Amazing customer service from Jack at Washington. Jack was polite, professional and a spectacular problem solver. After having problems with data roaming whilst abroad myself and my husband came into... See more
Company replied
Location
Switch locationThe Galleries SC, NE38 7SD Washington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fabulous service from the bold man i have forgotten his name but he helped me rectify a problem that has been going on for some time Thank you so much
Company replied
Matt was very helpful and friendly. He gave good advice for what was best for us.
Company replied
The service from Matthew at the Galleries outlet was first class. He was friendly, helpful and professional and did not "over sell". We were extremely happy with the mobile deals he provided for us an... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Washington Galleries
Written by the company
Contact info
The Galleries SC, NE38 7SD, Washington, United Kingdom
5.0
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Washington Galleries
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Matt was very helpful and friendly
Matt was very helpful and friendly. He gave good advice for what was best for us.
4 October 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Paula was very helpful today with my…
Paula was very helpful today with my issues and helped me get a mobile Houston for my work van.
6 October 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Sean,
Thanks for the lovely review and fantastic support for Paula.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great store and staff
Friendly and knowledgeable service from Kieran. Must have been in for nearly an hour after discussing our favourite scary movies!
2 October 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Stu,
Thanks for the lovely review and fantastic support for Kieran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Craig has looked after our family for…
Craig has looked after our family for nearly 20 years when buying phones and has always been friendly, helpful and an absolute godsend at times! He’s going to be a massive miss from the Washington Galleries shop. Vodafone’s loss is someone else’s gain :(
30 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced! If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Amazing service from matty in store…
Amazing service from matty in store helped out with my old phone getting sorted and even setup a cheaper and new plan Lee helped massively too great store and lovely atmosphere
1 October 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Micky,
I'm glad to hear that the store agents were able to assist you with best deal. Thank you for the wonderful review and the fantastic support for Matty.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
craig was very helpful he always is and…
craig was very helpful he always is and very patient as i have learning difficulties
28 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Hazel,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Craig was very helpful he goes the…
Craig was very helpful he goes the extra mile
28 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Liz,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service from…
Fantastic customer service from Matthew, excellent knowledge and thinking of what was best for me.as the customer, helped me massively and cant speak highly enough of his professionalism
25 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Rod,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Top Notch
Class banter from Kieran today, sorted out me new phone cheers mate
23 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Went into store after coming back from…
Went into store after coming back from holiday and my data had stopped working, saw a lad called Kieran who had it fixed inside 5 minutes, ended up with a new phone shortly after class service
21 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hey Garry,
Thanks for the lovely review and fantastic support for Kieran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Shop experience …
Craig was so friendly and knowledgeable of his products. His customer service was 2nd to done. Thank you Craig.
20 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Matthew is a great help and should give…
Matthew is a great help and should give a bonus and we will def come back
19 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
“Natalie in Washington was outstanding…
“Natalie in Washington was outstanding – professional yet friendly – in the way she helped me with my questions and guided me through upgrading my Vodafone services.”
17 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Hi Adelaide. Thank you for your review for Natalie. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Personalised experience from Kieran
Personalised experience from Kieran, well looked after and a fantastic service
14 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Top marks from me
Matt and Simon were very helpful and provide an excellent customer experience.
11 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very quick and easy to do a new contract
Very quick and easy to do a new contract
13 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Upgraded to the new iPhone 17 pro max I…
Upgraded to the new iPhone 17 pro max I was served by Paula. Great experience thanks
12 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
First class service
Mathew was a great help,found us better deal and quickly sorted all the changes we needed
12 September 2025
Unprompted review
Reply from Vodafone UK - Washington Galleries
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Washington Galleries
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.