Vodafone UK - West Bromwich Reviews 

903
TrustScore 5 out of 5

5.0

Unit 29b New Square, B70 7PP West Bromwich, GB


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Rated 5 out of 5 stars

The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i... See more

Company replied

Rated 5 out of 5 stars

Both manager, Ikki, and sales advisor, Nayim, were extremely helpful and easy to have a chat with, making the whole experience great. Would recommend to anyone wanting a new provider.

Company replied

Rated 5 out of 5 stars

Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.

Company replied

Rated 4 out of 5 stars

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more

Company replied


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  • Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

903 reviews

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5.0

All reviews

(903)

40,490 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service

24 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Chalal,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great customer service

great customer service, left with a great deal. staff are a credit to this store

23 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Poppy

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing help great customer service

Amazing help great customer service

22 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Saralee,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional

Very professional, friendly, kind

20 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Phillipa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to return this device

Came in to return this device

20 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Amrik,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Bil today who was…

I was served by Bil today who was excellent

19 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Marek,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited Vodafone

I have visited Vodafone today and Mr. Gopi attended us and helped us to choose good broadband plans. We are really happy with the customer service with him. He is so helpful and nice. thanks👍

18 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hi Manoj, thank you so much for your wonderful review and the amazing support you’ve shown for Gopi, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Greet experience staff is very.

18 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Yaas,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excelent service and a very kind person…

Excelent service ! Real beautiful girl, she explain anything you need to know!🙂

18 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Mihai,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bilaal was very great and helped ne…

Bilaal was very great and helped ne situ a Ene phone

16 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Florin,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bil is very good

Bil is very good

17 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Madalin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly welcoming staff

Friendly welcoming staff, always happy to help and explains things in ways for you to understand

17 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Taylor,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff helpful

Aaliah was so very helpful even though her shift had finished, she remained to sort out 2 new phones and contracts for my son and myself.

16 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by bil who helped me sort…

I was served by bil who helped me sort out my broadband

16 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into move my home broadband and…

Came into move my home broadband and number happy with the service I got from narinder explained everything

16 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

"Hey Gurjant,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Very good experience from guppi he…

Very good experience from guppi he helped me get a very good and cheap sim deal

15 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Rupinder,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got wonderful experience excellent…

Got wonderful experience excellent customer service by Narinder

14 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Pankaj,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Is been a good conversation and she…

Is been a good conversation and she helped me and explained very good all options

13 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Andrei,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurinder had been very professional and…

Nurinder had been very professional and exceptional definitly will be continue my services with vodafone

13 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Ajay,

Thanks for the lovely review and fantastic support for Nurinder.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Aaliah was really helpful she got me a…

Aaliah was really helpful she got me a good deal im very happy

12 June 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Claude,

Thanks for the lovely review and fantastic support for Aaliah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

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