Today I went into the Vodafone store to get my phone sorted. I was helped by a retail advisor called Luke, who has helped me massively today. Knew exactly what he was doing, very competent in his work... See more
Company replied
Location
Switch location116 The Border, TF3 4AE Telford, GB
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See what reviewers are saying
Dan was amazing, kind and friendly welcome , helped me with my phone upgrade and explained in full detail more then I have had before - many thanks to Dan
Company replied
Luke did an absolutely amazing job of working out the best and cheapest deal for my son on an upgrade and we even came out with a new tablet We've been with Vodafone for over 5 years and will contin... See more
Company replied
I upgraded my phone but managed to mess up the transfer of data before closing the old phone. Hannah in the Vodaphone shop in Telford town centre was pleasant, welcoming, non-judgemental and highly k... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Telford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
116 The Border, TF3 4AE, Telford, United Kingdom
5.0
Excellent
386 reviews
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Tom and Luke
I was met at the door by Tom , who patiently ,kindly and very clearly explained the several alternatives I could chose from that would fit my requirements.
I returned an hour later and was then served by Luke and my new account was set up .
I am very happy with their helpfulness
4 March 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Penny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Luke was very professional
Luke was very professional, easy to talk to, understood my issue and dealt with it without delay. I would happily deal with him again and recommend him to others.
7 March 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Eric,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Luke was great! I am an absolute technophobe and he made the stressful process of changing my phone a pleasurable experience!
5 March 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Telford
Hey,
Thanks for the lovely review and fantastic support for Thomas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Luke and noah did an amazing job
Luke and Noah did an amazing job.
Between them they sorted my contract and helped with my phone.
4 March 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Dan did a great job helping me change…
Dan did a great job helping me change my sim plan and transfer my data
3 March 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
NOAH WAS BRILLANT
NOAH WAS BRILLANT. MY HUSBAND AND I ARE PENSIONERS SO YOU CAN IMAGINE WHAT HE MUST HAVE GONE THROUGH BUT HE WAS VERY PATIENT. HE ALSO TRANFERED EVERYTHING OVER FOR US. HE IS A CREDIT TO YOUR COMPANY
28 February 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Lorraine,
Thanks for the lovely review and fantastic support for Noah,
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Really happy with the service today. Luke was really helpful and friendly. Would highly recommend.
20 February 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Lisa,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Telford
Hey T,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Luke was friendly and provided us with…
Luke was friendly and provided us with a good service
19 February 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Julia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Telford
Hey Fred,
Thanks for the lovely review and fantastic support for Lukes.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Telford
Hey Methuli,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely and clear
Lovely and clear. I hate being over sold things and Makenzie was honest and fair, which I like
31 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Joe,
Thanks for the lovely review and fantastic support for Makenzie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service
Great service, very helpful and insightful, thanks Dan!
26 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Luke did a great job with my upgrade…
Luke did a great job with my upgrade this morning
24 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Dave,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service and a confident purchase
Went into the Vodafone store in Telford to compare the newer iPhones to the one I owned as I was due an upgrade. Was shortly approached by Chris who offered help and immediately was on board with answering all my questions. Despite being an android user himself, he was knowledgable about iPhones. He let me get a closer look at the IPhone 17 and play around with it because he understood my main reason for considering an upgrade was due to wanting a better camera. Chris then helped me with comparing contract prices for different models (both new and refurbished) aswell as using the trade in tool. The trade in tool is great! He was very chilled with me taking my time to make a final decision which I appreciate as I don’t like to be pressured! Eventually I decided to upgrade and Chris was super friendly throughout, we had a good chat while we did all the document signing etc. I was fortunate enough to be able to take my new phone with me that day instead of waiting for a delivery and Chris helped me transfer my phone’s data over quickly so I didn’t have to faff around with it at home. Great experience in store and feeling confident with my upgrade
19 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Jessica,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke did an excellent job
18 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Carol,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Polite, Competent and Brilliant service
Went to Vodafone this morning after needing assistance with my Iphone 17 Pro sim not properly migrating over to my new plan. The lad who served me, McKenzie was absolutely brilliant and within 5 mins had sorted out my phone plan. quick and very competent team. Thank you!.. (take notes Curry's)
17 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey there,
Thanks for the lovely review and fantastic support for McKenzie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Like was pleasant and helpful.
Like was pleasant and helpful.
He does a good job
16 January 2026
Unprompted review
Reply from Vodafone UK - Telford
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luke and Dan went above and beyond…
Luke and Dan went above and beyond sorting out my brothers phone, daughters dat, new sim for myself and to top it off a new broadband. 10/10 recommend, best provider there is.
23 December 2025
Unprompted review
Reply from Vodafone UK - Telford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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