Vodafone UK - Sittingbourne Reviews 

194
TrustScore 5 out of 5

4.9

88A High Street, ME10 4PH Sittingbourne, GB


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Rated 5 out of 5 stars

Really happy with my experience with Vodafone. The service was quick, smooth and professional, and the staff were friendly and helpful throughout. Everything was explained clearly and any questions I... See more

Company replied

Rated 5 out of 5 stars

My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line We went to the Sittingbourne store and were met by... See more

Company replied

Rated 5 out of 5 stars

Took out a new contract on a phone and was able to get an amazing deal that was exactly what I wanted. The customer service was exceedingly above and beyond, and made moving over from a different prov... See more

Company replied

Rated 5 out of 5 stars

Sam &Elli were really great. Ellie sorted out a amazing package found the right deals to get exactly what I needed. Really approachable too.. 5 star. Sam sorted out my daughters phone ease & really... See more

Company replied


Company details


Contact info

  • 88A High Street, ME10 4PH, Sittingbourne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from the Sittingbourne…

Great service from the Sittingbourne team who helped me set up my new phone.
Sam, Honey and Scott were absolutely amazing.

14 April 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Ioana,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sam, Honey and Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top service from Sam

Top service from Sam. Helped me changed my billing date and answer a query I had

30 March 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Sean,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was helpful friendly and had all…

Ross was helpful friendly and had all the information needed! Brilliant service!

30 March 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When visiting the store

When visiting the store, Ross was very helpful with sorting my upgrade. Great customer service

30 March 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Lorraine,
 
Thanks for the lovely review and fantastic support for Ross.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very well experienced staff members who…

Very well experienced staff members who looked after my needs and left a good impression with me in the store

29 March 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Scott,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Honey in Sittingbourne store has helped…


Honey in Sittingbourne store has helped me with best deal in store with traiding old phone

9 March 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent …

Got what we needed with excellent advice from Sam, lovely lad that made everything easy to understand. We had a good laugh, and got what we needed ☺️

23 February 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Rebecca,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was super friendly and helpful

Sam was super friendly and helpful, made the whole experience easy and enjoyable

18 February 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Lissa, ​

Thanks for the lovely review and fantastic support for Sam. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff who have provided…

Helpful staff who have provided adequate service. Would highly recommend. Also provided follow up service in order to aid my phone usage.

8 February 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Shereena,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

there was great service

there was great service, kind people

8 February 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam from Sittingbourne store

Sam from Sittingbourne store was very helpful and friendly when I was getting my new phone.

7 February 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Symone,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful in setting up my phone

26 January 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was a great help with my phone

26 January 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Iris,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ellie and Honey the angels of Vodafone

My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line
We went to the Sittingbourne store and were met by Ellie and Honey definitely the angels of Vodafone
Kind, calm, professional they sorted out all the problems and my friend left very happy
Thank you so much

18 January 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Sharon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross and Measles were great

15 January 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Thomas,

Thanks for the lovely review and fantastic support for Ross and Measles.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always helpful

Always helpful. Would recommend.

10 January 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded and transferred my…

Upgraded and transferred my information. Many thanks.

15 December 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Richard,

Thanks for the lovely review and fantastic support for team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was excellent

Ross was excellent, really helped me choose the right phone and plan. No hard sell or pressure just genuine advice. He really knew his stuff and went through all the different phones and options. Nothing was too much trouble.

6 December 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Della,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Honey & Tom we’re so Lovely welcoming…

Honey & Tom we’re so Lovely welcoming and helped me a lot to sort my issues out! Great addition to the team

2 December 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Nonye,

Thank you so much for your wonderful review and the amazing support you’ve shown for Honey & Tom—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and smooth process to help…

Very helpful and smooth process to help me move from EE

1 December 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Bob,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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