I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... See more
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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See what reviewers are saying
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... See more
Company replied
Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... See more
Company replied
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.5
Excellent
419 reviews
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Thank you Luke!
Fantastic customer service, greatful for professional service, as well as there patience, with my nervousness. I spoke to Luke in-store and Brandon over the phone, thank you guys!
18 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - York
Hey Macey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was extremely knowledgeable and…
Jay was extremely knowledgeable and professional. He worked very hard to ensure he found the best deal for us. Would highly recommend this very personable guy. Five Stars all the way.
16 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jay was so nice and helpful with…
Jay was so nice and helpful with everything. Actually made it enjoyable to sort out my broadband.
15 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were given options in how to upgrade.
7 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Timothy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited Vodafone Office at York City…
I visited Vodafone Office at York City Centre. Ellie, a Vodafone Staff was a great part of my experience. She is highly professional and friendly. Ellie, if you see this, I just want to thank you for service and support. You are a legend.
10 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Khamis,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Caitlin at the Vodafone York shop …
Caitlin at the Vodafone York shop made the experience great. She has an excellent customer service attitude and her dedication was very obvious. She thought outside the box, she had innovative ideas and her passion for the job came across.
Once again, thank you Caitlin.
Kind regards, Kemi
26 April 2026
Unprompted review
Reply from Vodafone UK - York
Hey there,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick service and good easy…
Quick service and good easy communication that made them whole process easy and quick , Thank you Hannah 😀.
8 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Hamed,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the York store to discuss an upgrade and got some great customer service from Niki. She took the time to listen to what I needed from a phone and suggested an Google Pixel phone I'd not previously considered.
10/10 would certainly recommend based on this experience.
7 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Lee,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin was absolutely spot on!helpful…
Caitlin was absolutely spot on!helpful and patience...v good experience...many thanks...so so good, helpful...
7 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent professional friendly…
Excellent professional friendly customer service from Gina. I listened to all the assistants who never faulted on their friendly service to any one that walked into the store. It is unfortunate about the long wait which seems to be the norm in Mobile phone shops.
5 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Keith,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Gina set me up with a new iphone
6 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service instore
6 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Paul,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gina is a STAR
On both occasions when I visited Vodafone York store Gina was super helpful, quick and efficient. Friendly and professional at the same time.
Great experience, I'll be sure to look out for her next time I need anything at the store.
5 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
This is the best service ever I…
This is the best service ever I get,Hannah was amazing.
Tank you Hannah
3 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Aldin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Caitlin and Niki were excellent…
Caitlin and Niki were excellent today and I’m happy with my visit
3 May 2026
Unprompted review
Reply from Vodafone UK - York
Hey Angela,
Thanks for the lovely review and fantastic support for Caitlin and Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone your rubbish
Vodafone your rubbish. Its easier to proof my age.with police!!.im 59
27 April 2026
Unprompted review
Reply from Vodafone UK - York
Hey Danks,
I’m really sorry to hear how frustrating this situation has been for you, and I completely understand why you’d feel upset — especially when you’ve already gone through other forms of age verification without any issues. I appreciate you taking the time to explain this, and I can see why this experience has felt unfair.
Age verification checks are required for certain services, and these are handled by our secure verification system. While I appreciate your age is not in question, we’re limited to the verification methods set by that process, and unfortunately we’re unable to override them manually on social media.
If you’re still having trouble completing the verification, the best next step would be to speak directly with the relevant support team, who can review what’s been attempted so far and advise on the available options. You can reach them via Live Chat on the Vodafone website or by calling customer support.
If you’d like this to be reviewed as a formal complaint, and you’ve already spoken to the appropriate team but haven’t received the resolution you were hoping for, please feel free to reach out to us again. My team will be happy to help raise this further for you via Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Excellent service from Caitlain
Caitlin was very patient with me. Gave me all the advice I needed. Gave me all the options. She was due to finish her shift but stayed later to help me through the process. Spoke clearly and was very cheery. Definitely good service and will look forward to seeing her again. Excellent.
25 April 2026
Unprompted review
Reply from Vodafone UK - York
Hey LysAnj,
Thanks for the lovely review and fantastic support for Caitlain.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jay
17 April 2026
Unprompted review
Reply from Vodafone UK - York
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie has been amazing
Ellie has been amazing, patient and helpful whilst giving me time to consider options.
The kind of staff member any company should be proud to have on their team.
I feel she went above and beyond to assist me and I will definitely continue with Vodafone whenever it is time to upgrade or renew my contract.
18 April 2026
Unprompted review
Reply from Vodafone UK - York
Hey Ann,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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