Jake. Well from having an awful day getting my phone repaired for a faulty connector all my sims stopped working. As a last attempt I went into the vodaphone shop to get help. A lovely young guy Ja... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
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Sam was wonderful today… she was so helpful in getting us to decide the best family package. Great customer service… very kind and polite and took an interest in our son’s first phone. Thank you Sa... See more
Company replied
Visited Solihull store & Ray was very helpful in helping me choose a new phone & to get the new one up & running. Professional & friendly. Thank you.
Company replied
Very good service and very helpful. Was with mo and he helped me with my phone contract and sort a contract out for my iPad. Would highly recommend coming to the Solihull store
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
733 reviews
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I had a great experience at Vodafone…
I had a great experience at Vodafone thanks to Zeyneb. She was incredibly helpful and patient while assisting me with getting my SIM card set up. She explained everything clearly, made the whole process quick and stress-free, and ensured I understood all the details before I left.
Her friendly attitude and professionalism really stood out. It’s always refreshing to receive such excellent customer service. Thank you, Zeyneb, for your outstanding help!
28 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful
Really helpful, friendly and positive, despite some complicated requests and issues with changes to the account.
28 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Julia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly service
Friendly service, everything explained simply and thoroughly.
28 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sean,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William was superb and help set up my…
William was superb and help set up my phone
27 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tony,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely amazing
Absolutely amazing, William sorted out my home broadband and new Apple Watch ⌚️
28 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Patricia,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zeyneb & Hassan greeted me with…
Zeyneb & Hassan greeted me with exemplary customer service, made me feel welcome & at ease.
Their thorough understanding of technical specifications & contractual options ensured a swift & seamless process - with the competitive packages available I left with more than what I came in for!
Big thank you to them for their time & amazing customer service.
28 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Alex,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Waasi top g!
Short, sweet and simple. Waasi is a top G! Had everything boxed off for me in a quick and efficient manner. No time wasting or beating around the bush.
27 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Daniel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Great service in-store!
I had an excellent experience at Vodafone thanks to one of their in-store team members (Hassan) who took the time to walk me through the features and technology of the iPhone 17 and the different versions. From the moment I asked for help, they were patient, knowledgeable, and genuinely enthusiastic about making sure I understood what makes this device stand out.
They explained everything clearly — from the upgraded camera system and performance improvements to the display technology and battery enhancements — breaking down the technical details in a way that was easy to understand without feeling oversimplified. I especially appreciated how they tailored the explanation to how I actually use my phone day-to-day, highlighting features that would matter most to me rather than just listing specifications.
What really stood out was their professionalism and honesty. There was no pressure to rush or upsell — just helpful, informative guidance that made me feel confident in my decision. It’s rare to find someone who combines strong product knowledge with such a friendly and approachable attitude.
Thanks again, great in store staff!
27 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Zeeshan,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Just want to take a moment to…appreciate Hassan
Just want to take a moment to appreciate the customer service of Hassan from Vodafone gave me excellent advice and help. I would highly suggest dealing with Hassan when there. He provided me and my wife with great deals putting his full effort into allowing us to leave happy.
26 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Umer,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I want to give a huge shout-out to Hassan Hussain for the incredible support he gave me at Vodafone. Hassan has been absolutely amazing from start to finish—professional, patient, and genuinely committed to helping me with everything I needed.
He explained everything so clearly, made sure I understood all my options, and went the extra mile to make the whole process simple and stress-free. It’s rare to find someone who truly cares about providing great service, but Hassan does exactly that.
Vodafone is lucky to have someone like him. I couldn’t be happier with the help I received—thank you, Hassan!
27 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone solihull
Waasi was very nice and helpful, would definitely got to him everytime
27 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Thomas,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Zeyneb provided 5 star service and…
Zeyneb provided 5 star service and completely understood my needs as a customer from the outset. Thank you so much!
26 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Life saviours at the 10th hour!
The two in store on 24th february at 5.30 were fantastic. I had a stressful situation regarding payment issues and it stated id missing payments when I hadnt and they were able to advise me quickly, appropriately and efficiently. Wouldn't recommend to go back to them anytime!
24 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Lauren,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
We had a very distressing situation…
We had a very distressing situation where a household member had unknowingly not paid bills, resulting in a single mother & 2 children’s’ phones being cut off. Awaas & Hassan at Vodaphone Solihull spent more than 2 hours with us to resolve the situation. Would have given them 25 stars. Helpfulness well above and beyond call of duty.
23 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Granny Pam,
Thanks for the lovely review and fantastic support for Awaas & Hassan. It's always nice to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William was absolutely amazing!!!
William was absolutely amazing!!!! Stayed late to get everything sorted for us with no complaints. Super friendly. Very knowledgeable. Best experience!
20 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Kristin ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William was really helpful and efficient
William was really helpful and efficient
18 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been in today to Vodafone store and the…
Been in today to Vodafone store and the Sales advisor William provide such a great help in advising me on my package and saving me money.
18 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Yvonne,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zee was great help in store!
18 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Andrew,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was very quick and efficient…
Waasi was very quick and efficient service. Problem solved, far more helpful than Vodafone customer service online or phone. Thank you!
17 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Gail,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Called into the Solihull shop just to…
Called into the Solihull shop just to enquire about our plans. William welcomed us in and reviewed all our numbers. And discovered that we qualified for some new line tariffs through our loyalty. Explaining everything to us and saving us some money at te same time Very pleased with the service. Thank you
15 February 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Adrian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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