Vodafone UK - Penzance Reviews 

169
TrustScore 5 out of 5

4.9

14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB


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Rated 5 out of 5 stars

Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!

Company replied

Rated 5 out of 5 stars

I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... See more

Company replied

Rated 5 out of 5 stars

Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... See more

Company replied

Rated 5 out of 5 stars

Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... See more

Company replied


Company details


Contact info

  • 14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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1-star

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4.9

All reviews

(169)

39,680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience today in store as I…

Great experience today in store as I was able to solve a problem facing my business. A solution was suggested and actioned successfully. Really appreciated the friendly vibe and knowledgeable staff.

1 April 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi Adam,

This is a lovely review. Thanks for taking your time to let us know how knowledgeable our colleagues in store were.

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Holly was amazing and spent a lot of…

Holly & Beth were both amazing and spent a lot of time and provided excellent customer service. Highly recommended.

1 April 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi,
Thank you for your feedback for Holly and Beth. If you were visiting a store when you had this experience, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hollie was very helpful in getting me…

Hollie was very helpful in getting me setup. I would give 6 stars if I could.
This was the Penzance store.

1 April 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi Steve
Thank you for your feedback for Hollie. If you had this experience is store, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, friendly store

Very welcoming store to walk in to, thanks to Holly & Beth for the excellent service and great deal on my new phone! 14 The Terrace, Market Jew Street.

1 April 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi Alisdair,

Thank you for your review. Which store did you recently visit so we're able to feed this back to Holly and Beth directly?

Thanks again,
Vodafone Social Media Team

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