Karl was awesome, best customer service i have ever recieved. An absolute credit to the store. Will be back for some more excellent service. George too gave excellent what a pair of legends.
Company replied
Location
Switch locationTeall Street 34, WF1 1QF Wakefield, England, GB
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See what reviewers are saying
I have been in Vodafone today and got my new Iphone ordered excellent service from Karl highly delighted with the gentleman.
Company replied
Face to face discussion with Sammah in Wakefield store was an honest and personable experience. She was helpful and informative about getting best value from our contracts. A service that went one s... See more
Company replied
Absolute first class service from Scott who helped me restore my phone. He explained everything clearly, while also training a new member of staff and managing the expectations of other customers wait... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Wakefield Teall Street
Written by the company
Contact info
Teall Street 34, WF1 1QF, Wakefield, England, United Kingdom
4.9
Excellent
211 reviews
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Wakefield Store
Karl and George were extremely helpful and welcoming. In particular Karl was very knowledgeable and didn’t make me feel stupid when I was asking simple questions. I had previously tried to upgrade my phone over the phone, but I much prefer attending instore.
Karl is a credit to your company, down to earth and uses jargon free language making things easier to understand.
13 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Gavin,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Karl and George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Karl great customer service, Wakefield
Karl gave a first class customer service today, nothing was too much trouble. He looked at various options to give us the best deal available. A real credit to the Wakefield office and your organisation.
9 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Gill,
Thank you so much for your wonderful review and the amazing support you’ve shown for Karl —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Sammah was very helpful from the start
Sammah was very helpful from the start, she greeted us with a friendly welcome and helped us find the best plan for my husband and myself. We told her we were on a budget and she helped find us plans that fit. Our experience was smooth and easy. Karl was also very helpful and friendly.
7 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jessica,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The adviser was very professional and…
The adviser was very professional and explained really well. He gave me full details of all the offers explaining them really well. It was great experience
3 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Anne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Karl was as helpful as he could be and…
Karl was as helpful as he could be and navigated me through the process in language I understood.
2 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Kathy,
Thank you so much for your wonderful review and the amazing support you’ve shown for Karl —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Our very smooth purchase
George is very knowledgeable about the products he discussed with us. He made us feel comfortable with our purchase and took the time to explain all aspects of our choice. He’s very patient and most pleasant to speak to. Thank you for your kind service George.
1 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Erica,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
George was very helpful with my enquiry…
George was very helpful with my enquiry and went above and beyond to enable me to switch to broadband with Vodafone.
1 February 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic experience…
Great helpful advice given by assistant ensuring my visit. Excellent shopping experience and would recommend this Wakefield branch.
29 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jeffrey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
George in the Wakefield branch gives…
George in the Wakefield branch gives excellent service. We came back for another phone from him because he is extremely helpful & explains how everything works & the plan. He is an asset to the company.
29 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey GRAHAM,
Thanks for the lovely review and fantastic support for George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lovely guy Karl
Lovely guy. Karl. Great honest customer service.
Makes a mean brew and the best home made cookies on offer too... 😂 ( Joking )
16 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Outstanding customer service and very…
Outstanding customer service and very helpful information from Karl. Thank you!
11 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Becky,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, efficient and friendly
9 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Came in to enquire about moving from our previous provider. Karl was really helpful and very friendly and helpful was able to get me and the Mrs a great deal.
9 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Robert,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super friendly
Sarma was super friendly! Very helpful and Karl was great as well top marks!
9 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Karl was amazing and helped me very…
Karl was amazing and helped me very much with multiple things . Karl was a great help with helping me not only making the process so quick and painless . He additionally helped me when my email was hacked .
6 January 2026
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hi Alicia,
Thank you so much for your wonderful review and the amazing support you’ve shown for Karl —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
First class service from Ian
First class service from Ian. Helped get my number transferred over from o2 were your customer service had failed.
13 December 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Simon,
Thanks for the lovely review and fantastic support for Ian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
We were served by Karl who customer…
We were served by Karl who customer service was absolutely brilliant so helpful and explained everything to a high standard. Thank you so much Karl
9 December 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Dianne,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ian, Store Manager
Ian, the store manager ably took over from one of his helpful and awesome colleagues and went through some options in the problem-solving and resourcing department. He simultaneously chatted with me about life in general and sorted the GigaCube, including putting the SIM in for me. His attention and help is much appreciated.
5 December 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Jo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Really friendly and helpful staff
Really friendly and helpful staff. I was nervouse about changing phones but yasmin and Ian were really nice.
1 December 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Shannon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Karl was excellent and found my perfect…
Karl was excellent and found my perfect deal
29 November 2025
Unprompted review
Reply from Vodafone UK - Wakefield Teall Street
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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