Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... See more
Company replied
Location
Switch locationUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... See more
Company replied
Antony was really helpful and informative with helping us get the best deals for out broadband. The patience he showed was outstanding and I would definitely come again 👍
Company replied
Wow Blake from the lakeside store is amazing and so helpful I have been a victim of a scam and he spent a very long time helping me to sort it out personally. Even though no new contract was taken out... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Thurrock Lakeside Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, United Kingdom
4.9
Excellent
200 reviews
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Best customer service from Tolu
30 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
It's great to see Tolu left such a positive impression on you John.
Thanks again, Vodafone Social Media Team
Knowledgeable staff very friendly
Knowledgeable staff very friendly
Alia was brilliant
30 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Patrick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Luke was amazing!!
Luke was amazing!!
Phone had stopped working the last thing you need at this time of year.
Luke explained how the new deals worked and found a great deal for me with a lovely new phone AND saved me some money!!!
I'll be back in a few months to get my broadband switched!!
29 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Samantha,
This is a great review for Luke. I’m glad to hear you found the best option for you when visiting the store and we look forward to you joining us for your broadband line.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Denisa was excellent!!!
Denisa was very helpful and assisted with all issues I had. She clearly explained the plans and what the costs would be. Really excellent service
29 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Glyn,
This is lovely feedback for Denisa. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Bibi was amazing and helpful with my…
Bibi was amazing and helpful with my upgrade . She was so nice.
24 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Gheorghe,
Thank you for reviewing and sharing this great feedback for Bibi.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Luke was extremely friendly and…
Luke was extremely friendly and helpful, didn't pressure at all but adviced and treated very well
29 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Becky,
Thank you for taking the time to review and share this feedback for Luke.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Paola was brilliant and gave excellent…
Paola was brilliant and gave excellent service, I got everything I needed!
24 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Sydney,
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service
Had a lovely experience at Vodafone Lakeside with sales advisor Paola. The service was excellent, young lady was pleasant, quick and dealt with both me and my wife's phones with no hassle at all.
24 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Peter,
Thanks for taking the time to review and share your feedback for Paola.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Effortlessly helped with my issues on…
Effortlessly helped with my issues on my account. Couldn’t of been an easier experience
23 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Melissa,
It's great to hear this feedback from your recent experience with us. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jackie delivered Excellent customer…
Jackie delivered Excellent customer service and very delightful to explain the products. I was in a quiet doubtful to buy the product from vodaphone . However the service provided by Jackie help to make my decision to buy the product .
22 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Consumer,
This is such an amazing review for Jackie. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great team :)
Maria, Dylan & Naz were very helpful in helping us sort out our current phone plans. They worked together really well and gave a pleasant experience and represented Vodafone to a high standard going above and beyond for us. Best customer experience in a long time, a great credit to their team at Thurrock :)
20 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Lisa,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent service at west thurrock…
Excellent service by Dylan at west thurrock lakeside
Tried to sell me home broadband but I'm tied in
18 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Nasir,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Denisa helped me do an upgrade today…
Denisa helped me do an upgrade today and she was so helpful and explained everything so well to me. :)
18 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Santosh. Thank you for your review for Denisa. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mona is an absolute star
Mona gave us great customer service and was really helpful in helping us choose a plan that suited us best. She deserves a raise!!!
17 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Mo,
Thanks for letting us know what an amazing job Mona did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Madalina- Great Customer Service
I was pleased to come today and chat with Madalina who explained everything. I was happy to hear i can get good offers as i was coming from EE and the service became a bit too expensive.
Madalina is a kind and nice person and i recommend her . She is very good in customer service!!!!
17 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ana,
Thanks for the lovely review and fantastic support for Madalina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Madalina very helpful
Madalina was very helpful today at Vodaphone, helped us sort out our phones. Very friendly and stayed to make sure everything was sorted. Excellent part of the team.
16 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Sinead,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Mona was very brilliant with her…
Mona was very brilliant with her service for the upgrade.
10 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi George,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Madalina the Amazing
Madalina was very helpful and gave me the best outcome possible with an upgrade the far past the last contract. I would highly recommend using Vodafone Thurrock. All the staff are friendly and go above and beyond to give the best deals. They even catered with the air-conditioning. Thanks for the help Madalina.
9 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Steve,
Thanks for reviewing and sharing your feedback for Madalina. We're pleased to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kiran helped me with a broadband issue
Kiran helped me with a broadband issue, spent over a hour but got it resolved. Amazing service from her
9 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Jeanette,
We're pleased to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a great experience with Jackie
I had a great experience with Jackie, She explained everything about the products and I love the way that she do that. Thank you so much Jackie!
9 November 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Andreea. Thank you for your review for Jackie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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