Sukhvinder was incredibly helpful and went above and beyond with getting our wifi and SIM cards set up. Our address wasn’t working because of a system issue but Sukhvinder worked tirelessly over two d... See more
Company replied
Location
Switch locationSu11a Upper Level , West Quay Shopping Centre, SO15 1QD SOUTHAMPTON, GB
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See what reviewers are saying
Alessia was amazingly helpful when setting up my daughter first phone and spent time Explaining sim only bundles and getting us the right deal. Super friendly and great with kids. Would highly recomm... See more
Company replied
Came in about 2 weeks ago I really needed help to sort out a new sim after loosing my phone at a local theme park Jake was brilliant I honestly can not thank him enough
Company replied
Tk was very helpful when i needed help with my phone on the 24th august after Apple couldn’t help sorted me a upgrade and made the process simple thank you again !
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Southampton West Quay
Written by the company
Contact info
Su11a Upper Level , West Quay Shopping Centre, SO15 1QD, SOUTHAMPTON, United Kingdom
4.9
Excellent
401 reviews
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Dıllıon was very helpful helped with my…
Dıllıon was very helpful helped with my upgrade smooth transaction
26 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Nazim,
Thanks for the lovely review and fantastic support for Dıllıon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I made a switch from o2 to Vodafone…
I made a switch from o2 to Vodafone yesterday and my number got activated today, can you explain why I have a mobile phone plan added on my account when I never bought a phone from you, the person who attended to me let me know I’ll be charged £18 a month which I was very happy with, how can you add a mobile phone plan when I didn’t buy a phone and I agreed to pay £18 tell me why its showing £36 instead due to come out of my account in December, u wasn’t informed about this can I please get clarification , I had this done at your Southampton branch city centre
24 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
SUKHVINDER
SUKHVINDER,
great service, saved us a lot of money, very friendly super helpful
24 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Davey sorted out my sim only contracts…
Davey sorted out my sim only contracts great quick service
17 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that the sim only contracts were sorted out quickly. We appreciate you taking the time to leave your feedback.
Thanks,
Vodafone Social Media Team
Jake was kind and helpful today.
18 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi. We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from tk
13 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service
Harry provided fantastic service, very quick & got a great deal. 10/10 would go here again.
3 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great service
Rachel was perfect, very polite and extremely helpful! Service was very quick and was tailored to what I wanted, not sales. Thanks so much! I will be upgrading in store, rather than by phone in future 🙂
1 November 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi. We appreciate your kind words and are so happy to hear about the great support you received. We're glad the service met your needs and that you found it so helpful! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam in Vodafone west quay.
I went into this branch of Vodafone, and was served by Sam. He was calm, collective. Talked through all the options. Ending up taking a SIM upgrade. Very happy with the service.
28 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi. We're happy to hear about your positive experience in our branch. We appreciate you sharing your feedback regarding the calm and helpful service you received while exploring your options and upgrading your SIM. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service :)
I was in town for a few days, I popped in for some help on my phone and was really impressed with Alessia's assistance. Recommended !!!
18 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi. We're happy to hear that you were impressed with the assistance you received during your visit. We appreciate your recommendation and thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Returned to store for a query for my…
Returned to store for a query for my broadband, was serviced by the Italian girl Alessia.
26 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi. We're glad you received assistance with your broadband query in our store. We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodafone to upgrade my SIM…
Went into Vodafone to upgrade my SIM cards. Chris was friendly and helpful giving great customer service.
18 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Helpful, friendly staff.
We needed help and advice about what the best plan was for us. Kam was very helpful, informative and chatty which made it a great experience. He answered all of our questions and kept us informed with what he was doing. He was very friendly which was great and made us feel at ease. Very happy with the service.
16 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi Sharon. Thank you for your review for Kam. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Visited Vodafone to fix some issues…
Visited Vodafone to fix some issues with my phone and I was super happy with the help I received. Nic was fantastic, super friendly and attentive. He answered all my questions and made sure I understood everything. I appreciated his patience and how thorough he was. It's not every day you find someone willing to help!
13 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Sukh was very informative and helpful
Sukh was very informative and helpful, would recommend.
13 October 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
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