Vodafone UK - Morpeth Reviews 

134
TrustScore 5 out of 5

4.9

U12 Sanderson Arcade, NE61 1NS Morpeth, GB


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Rated 5 out of 5 stars

Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again

Company replied

Rated 5 out of 5 stars

When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company. I had to return to the shop to resolve an issue not of my making. Connor actively lis... See more

Company replied

Rated 5 out of 5 stars

We were served by a young girl called, Tonicha. She really knew her job, everything we asked, she explained and answered in a clear and easy manner. We only went in to change our phones from 3 to Vo... See more

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  • U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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4.9

All reviews

(134)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Jason helped me transfer all data…

Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again

20 August 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

"Hey Marion,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Jason was Very good and helpful

Jason was Very good and helpful , saved me money

20 August 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Frances,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason was very helpful

Jason was very helpful. He saved me money and helped sort out my mother’s phone too.
Thanks Jason

18 August 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Annemarie,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Allirra was really good and helpful

Allirra was really good and helpful

17 August 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Mr Lawson,

Thanks for the lovely review and fantastic support for Allirra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason did me a really good deal today…

Jason did me a really good deal today in the Morpeth shop. He sorted out a new 17e iPhone for me and the delivery to my house as they didn't have any in the store. All sorted very easily. Thanks Jason😊

13 August 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Joanne,

Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason saved us money great

26 July 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Leslie,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason helped me to save money

Jason helped me to save money. He was great!!.

26 July 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Glynis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful,reduced my payments for…

Very helpful,reduced my payments for more data, what's not to like

25 July 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Diane,

Thanks for the lovely review and fantastic support for our team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into morpeth store and Jason did…

Went into morpeth store and Jason did an almost impossible job, one which had me in a dizzy, but he was amazing and got us sorted straight away, would definitely recommend

21 July 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Graham,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason did a mint job 👌👍

7 July 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Hugh,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade & issue to be resolved

When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company.

I had to return to the shop to resolve an issue not of my making. Connor actively listened & stated he would explore the issue. He has subsequently sent evidence suggesting the issue has been resolved. First class customer service again. Would highly recommend this shop.

30 June 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Trish,

Thanks for the lovely review and fantastic support for Alexia and Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff in the Morpeth branch were super…

Staff in the Morpeth branch were super helpful!

20 June 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Adam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Thank-you to Allirra for excellent customer support. Clarifying some charges in my mobile bill and finding a better value home broadband deal.

18 June 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Andy,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Buying new iPhone

Alexia was extremely helpful and patient with us. She answered all of our questions thoroughly and made the process of buying a new phone pretty painless.

15 June 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

"Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Excellent service and £25 cheaper per…

Excellent service and £25 cheaper per month than EE

14 June 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from both…

Excellent customer service from both Connor and Alexia. Both completely understood exactly what I needed and both provided me with clear well explained information that allowed me to make the decisions I needed to comfortably and with confidence. Would highly recommended the Morpeth branch

13 June 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Andi,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was absolutely amazing!

Connor was absolutely amazing. Always is. We have been going to Vodafone for years now (the best decision) and we always ask for Connor! I am very trusting of him, he is so easy to talk to & very friendly!

12 May 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Emily,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was amazing .

Connor was amazing .. he was so helpful and went the extra mile. I am only with Vodaphone because of Connor. Thank you, you're in good hands

12 May 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous service from Jason

Fabulous service from Jason. Great deal and advice. Super helpful and friendly. Highly recommended. Delighted with Jason's knowledge and expertise. Fabulous !

12 May 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Julie,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was absolutely great

Connor was absolutely great, so helpful and got everything sorted out for me, answered every question that came about, will always come back to the morpeth store as staff are unbeaten

8 May 2026
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey Kerry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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