Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.
Company replied
Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
Very good customer experience! D’anna is pleasant, listens very well, knows the business and wastes no time of the client. Her smile is a plus
Very good customer service in the store gave me sweets on opening day and very friendly- served by Raman
Company replied
Outstanding service from the Vodafone team member- Hash who helped me and my fiancée. From the moment we walked in, he was friendly, knowledgeable, and genuinely wanted to help us get the best deal... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - White City
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
545 reviews
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Got my new phone today!
Got my new phone today! Stephan couldn’t be anything lower than excellent.
Quick smooth process, answered all of my questions along the way.
If you stop in the westfield store make sure you’re asking for Stephan!
22 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Stephan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ravi at Westfield White City was very…
Ravi at Westfield White City was very helpful and patient with me. I would give 5 star, problem solver
22 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Festus,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ravi.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We are having a nightmare with…
We are having a nightmare with vodaphone broadband so anyone thinking of signing up I heavily recomend that you think twice. we signed up to the service 6 weeks ago. they were supposed to fix the service two weekes ago they delayed it till today. my husband canceled his job costing us 100 pounds. they didnt show up and the new appointment date shows two months later. i have disconnected our current broadbound so no internet for two months and they have the audacity to charge us for a service we are not reciving.
16 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hello Aida,
I'm really sorry to hear about the trouble you're facing with your Broadband connection- this isn't the experience we want for our customers. We'd like to make things right for you.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Stephane is very helpful
Stephane is very helpful, honest, and very accomodating. He explained to me everything transparently. It is an excellent service indeed.
14 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Allan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service from Naheem
Excellent customer service from Naheem, really 10 out of 10. Nothing too much trouble for him.
12 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Simon,
Thanks for the lovely review and fantastic support for Naheem.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had great experience in Vodafone…
I had great experience in Vodafone Westfield as always, Stephen has offered a great support and an amazing deal 👍
11 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Anisa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephan helped me set up a new phone…
Stephan helped me set up a new phone with Vodafone after I lost my old one Stephan was very patient and listened to every one of my queries, he is an asset to Vodafone and should be considered for a next role, he is professional attentive and got me a good phone at a good price
11 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Gala,
Thanks for the lovely review and fantastic support for Stephan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - White City
Hey Nico,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awesome Seevice from Mr Hai
Awesome Seevice from Mr Hai, gave me best offer for new iphone upgrade
8 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Enkhzul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We had an excellent experience with…
We had an excellent experience with Stephen. He was extremely polite and patient, answered all of our questions thoroughly, and provided valuable guidance to help us make the best decision.
7 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Amir,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephane
Stephane, is a nice guy , he did nice chatting and did great work, very helpful and explain my plan and phone charge, very professional. Thank you
7 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Michalina,
Thanks for the lovely review and fantastic support for Stephane
.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - White City
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sudenaz was amazing and very helpful…
Sudenaz was amazing and very helpful and abdi was very kind also
6 July 2025
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thanks for the lovely review and fantastic support for Sudenaz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
First class service
Stephane was very helpful and paid attention to detail. Would recommend him and the store 10/10
30 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Gabriel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Munaim has been very helpful
Munaim has been very helpful in upgrading our contract. He’s professional with good manners and is very outgoing. Also very easy to talk to . If you need help go to Munaim
28 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thanks for the lovely review and fantastic support for Munaim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got what I wanted
Got what I wanted. Received friendly useful advice before purchase and apologies as it took a while to generate contracts etc
28 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Rumana
26 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful in setting in up my new…
Very helpful in setting in up my new phone number when I moved. Rumana was very polite and helpful.
25 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Conor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Hai
Hai was excellent as always, shame about the football club he supports
23 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Ravi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Soha has been very friendly and help me…
Soha has been very friendly and help me explain all the offers that I can choose from and help us which is best suit for me. Very happy with the service I received and I’ll recommend my friends for future reference.
16 June 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Thar! We're happy to hear that you found the service helpful and friendly. We appreciate your recommendation and thank you for your review!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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