Excellent customer service. Seb was extremely helpful, patient, and understanding of our limited knowledge of the world of mobile phones. They explained everything clearly and made the whole experienc... See more
Company replied
Location
Switch locationUnit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ Sheffield, GB
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See what reviewers are saying
Had a brilliant experience in the crystal peaks office recently from Paul and chris . Credit to the company would definitely recommend if you need any phone or broadband advice . Thanks again
Company replied
Ordered an upgrade phone online to collect in store. Wasn't sure how to set it up so asked if the store assistant (Ross) could help. No problem whatsoever, couldn't have been more helpful and at no... See more
Company replied
Stood waiting for ages before was acknowledged and offered a seat, and told someone would be with us shortly. Once seen service was pretty good and easy enough
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Sheffield Crystal Peaks
Written by the company
Contact info
Unit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ, Sheffield, United Kingdom
4.9
Excellent
368 reviews
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My broadband was coming to an end so…
My broadband was coming to an end so went into my local Vodafone shop in Crystal peaks and was served by Reece who was so helpful,friendly an polite. Nothing was too much trouble . He even helped me sort out a problem I was having with my phone
2 April 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Clare,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Chris was a star
Chris was a star , sorted out phones for myself and wife.
31 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Darryl,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece at the Crystal Peaks store
Reece at the Crystal Peaks store ! He sorted out the porting and account problems I was having in ten minutes flat after over 5 hours on the phone over ten days with no service to Vodafone and two visits to Meadowhall. Certain Meadowhall staff were dismissive to the point of being rude when I told them my issue they said they
can’t deal with it . Also when I told them how long I’d been on the phone their response was “ well it’s free” . My time is not free . In contrast Reese is polite, patient, respectful, knowledgeable and an absolute asset to your company. I would appreciate if you let him know that.
29 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Steven,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece was brilliant
Reece was brilliant, his customer service was amazing could have sat there all day chatting away with him, it was a pleasure and he definitely knows his stuff very smart man just want to say a big thanks to him for sorting my phone out
21 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Ash,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Reece today in Crystal…
I was served by Reece today in Crystal peaks Vodaphone shop and I want to say how grateful I was for his fantastic service . Reece was so patient and efficient and made the whole process so easy for me as I had a complicated issue to sort for my dads phone and he did it with ease. I can say that not all phone shops have the customer service that I had today. 100 % recommend Reece to help you if you pop in this shop .
16 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Sandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I couldn't answer calls or texts on my…
I couldn't answer calls or texts on my phone so I went into the Vodafone shop at Crystal Peaks. Reece fixed it straightaway even though I said I thought I needed a new phone. No hard sell, no pressuring me into upgrading to a better phone, just great customer service.
13 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Debbie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent customer service and…
Excellent customer service and everything explained highly recommend reece
14 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional and very helpful Customer…
Professional and very helpful Customer Service by Chris
13 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The representative that helped me was…Chris
The representative that helped me was Chris at the Crystal Peaks outlet.
12 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was friendly helpful and…
Chris was friendly helpful and trustworthy and sorted my upgrade and data transfer in 1 go!
9 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Bev,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The sales person was extremely helpfull
Chris the sales person was extremely helpfull. Really explained everything. Will definitely be using this store again
28 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey there,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paul was fantastic today
Paul at the Crystal Peaks store was fantastic today. Helped sort a sim out for an old Nokia phone for my brother in law who has dementia.
He went out of his way to sort everything out quickly and efficiently, making sure it was working properly and ready to use. Excellent customer service 5 stars!
5 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Mary,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ross
Ross, was exceptionally helpful in finding a suitable upgrade that suits my experience with phones. He backed up my old phone, transfered all my data and pointed out the new benefits. Thank you Ross.
3 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Carole,
Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece was ace really sorted me out…
Reece was ace really sorted me out quickly
3 March 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hi Charlene,
Thank you so much for your wonderful review and the amazing support you’ve shown for Reece —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Chris was very helpful and polite…
Chris was very helpful and polite sorted out my new contract for me didn't take long at all very good service
28 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Trisha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris was very helpful and polite
Chris was very helpful and polite
28 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Anthony
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience 👍 sorted a fault on…
Great experience 👍 sorted a fault on our phone and upgrade of the wife's phone made us all happy again, brilliant.
22 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Stephen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I was served by Chris at Crystal Peaks…
I was served by Chris at Crystal Peaks Vodafone shop . I needed an upgrade and Chris dealt with my transaction. He was really helpful . I wouldn't hesitate to use this branch again
21 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Kerry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went to the Crystal Peaks store for…
Went to the Crystal Peaks store for broadband and was served by Reece. He was excellent. Very polite and extremely informative. He was never pushy like some sales people and explained everything clearly. What a true professional he is. Cheers Reece!
13 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service ,knowledgeable staff…
Very good service ,knowledgeable staff especially Natasha who saved us money even after upgrading everything. Well done.
8 February 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hi David,
Thank you so much for your wonderful review and the amazing support you’ve shown for Natasha —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
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