Courtney took my challenge today to get my monthly cost down. I had just retired and was out of contract and she managed to decrease my overall costs by £7 monthly or £84 annually whilst increasing m... See more
Company replied
Location
Switch location54 Cameron Walk,Metro Centre, NE11 9YR Gateshead, GB
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See what reviewers are saying
Courtney was very knowledgeable, approachable and professional. All you could want in someone to assist you when uograding your phone. I have been with Vodafone for over 20 years and cannot see that... See more
Company replied
Fabulous service from Courtney very friendly helpful and answered all questions I asked explained everything as she went along
Company replied
Katie was very patient, professional and courteous. Especially since we had totally done our upgrades wrong. She explained us through our whole process in simple Layman terms, no fancy jargon, just qu... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Metro Centre Experience
Written by the company
Contact info
54 Cameron Walk,Metro Centre, NE11 9YR, Gateshead, United Kingdom
4.9
Excellent
483 reviews
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Excellent Service
Efficient , friendly service that provided a much better deal than expected
22 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Neil got me 50% off on my Sim only…
Neil got me 50% off on my Sim only deal. Helped me out alot. Better experience than Darlington branch.
21 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Connor,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Courtney was fantastic
Courtney was fantastic! She was able to sort out the problems I had with my phone quickly & smoothly , something another shop & the Vodafone phone support had failed to resolve.
19 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Harry was very helpful and gave me good…
Harry was very helpful and gave me good advice regarding my daughters upgrade very quick and easy visit to Vodafone metrocentre
16 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Edvard at the metro centre was…
Edvard at the metro centre was extremely helpful and friendly. He was very patient and answered all our queries. We got all the upgrades sorted. Thank you for his help.
16 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Elaine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media TeaM
Harry is a superstar!
I had an amazing experience at Vodafone thanks to Harry. From the moment I walked into the store, his communication was excellent and he made everything easy to understand. He was professional, friendly, patient, and genuinely cared about helping me find the best solution.
Harry really brings the quality of the store up with his outstanding customer service and positive attitude. He went above and beyond to make sure I was happy, and it’s clear he takes pride in what he does. Customer service like this is hard to find, and Harry is a real credit to Vodafone. Highly recommend!
16 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Emily,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Harry was amazing in store and has…
Harry was amazing in store and has solved my mamas query and upgrade out perfect the store standards and amazing store quality
16 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Ryan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Harry was very helpful and patient
Harry was very helpful and patient. Explained everything so that I understood what I was paying for. Thank you Harry.
13 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jean,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were warmly greeted with an…
We were warmly greeted with an excitement of us getting an upgrade on a IPhone 17 Pro. Service was outstanding along with a Fab deal, Thankyou Courtney
11 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Janice,
Thanks for the lovely review and fantastic support for Agent_name.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service excellent in the metro…
Customer service excellent in the metro centre by dan. He was very knowledgble and so helpful i am in my 60s and sometimes not to good at tech. I am very very happy with the customer service i received from dan thankyou
11 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Harry from the Metro Centre branch…
Harry from the Metro Centre branch today was very helpful. Lovely and polite and got us a good deal.
9 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jill,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service with Harrison
Excellent service with Harrison. Money saved.
2 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey AG,
Thanks for the lovely review and fantastic support for Harrison.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry was really helpful in getting me…
Harry was really helpful in getting me a great new deal after I initially only went into the store to browse.
2 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Paul,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Neil at Metrocentre
Spoke to Neil at Metrocentre. Excellent service and very knowledgeable. Highly recommend
1 May 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey David,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were very well serviced by a young…
We were very well serviced by a young man called Harry.
Polite, courteous , friendly and helpful.
29 April 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Harrison from Vodaphone was really…
Harrison from Vodaphone was really helpful and professional. Everything explained.
29 April 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Neil was amazing very professional…
Neil was amazing very professional worked through all options and found the one that worked best. Best customer service i have recieved in any time upgrading phones or sims
28 April 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Jonathan,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic Customer Services Went to Vodafone to renew our broadband…
Went to Vodafone to renew our broadband account. Courtney was fantastic, professional and very engaging. We left as happy customers with faster broadband and a cheaper deal. Thank you Courtney excellent customer services.
27 April 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Julia,
Thanks for the lovely review and the fantastic support you’ve shown for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Smooth visit and knowledgeable staff.
Neil was very helpful and knew the products very well. Went through all the options and worked out the best deal for what we needed. Thank you 😊
26 April 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Joanne,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very effective and quick service by…
Very effective and quick service by Harry, very helpful.
26 April 2026
Unprompted review
Reply from Vodafone UK - Metro Centre Experience
Hey Ash,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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