Vodafone UK - Marlborough Reviews 

232
TrustScore 5 out of 5

4.8

108 High Street, SN8 1LT Marlborough, GB


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Rated 5 out of 5 stars

Thanks a lot to Tim and Amy at Vodafone Marlborough! Very helpful and capable and gave me a hand transferring my info from one phone to the other.

Rated 5 out of 5 stars

Tesh was most helpful and patient setting up my new iPhone and iPad. He spent a lot of time covering all aspects but could have been more helpful in demonstrating the basic operation

Company replied

Rated 3 out of 5 stars

The two members of staff in the Marlborough store were extremely helpful and knowledgeable. However, the time it took to complete my transaction was far too long due to a continuous queue. With only t... See more

Company replied

Rated 5 out of 5 stars

Tim was a great help with our new phones. In a calm and measured way he talked us through the process and sorted everything out for us in a very satisfactory way. We felt we had excellent service and... See more

Company replied


Company details


Contact info

  • 108 High Street, SN8 1LT, Marlborough, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

232 reviews

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4.8

All reviews

(232)

40,419 reviews in the last 12 months

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Rated 5 out of 5 stars

Tesh

The young gentleman Tesh was excellent and efficient

9 June 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Terry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tim at the Marlborough store went over…

Tim at the Marlborough store went over and above to help us non-techie customers to set up a new phone. We are very appreciative.

8 June 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Deborah,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Tim transferring…

Excellent service from Tim transferring data to my new phone.

8 June 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Mervyn,

Thanks for the lovely review and fantastic support for Tim.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from the technical…


Excellent service from the technical assistant Tim

8 June 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Jean,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tim was very helpful and had a friendly…

Tim was very helpful and had a friendly face. Tina Dorland.

6 June 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Tina,

Thanks for the lovely review and fantastic support for Tim.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous service by Tim.

Fabulous service by Tim.
Very patient. Tim answered all my questions. Installed all necessary apps and delivered a super service.

6 June 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Tesh who sorted…

Excellent service from Tesh who sorted me out with a new phone on a great deal

29 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey John,

Thanks for the lovely review and fantastic support for Tesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tesh

Visited the Vodafone store in Marlborough- knowledgeable staff who effortlessly transitioned me from my old phone to a new iPhone. Gave me the options with regards to price plans and advised accordingly.

27 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Nicola,

Thanks for the lovely review and fantastic support for Tesh.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tim was extremely helpful in the…

Tim was extremely helpful in the Marlborough shop, as he smoothly processed my order for a new phone, before kindly helping to transfer all my data across to it from my old phone. Excellent customer service all round!

22 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey,

Thanks for letting us know what an amazing job Tim did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tesh is very helpful

Tesh is very helpful, assisted greatly with my understanding and what options were available. Great service.

14 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tim was very insightful and efficient

Tim was very insightful and efficient. He explained the pricing of each option thoroughly and showed genuine interest in how my mum was. Very satisfied thank you.

11 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tim was brilliant at resolving various…

Tim was brilliant at resolving various issues, transferring all my data from an broken old phone, and arranging two new contracts to suit my budget. He was also helpful and unpatronising

11 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Alison,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Tesh who was…

Brilliant service from Tesh who was very patient and insightful

6 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Jan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tim has been very helpful setting up my…

Tim has been very helpful setting up my partners new phone

1 May 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Timothy was very efficient and gave…

Timothy was very efficient and gave clear explanations.

27 April 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Stuart,
Thanks for the lovely review and fantastic support for Timothy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are extremely knowledgeable and…

Staff are extremely knowledgeable and very helpful.
Sorted out all my queries and my upgrades.
Thank you

21 April 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Lisa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exemplary customer service

A member of staff at the Marlborough branch went to great lengths to help my elderly neighbour today with a problem with her Vodafone landline. She has some difficulty in communicating and he was so patient and kind. He persisted in his efforts until the line was working . My neighbour was so grateful and I was extremely impressed by the attitude and thoughtfulness of this Vodafone employee.

20 April 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Sally,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tesh was very efficent and helpful…

Tesh was very efficent and helpful getting new phone on a fantastic deal

15 April 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Alan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tesh

Tesh was very Helpful

11 April 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey PLindsell,

Thanks for the lovely review and fantastic support for Tesh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great job- sorted out upgrades

Great job- sorted out upgrades, minimum effort

11 April 2026
Unprompted review
Vodafone UK - Marlborough logo

Reply from Vodafone UK - Marlborough

Hey Caroline,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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