Courtney took my challenge today to get my monthly cost down. I had just retired and was out of contract and she managed to decrease my overall costs by £7 monthly or £84 annually whilst increasing m... See more
Company replied
Location
Switch location54 Cameron Walk,Metro Centre, NE11 9YR Gateshead, GB
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See what reviewers are saying
I had the pleasure of having Katie resolve my account issues today a courteous and polite lady and a definite asset to Vodafone metro centre. Well done Katie
Company replied
Courtney was very knowledgeable, approachable and professional. All you could want in someone to assist you when uograding your phone. I have been with Vodafone for over 20 years and cannot see that... See more
Company replied
Katie was very patient, professional and courteous. Especially since we had totally done our upgrades wrong. She explained us through our whole process in simple Layman terms, no fancy jargon, just qu... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Metro Centre Experience
Written by the company
Contact info
54 Cameron Walk,Metro Centre, NE11 9YR, Gateshead, United Kingdom
5.0
Excellent
488 reviews
Asks customers to review
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Katie
Katie, has been brilliant, she gave great advice and an excellent customer experience, we are very very happy customers, we couldn't recommend Vodafone enough, thank you Katie
6 July 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Neil was very helpful, reviewed all 3 lines on our contract and saved us a nice bit of money :)
4 July 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Fiona,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Metrocentre shop Katie
Went to the Metrocentre shop with my daughter for her phone & ended up coming home with a cheaper broadband & monthly phone payment. Katie was really helpful, thank you!
4 July 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Claire,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie at the Metrocentre shop
Katie at the Metrocentre shop was really helpful! Got me a great deal & super friendly will definitely be back if I need anything else!
4 July 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Miss D,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was extremely knowledgeable
Katie was extremely knowledgeable, helped me choose which contract, explained all benefits from all the contracts on offer. Extremely happy, would recommend Vodaphone to anyone - go see Katie
4 July 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and pleasant demeanor.
Great service and pleasant demeanor.
Katie helped us with all our queries.
Well done vodafone for employing such a lovely member of staff !!!
3 July 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey John,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Metro Centre Experience
Hey Kenny,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was so helpful with our queries…
Katie was so helpful with our queries and after she had checked our phones we left very grateful and relieved a massive help and Katie was so professional a huge thank you
26 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hi Stephen, thank you so much for your wonderful review and the amazing support you’ve shown for Katie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Katie is awesome and found me fab deals…
Katie is awesome and found me fab deals on my broadband and phone.
25 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Abigail,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was a pleasure to deal with
Katie was a pleasure to deal with. Couldn’t have been more helpful.
25 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was extremely helpful
Katie was extremely helpful
Efficient & effective sorting me a new contract
Thank you
25 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lorna and Courtney were absolutely…
Lorna and Courtney were absolutely lovely. Lorna sorted out my new contract for both a new phone and broadband and explained everything so simply and easily. Thank you both so much. Highly recommend seeing then both in store in the metro centre.
25 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Nevh,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff exceptional today
Staff exceptional today. We called
In at 5.30 but systems were down. They asked if we could call back in a while. They said they would
Text us when back up and running. They did exactly that. We went back
And
Upgraded sims on 2 phones. Both staff very knowledgeable and
Couldn’t have been
More
Helpful. A much better experience than the last one we had. Working as late as 20.50, and The whole
Metro centre was dead but your staff were still going strong and couldn’t have been more
Helpful
Or
Polite. Well
Done guys
22 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Vinay was class. Would recommend him to anyone. Really helped us with our new broadband and phone contracts and helped reduce our payments with a clear and informative approach.
21 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Christian,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Vinay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Sid was very helpful, patient and gave good customer service
20 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Katie was really lovely
Katie was really lovely, offered us all the information we needed and was really nice when we didn't know what we wanted. Lovely to talk to when we were waiting. Nice to have a laugh with.
20 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Sophie,
Thanks for the lovely review and fantastic support for Katie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodafone metro centre today…
Went into Vodafone metro centre today and was served by Katie, she was very helpful and helped me get signed back into my Vodafone app.
20 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Neil was so helpful sorted my phone out…
Neil was so helpful sorted my phone out and was so pleasant while doing so, I came out of store very happy.
17 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Satisfied and sayifeed was an absolute…
Satisfied and sayifeed was an absolute delight, very helpful!
17 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Shane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer service at it’s best!
Went in to Metrocentre to discuss a new plan. What an absolute joy Courtney was. She explained the process so clearly and I went out a really satisfied customer. Well done! A real asset to the business .
17 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Sheila,
Thanks for the lovely review and fantastic support for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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