Really great service, friendly employees & given a great deal. We walked in straight from EE after having a bad experience there (as an existing customer)
Company replied
Location
Switch location54 Cameron Walk,Metro Centre, NE11 9YR Gateshead, GB
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See what reviewers are saying
Courtney took my challenge today to get my monthly cost down. I had just retired and was out of contract and she managed to decrease my overall costs by £7 monthly or £84 annually whilst increasing m... See more
Company replied
I had the pleasure of having Katie resolve my account issues today a courteous and polite lady and a definite asset to Vodafone metro centre. Well done Katie
Company replied
Courtney was very knowledgeable, approachable and professional. All you could want in someone to assist you when uograding your phone. I have been with Vodafone for over 20 years and cannot see that... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Metro Centre Experience
Written by the company
Contact info
54 Cameron Walk,Metro Centre, NE11 9YR, Gateshead, United Kingdom
5.0
Excellent
488 reviews
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Neil was so helpful sorted my phone out…
Neil was so helpful sorted my phone out and was so pleasant while doing so, I came out of store very happy.
17 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Satisfied and sayifeed was an absolute…
Satisfied and sayifeed was an absolute delight, very helpful!
17 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Shane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer service at it’s best!
Went in to Metrocentre to discuss a new plan. What an absolute joy Courtney was. She explained the process so clearly and I went out a really satisfied customer. Well done! A real asset to the business .
17 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Sheila,
Thanks for the lovely review and fantastic support for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Metro Centre Experience
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful Harry
I had Harry to help me swap my broadband from virgin to Vodafone. He was kind, polite and very helpful. He explained the hole process. Made it super easy.
14 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
purchase of new phone
Harry was professional, friendly and had excellent knowledge of products
13 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Oscar,
Thanks for the lovely review and fantastic support for Harry. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by the lovely lad Sayeed in…
Was served by the lovely lad Sayeed in store today, talked through everything very well and was thorough about everything.
11 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Took my phone in to sent off for a…
Took my phone in to sent off for a repair on 30/05, however when ringing vodafone repairs, they state it is still in store and not sent off. There's no way of ringing the store only via vodafone, they are no use and I live an hour away!
30 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Good morning, and I’m really sorry to hear about this situation — I completely understand how frustrating and inconvenient this must be, especially with the distance involved.
It’s concerning that your phone, which was handed in for repair on 30/05, is still being shown as in-store and not yet sent off. This is certainly not the level of service we expect.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Upgraded contract
We went to the store hoping to sort out an upgrade on my contract. We were greeted immediately and guided to an assistant who could help. Edvard was friendly and knowledgeable, helping my find a great price woth all the features I needed. 10 out of 10 service
8 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hi Victoria , thank you so much for your wonderful review and the amazing support you’ve shown for Edvard , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Soo easy and quick resolve really fast…
Soo easy and quick resolve really fast dealing no problem at all
8 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Neil
Neil. Was absolutely amazing, so professional & so helpful & knowledgeable.
7 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Sonya,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited Vodafone metro centre and saw…
I visited Vodafone metro centre and saw Adam. He was excellent. Very knowledgeable about the phones and tariffs and helped me choose the right one for me. Would recommend popping into store and asking for him. Thanks Adam.
5 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was very good
The service was very good. Amy was very helpful and knowledgeable and I can highly recommend Amy from the metro centre store
6 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jeanette,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Harry was great
Harry was great, super efficient and helpful despite having an address issue on my end! Also saved 50% from my current rate which was a plus!
Thanks so much!
7 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Megan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade
Niel, was brilliant, super helpful, knowledgeable, and amazing, thank you for all the assistance with our contracts, appreciate it.
6 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Peter,
Thanks for the lovely review and fantastic support for Niel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I would like to thank her very much
I would like to thank her very much; he discovered that I was overpaying and offered me a more reasonable price. I am grateful for herhelp.
5 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service …came in with my dad who…
Great service …came in with my dad who has a speech and mobility problem….Courtney was lovely - she explained things in detail to my dad and was extremely helpful, friendly and knowledgable - great service
4 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Courtney was very friendly and helpful
Courtney was very friendly and helpful. She answered all of our questions and give us a good deal on my new phone. Definitely a 10/10.
3 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Vickie,
Thanks for the lovely review and fantastic support for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sorted easily 👌
The young girl Courtney was such a lovely helpful respectful person.
She was very knowledgeable and helped me through a problem with my broadband
Thank you
3 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jean,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into store after having a nightmare online
Went into store after having a nightmare online and Neil was really helpful. I recommend to upgrade or get new phones in store rather than online they are so much more helpful
2 June 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Bethany,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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