Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again
Company replied
Location
Switch locationU12 Sanderson Arcade, NE61 1NS Morpeth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company. I had to return to the shop to resolve an issue not of my making. Connor actively lis... See more
Company replied
We were served by a young girl called, Tonicha. She really knew her job, everything we asked, she explained and answered in a clear and easy manner. We only went in to change our phones from 3 to Vo... See more
Company replied
Very helpful
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Morpeth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
4.9
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
Outstanding service by Jas in Morpeth shop. Jas showed me a selection of phones which suited my needs and budget. Jas explained how the phone worked which was very helpful. Jas is what good customer service should be. She is an asset to Vodafone.
Thank you Jas
26 June 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Amanda!
Thank you for your review, I'm glad Jas was able to assist you. If you ever need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Amazing service as always…
Amazing service as always in Vodafone Morpeth! Thanks to Jas for your help, you’ve saved me money and explained everything so clearly!!
29 June 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Francesca,
Thanks for sharing this feedback with us! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Visited Vodafone in Morpeth recently
Visited Vodafone in Morpeth recently, what can I say excellent staff, excellent service. Connor was outstanding with customer service. Went over and above. Would highly recommend anyone to visit this outlet. I definitely won’t go anywhere else now. Hoping Connor will always be there, he is a star. A huge asset to the Vodafone team.
29 June 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Catherine,
We're so happy you had such a positive experience! Thanks for sharing this review with us.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I went into the shop and spoke a you…
I went into the shop and spoke a you lad called Connor who was very patient and friendlyou in sorting out my sim card
28 June 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Alice, I'm glad Connor patient and helped with your SIM issue. I hope everything's sorted for you now 😊
Thanks, The Vodafone Social Media Team
Thank you so much Jas
Thank you so much Jas. Who is now known as Jan to us!!! Also thanks to Ryan for your help.
Jas you were so kind, patient and helpful solving all of the problems that my elderly friend was having with his phone. You are an asset to Voadfone. FYI Vodafone people this person IS what GREAT customer service looks like. Give them a raise. :)
7 June 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Sandi,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Megan from Morpeth
We visited the Morpeth Vodafone store today, because we were having problems with our phones. Megan met us in store and sorted our phones out really quickly.
She was very knowledgeable and explained what the problem was. Megan was able to provide us with info about something else that we were interested in.
We left the store completely happy with the assistance we had received. Thank you Megan
23 May 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Carol,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kind and Caring Staff
I just wanted to to give a big shoutout and thank you to all the staff in the Morpeth Vodaphone shop on Saturday 4th May 2024. My Mum felt unwell and dizzy and let her have a sit down to recover. However she went from feeling unwell to passing out for some unexplained reason.
The staff were absolutely brilliant, kind and caring. They did their first aid thing and phoned an ambulance immediately whilst being there for my mum all the way. Another thank you to the kind kind arcade gentleman who was also extremely kind and perhaps the vodaphone staff can pass this on for me.
Thank you so much
4 May 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Tim,
Thank you so much for taking the time to share this lovely review. We're delighted to hear that the staff were on hand to support in a professional manor. We hope your mum is recovering well.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service, phone fixed in a jiffy.
Visited Morpeth Store today to see if I could get help with a problem on my phone, I am on the Vodafone network. Although the problem was not due to network issues Megan in the branch was incredibly helpful and restored my phone to full function quickly and professionally. She was great, nothing was too much trouble for her. I will certainly return when my phone needs upgrading. Thank you very much Megan. The old couple.
23 April 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Mr Evans,
It's great to hear about your recent experience, and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Connor was terrific at fixing my phone
Connor was terrific at fixing my phone, was able provide a new SIM contract and talk me through broadband options. Excellent service, friendly, quick and efficient.
22 April 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Stephen. Thank you for your review for Connor. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
jaz went beyond great customer service…
jaz went beyond great customer service and was so kind to us we will be back to sort other devices. Thank you.
18 April 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Lesley,
Thanks for sharing your fabulous feedback for Jaz. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience today with Jaz
Great experience today with Jaz. The phone would not go back to factory settings and she patiently worked her way through until she sorted. Thanks for all your help
12 April 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey James,
Thanks for this great review regarding your experience with Jaz. We're so happy you had such a fantastic experience and got your issue sorted.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Friendly efficient service from jas
6 April 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Ian,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jas was really friendly and helped me…
Jas was really friendly and helped me with everything I needed
4 April 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Thanks for your fab feedback for Jas, it's great to see they were so helpful.
All the best, The Vodafone Social Media Team
Spoke to a young lady named Alexia who…
Spoke to a young lady named Alexia who was very polite and friendly
25 March 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Alison,
This is a great review for Alexia. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Went into the Morpeth store to upgrade…
Went into the Morpeth store to upgrade my phone as I'd broken mine, spoke to a guy called Connor who was very helpful
6 March 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Julie,
Thanks for your review for and kind words for Connor. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I went into the shop to get a new phone…
I went into the shop to get a new phone and was served by a nice man called Connor who took the time to understand what I was looking and I never felt pressured into taking something I didn't need
25 February 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Fiona,
Thank you for reviewing. It's great to hear about your recent experience, and feedback for Connor.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jas has provided extremely professional…
Jas has provided extremely professional and friendly service.
22 February 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Barry,
Thanks for taking the time to review and share this great feedback for Jas.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alexia was superb at sorting out my…
Alexia was superb at sorting out my login...great customer service...Vodafone should be proud
6 February 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Maria,
Thank you for taking the time to leave us a review, and share this great feedback for Alexia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wonderful staff
The staff (Connor) very helpful and patient with a confused customer with no IT knowledge. Well done, please ensure you look after him and encourage others to work in this way. A credit to your organisation.
5 February 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is wonderful support for Connor! Thank you for leaving this review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Alexia was wonderfully patient in…
Alexia was wonderfully patient in dealing with my problem. I always use this branch because all the staff are excellent. Would recommend.
2 February 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Judith,
Thanks for the lovely review and fantastic support for Alexia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.