What a great experience in Vodafone York today. Ellie and Faith were terrific, displaying both expertise and good humour. Although Faith was training, we did not feel as though we were delayed at a... See more
Company replied
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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See what reviewers are saying
Sally (Friday 10/07/26): Calm, friendly, knowledgable, knew when to ask for help from her manager, very patient, found solutions and fixed things - superb service Mr Stanton
Company replied
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult c... See more
Company replied
Caitlin at the Vodafone York shop made the experience great. She has an excellent customer service attitude and her dedication was very obvious. She thought outside the box, she had innovative ide... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.4
Excellent
390 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hannah @ Vodafone York
We were served by Hannah today. - she was excellent, professional, knowledgeable and personable. Gold star service. Thank you Hannah :)
18 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vodafone UK - York
Hey Richard,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Please do not pick this Wi-Fi this The worst Wi-Fi broadband is…
Please do not pick this Wi-Fi this is because it starts lagging after a while and sometimes the Wi-Fi turns off completely for no reason
This Wi-Fi broadband is the worst and please don’t try and waste your money on it
17 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Joshua,
We're sorry to hear that you've had a disappointing experience with our broadband service. We understand how frustrating it can be when your connection becomes slow or drops out unexpectedly, especially when you rely on it for everyday use. This is certainly not the experience we want our customers to have. We appreciate you taking the time to share your feedback.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone York
We were helped by a very nice young man called Jay on our recent visit to Vodafone in York.
16 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Top notch service in Vodafone York…
What a great experience in Vodafone York today.
Ellie and Faith were terrific, displaying both expertise and good humour.
Although Faith was training, we did not feel as though we were delayed at all.
They are both a credit to your company!!
15 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Jacqui,
Thanks for the lovely review and fantastic support for Ellie and Faith. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A big thank you to Nikki and Faith (on…
A big thank you to Nikki and Faith (on her 2nd day) for helping me with an upgrade plan . Very helpful and very clear.
7 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Richard,
Thanks for the lovely review and fantastic support for Nikki and Faith.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was extremely helpful with getting…
Jay was extremely helpful with getting me my upgrade and managed to help me make changes I’ve wanted doing for years! Fantastic service
11 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Lewis,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally (Friday 10/07/26)
Sally (Friday 10/07/26): Calm, friendly, knowledgable, knew when to ask for help from her manager, very patient, found solutions and fixed things - superb service
Mr Stanton
10 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Jamie,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was terrific
Hannah was terrific. Very bright but also kind and empathetic too. She helped me with several mobile and broadband queries, giving clear pragmatic advice. Thanks Hannah
5 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Lizzy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Luke at the York Store was very helpful…
Luke at the York Store was very helpful and would highly recommend. Thank you Luke.
5 July 2026
Unprompted review
Reply from Vodafone UK - York
Hi Amy, thank you so much for your wonderful review and the amazing support you’ve shown for Mark, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Jay is fantastic great service
3 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Curtis,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thandra Faith wonderful 😊💯💯
Thandra Faith wonderful 😊💯💯
Worked hard to rectify my issue at Vodafone Voxi. Very happy to recommend 😁😊
3 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Renu,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin is very helpful
Caitlin is very helpful, enthusiastic, friendly and found us the right plan. As a customer I am fully satisfied and wish to come back and see her again, amazing! Give her a pay rise
3 July 2026
Unprompted review
Reply from Vodafone UK - York
Hey Johnathan,
Thanks for the lovely review and fantastic support for Caitlin. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - York
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - York
Hey Helen,
Thanks for the lovely review and fantastic support for Jay. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally was lovely and very helpful 😊
22 June 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He spent loads of time sorting out my…
He spent loads of time sorting out my equipment problems - then went through some sales options with me that was useful
22 June 2026
Unprompted review
Reply from Vodafone UK - York
Hey Craig,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Tailored support
Sally was very helpful and provided a tailored support to my request for a new sim card. I left the store quite pleased and satisfied with my sim card option.
15 June 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah in the York branch is awesome
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult customer and a terrific sense of humour too! So glad I chose VODAPHONE to lead me into my next tech Era!!!
17 June 2026
Unprompted review
Reply from Vodafone UK - York
Hi Rachael, thank you so much for your wonderful review and the amazing support you’ve shown for Maddie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Hannah was patient and listened
Hannah was patient and listened to me - I have a speech disorder called Aphasia. She searched for the best deals for my wife and me. Because I use Vodafone broadband, there was a discount which was nice to know about! Hannah was very pleasant and had a good sense of humour. She was all I wanted in a sales person.
24 April 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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