Vodafone UK - West Bromwich Reviews 

903
TrustScore 5 out of 5

5.0

Unit 29b New Square, B70 7PP West Bromwich, GB


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Rated 5 out of 5 stars

The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i... See more

Company replied

Rated 5 out of 5 stars

Both manager, Ikki, and sales advisor, Nayim, were extremely helpful and easy to have a chat with, making the whole experience great. Would recommend to anyone wanting a new provider.

Company replied

Rated 5 out of 5 stars

Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.

Company replied

Rated 4 out of 5 stars

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more

Company replied


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  • Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

903 reviews

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5.0

All reviews

(903)

40,576 reviews in the last 12 months

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Rated 5 out of 5 stars

Narinder was amazing today got a great…

Narinder was amazing today got a great sim only deal

30 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Alan,
Thanks for the lovely review and fantastic support for Narinder.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup was fab

Gup was fab ! Nothing was too much trouble , very patient . Managed to get me better deals and cheaper price per month .

30 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Danielle,

Thanks for the lovely review and fantastic support for Gup .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great personnel

Great personnel , always happy to help, and can't do enough for you.

30 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bil was brilliant and helped me get a…

Bil was brilliant and helped me get a better contract

29 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bil was very great an helped me sort…

Bil was very great an helped me sort put new sim

29 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Babar,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience with GUP…

I had a fantastic experience with GUP at Vodafone in West Bromwich. He explained everything clearly and professionally, and he did a very, very good job. He was patient, helpful, and made the whole process easy and stress-free. If I could, I would give him 10 stars instead of 5! Highly recommended.

29 May 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Marutzu,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The lady from the front desk was very

The lady from the front desk was very, very nice and really helpful.

28 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Adriana,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

As soon as I enter the shop I see…

As soon as I enter the shop I see aaliah and chloe greeted me with huge smiles and a warm welcome. They managed to save me money and give me great service from start to finish i am very happy 😊 and I had fun

26 May 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Eagle,

Thanks for the lovely review and fantastic support for Aaliah and Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good very helpful staff

Very good very helpful staff. My problem was sorted in store Narinder. From the West Brom store

26 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hi, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesomeness customer service from Chloe…

Awesomeness customer service from Chloe -West brom branch
Great job!

26 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Nellie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup dealed with me made it very easy…

Gup dealed with me made it very easy and very fast nice guy

25 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Dalton,

Thanks for the lovely review and fantastic support for Gup.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Friendly service, gave us a good deal on a new phone

25 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bil was very confident and polite and…

Bil was very confident and polite and knows what he's doing

25 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Douglas,

Thanks for the lovely review and fantastic support for Bil.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SURINDER WAS POLITE AND HELPFUL.

24 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe and gup were fantastic

Chloe and gup were fantastic, very happy to serve me

23 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by bil who was brilliant…

I was served by bil who was brilliant an helped me alot

23 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience

Very good experience, i like it

22 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very good ninshaab

22 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am happy for the service

I am happy for the service

22 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

NARINDER HAS BEEN VERY HELPFUL AND…

NARINDER HAS BEEN VERY HELPFUL AND AMAZING,

20 May 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Malcolm,

Thanks for the lovely review and fantastic support for Narinder.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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