Vodafone UK - Telford Reviews 

387
TrustScore 5 out of 5

5.0

116 The Border, TF3 4AE Telford, GB


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Rated 5 out of 5 stars

Dan was amazing, kind and friendly welcome , helped me with my phone upgrade and explained in full detail more then I have had before - many thanks to Dan

Company replied

Rated 5 out of 5 stars

Today I went into the Vodafone store to get my phone sorted. I was helped by a retail advisor called Luke, who has helped me massively today. Knew exactly what he was doing, very competent in his work... See more

Company replied

Rated 5 out of 5 stars

Luke did an absolutely amazing job of working out the best and cheapest deal for my son on an upgrade and we even came out with a new tablet We've been with Vodafone for over 5 years and will contin... See more

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Rated 5 out of 5 stars

I upgraded my phone but managed to mess up the transfer of data before closing the old phone. Hannah in the Vodaphone shop in Telford town centre was pleasant, welcoming, non-judgemental and highly k... See more

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  • 116 The Border, TF3 4AE, Telford, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

387 reviews

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5.0

All reviews

(387)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Luke was really helpful upgrading my…

Luke was really helpful upgrading my new phone today in the store in Telford. Really knew his stuff and made the process really simple.

14 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Merrial,

Thanks for the lovely review and fantastic support for Luke. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was amazing and really…

Luke was amazing and really professional and helpful. He resolved our SIM card problem and helped with renewing two phone contracts. I would travel to Telford just to come back. Thank you.

13 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Tanya,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Luke did a great job explaining…

Luke did a great job explaining everything.

13 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey G,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was amazing

Luke was amazing, very helpful with the transfer over.

13 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke has been absolutely fantastic in…

Luke has been absolutely fantastic in helping us save money on our contracts. Courteous, supportive and helpful, he is a credit to you . Thank you

13 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Lee,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke did a fantastic job helping me

Luke did a fantastic job helping me, and sorting everything I needed, 10 out of 10

13 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke Very helpful

Luke Very helpful

13 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

"Hey Janice,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Exceptional Customer service

Dan the store manager was really helpful and has great customer service. He did me a fantastic deal

12 June 2026
Unprompted review
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Reply from Vodafone UK - Telford

Hey Tara,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service from Dan

Amazing customer service from the manager Dan, extremely helpful and gave me a fantastic deal.

12 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Davina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

For the patience and time spent and…

For the patience and time spent and talking me through. I was also pleasantly surprised to retrieve all my previous data. Helpful staff.

10 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Dawn,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abby confidently took us through the…

Abby confidently took us through the available options , making the renewal process easy and painless.

11 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Derrick,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank so much I always cone to see…

Thank so much I always cone to see babies great service, thank you I cone again

11 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Daniel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Tom & Dan

Quick and professional help from Tom & Dan at the Telford store. Our new mobile & broadband services are up and running. So easy and quick - perfect!

8 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Kym,

Thanks for the lovely review and fantastic support for Tom & Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was so patient and explained it…

Chris was so patient and explained it to us so well.Gave us a great deal and was very thorough

3 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Mel,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had Christopher look after us today

We had Christopher look after us today. Came in to get a new phone or sim, whichever was best deal. Got a new sim deal. He then kindly said about broadband with them. We looked at the deals, and they were so much better than BT who were on today. We were saving more money transferring from BT to Vodafone.
Once again thank you for your fantastic service

2 June 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Elaine,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Christopher.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly , knowledgeable, looked for best possible deal and phone for my mother in law

26 May 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Kim,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with Luke today

26 May 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey James,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with Luke's service lovely chap

23 May 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke did a good job excellent sevice

22 May 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan did me a good deal

Dan did me a good deal. Very pleased with the service

20 May 2026
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Ann,

Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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