Vodafone UK - Ross On Wye Reviews 

257
TrustScore 5 out of 5

5.0

50a Broad Street, HR9 7DY ROSS-ON-WYE, GB


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Rated 5 out of 5 stars

Kevin was most helpful and explained every thing about my broadband and mobile and saved me money. Thank you

Company replied

Rated 5 out of 5 stars

We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying... See more

Company replied

Rated 5 out of 5 stars

Kevin, store manager at Ross on Wye, has been very helpful to my partner and myself over the past few years, his patience and forbearing is wonderful. Transferring information between new and existing... See more

Company replied


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  • 50a Broad Street, HR9 7DY, ROSS-ON-WYE, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

257 reviews

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5.0

All reviews

(257)

40,846 reviews in the last 12 months

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Rated 5 out of 5 stars

Kevin was most helpful and explained…

Kevin was most helpful and explained every thing about my broadband and mobile and saved me money. Thank you

4 August 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin saved us money and was very good…

Kevin saved us money and was very good at his job!

4 August 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hi Glenys, thank you so much for your wonderful review and the amazing support you’ve shown for Kevin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Good service

Good service, New phone with a new plan

1 August 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Poppi,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin gave me a great deal on my…

Kevin gave me a great deal on my upgrades

8 July 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Tania,

Thanks for the lovely review and fantastic support for Kevin. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Oliwia in the Ross store helped me to…

Oliwia in the Ross store helped me to upgrade my phone and I had the most excellent service, 12/10

4 July 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Lee,

Thanks for the lovely review and fantastic support for Oliwia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleased with the helpful service…

Very pleased with the helpful service in Ross. It’s so lovely to have a store where I can talk to real people!!!

3 July 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Jane,
Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top class service as always in Ross

Top class service as always in Ross
Very helpful

3 July 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Kathryn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin saved my life

Kevin saved my life! I had ran out data he worked out what the problem was, stayed calm and sorted me with data for the rest of my holiday. Thank you so much

8 June 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Derina,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First rate service at Ross branch

First rate service at Ross branch

5 June 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Geoff,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service very helpful.

Amazing service very helpful.

5 June 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Carol 👋 Thanks for dropping us a message! Please pop over the below details 👇 I'll get this checked for you:

-Full name
-VOXI number

Abhay

Rated 5 out of 5 stars

I’ve been coming to see Kevin for…

I’ve been coming to see Kevin for years. Can’t believe he’s still here. Very efficient and helpful

5 June 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service in Ross

Excellent service in Ross. 5 stars!!!

16 May 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Carol,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service as always from Kevin…

Brilliant service as always from Kevin and Nathan

8 May 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Warren,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin went above and beyond the call of…

Kevin went above and beyond the call of duty. He checked my account and fixed my app issues.

8 May 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Mike,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin,

Kevin,
Super service this morning.
Problem solved and advice regarding upgrade received .
Service great.

6 May 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Alan,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient and helpful thank you

1 May 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Annie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really fast and helpful

Really fast and helpful, well worth going in store than online

30 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Lewis,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was brilliant

Nathan was brilliant, thank you for a painless transfer!

27 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Stuart,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Kevin

Great service by Kevin. Saved me money on my broadband and sorted out a new iphone

21 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone In ross kn wye

Vodafone In ross kn wye. shalini is very honestly and helpful to sort the phone plan and update everything I very highly recommend with her definitely come back same shop again

4 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Natasha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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