Loughton gave a very good service

5 July 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was very helpful

Abbas was very helpful. I am so happy with the service received. Thank you! Couldn’t recommend enough!

29 June 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Jessica,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Two top assistants Afzal and Wali

Two top assistants Afzal and Wali! Went above and beyond to assist me which was greatly appreciated

25 June 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Antony,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All done effortless

All done effortless

21 June 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Georgios,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Afzal was very helpful and friendly as…

Afzal was very helpful and friendly as regards to Cudtomer service

19 June 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi Vincent, thank you so much for your wonderful review and the amazing support you’ve shown for Afzal , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

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