Vodafone UK - Stockton on Tees Reviews 

145
TrustScore 5 out of 5

4.9

130 High Street, TS18 1AY Stockton on Tees, GB


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Rated 5 out of 5 stars

Ben was very helpful in helping me and my mam with selecting our new phones, he explained each stage to us and we felt at ease throughout the process. He was very professional and approachable

Company replied

Rated 5 out of 5 stars

I had a issue with my home page on my phone i thought it was corrupted. Popped into the Stockton on Tees branch explained to the assistant he sorted it out instantly. I was expecting the worse b... See more

Company replied

Rated 5 out of 5 stars

Liam was very helpful totally patient and unbelievabley considerate ( if you knew me you would know just how considerate he has been ). I simply cannot fault him. Reminds me why I stay with Vodafo... See more

Company replied

Rated 3 out of 5 stars

Great, Vodafone is starting to turn off their 3g signal. What chance do most people have as their 4&5g is garbage May as well go back to 2 tin cans and a piece of string if you are stuck on this... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Stockton on Tees

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 130 High Street, TS18 1AY, Stockton on Tees, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(145)

41,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff. Many thanks to Ben and Liam.

22 April 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

No waiting helpful staff

22 April 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had Ben today

Had Ben today , who was a very helpful and professional individual who took his time to explain to us all the contracts and needs of the phone would definitely recommend

21 April 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Jack,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Martin from the stockton office was…

Martin from the stockton office was extremely helpeful and put my mind at ease. Also a special thanks for Sasha for guiding me through the sale.

21 April 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Danny,

Thanks for the lovely review and fantastic support for Martin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleasant and helpful Ben helped us…

Very pleasant and helpful Ben helped us through
Would recommend Vodafone to anyone

19 April 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sasha gave me excellent service

Sasha gave me excellent service, sorted my broadband outstraight away! Happy with mt experience

18 April 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Kath,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really happy i wad met with sidra and…

Really happy i wad met with sidra and Ben and shasha who were able to take time out to check her bills and stop her worrying.
Thank you

18 April 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, easy service.

11 April 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Lewis,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nothing but helpful

Nothing but helpful. Liam and Martin were brilliant

11 April 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Jeff,

Thanks for the lovely review and fantastic support for Liam and Martin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Martin was absolutely wonderful

Martin was absolutely wonderful. Helped me find the best plan, best phone and even helped me worked out all the maths and trade in. Even helped me convert from iPhone to Samsung but reassured me with their 14 day guarantee in case I changed my mind. Thank you so much Martin!

10 April 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Kameron,
Thanks for the lovely review and fantastic support for Martin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Martin has excellent customer service…

Martin has excellent customer service skills - explained fully my options - no hard sell. Got a new phone!!

9 April 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Sandy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I qwnt to the Vodafone store in…

I qwnt to the Vodafone store in stockton fir some help, Ben was very helpful tha k you very much!

16 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My son changed his mind and I needed to…

My son changed his mind and I needed to return the phone. This wasn’t a problem at all and I was found an iPhone that was reasonably priced. The customer care was great and I’m very happy the outcome and price

16 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Martin was Excellent throughout the…

Martin was Excellent throughout the whole process from sales to sell

14 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Dawn,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was outstanding explained…

Ben was outstanding explained everything ,thank you for your time 5 stars from me

9 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was struggling with my phone not…

I was struggling with my phone not working correctly Adrian resolved this quickly for me.

8 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone update

Adrian was very helpful by updating plan.

5 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey there,

Thanks for the lovely review and fantastic support for Adrian.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to store to get help with my…

I came to store to get help with my phone. Ended up with a great deal with a tablet that im super pleased with. Good service thank you!

4 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Sandra,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful Staff

Ben was very helpful with my issue and managed to get me a great deal

2 March 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hi Harvey,

Thank you so much for your wonderful review and the amazing support you’ve shown for Ben—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service very helpful

Excellent service very helpful

27 February 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Nichola,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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