Vodafone UK - Ross On Wye Reviews 

259
TrustScore 5 out of 5

5.0

50a Broad Street, HR9 7DY ROSS-ON-WYE, GB


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Rated 5 out of 5 stars

Excellent service from Kevin, we needed a new phone and he sorted everything out for us no problems, very pleased with vodaphone

Company replied

Rated 5 out of 5 stars

Kevin in our local store ross on wye was a brilliant help in making my phone reusable by removing virus apps.

Company replied

Rated 5 out of 5 stars

We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying... See more

Company replied


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  • 50a Broad Street, HR9 7DY, ROSS-ON-WYE, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

259 reviews

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5.0

All reviews

(259)

40,490 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service by Kevin

Great service by Kevin. Saved me money on my broadband and sorted out a new iphone

21 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone In ross kn wye

Vodafone In ross kn wye. shalini is very honestly and helpful to sort the phone plan and update everything I very highly recommend with her definitely come back same shop again

4 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Natasha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very prompt service and cheerful staff.

Very prompt service and cheerful staff.

4 April 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Elaine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin was his usual extraordinary self

Kevin was his usual extraordinary self! Helpful with sorting out my problems and sent me on my way very happy.

11 March 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Penny
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Got my new S26 Ultra and Kevin transferred everything over. I recommend Vodafone Ross to all my friends.

7 March 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Kay
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. Grasped my requirements very quickly. Found a better deal for me to go onto. Excellent advise regarding use whilst abroad. Would recommend ross on wye shop.

6 March 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Juliet,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Kevin

Fantastic service from Kevin. Could not have been better. Highly recommend anyone to come to Vodafone Ross-on-Wye.

4 March 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Thomson,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Couldn’t have been more helpful

Couldn’t have been more helpful. I had a problem connecting my hearing aids and they fixed it in no time at all.
I also upgraded my contracts and saved money!
Excellent service

12 February 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Kevin

Fantastic service from Kevin, store manager. Patient, unhurried setting up of new phone &contract. Very stress free experience!

9 February 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Keith,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin was so helpful wit both queries…

Kevin was so helpful wit both queries and ended up saving me money on our charity phone and my own personal one. Have always used Ross on Wye shop- good service but Kevin was exceptional

6 February 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’d be lost without Kevin and the team…

I’d be lost without Kevin and the team in Ross!

6 January 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Roger,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Guys were extremely helpful and…

Guys were extremely helpful and friendly with dealing with my request.

3 January 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Annette,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service

2 January 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Elaine,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient and helpful in the Ross

Very efficient and helpful in the Ross. Would definitely recommend Kevin and the team.

2 January 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Moore,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin and Nathan are always brilliant

Kevin and Nathan are always brilliant. Been coming to the Ross store for years.

12 December 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cool.I am very pleased with the offer

Cool.I am very pleased with the offer, thank you.

11 December 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Lucas,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service , always come to this Ross store

10 December 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Gillian,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as always in the Ross…

Great service as always in the Ross branch. Kevin is always helpful, friendly and efficient.

9 December 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sorted out my problem straight away .

Sorted out my problem straight away .. good service thank you

5 December 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Lynda,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

cerys was so helpful

1 December 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Amy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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