I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... See more
Company replied
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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See what reviewers are saying
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... See more
Company replied
Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... See more
Company replied
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.5
Excellent
419 reviews
Asks customers to review
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Helpful support
Helpful support
I had a specific problem with apps on my iPhone. The staff member, Nicki solved the issue and took the opportunity to update my account and negotiate a more economic deal. I was grateful for the time taken and her very helpful approach.
16 February 2026
Unprompted review
Reply from Vodafone UK - York
Hi Madeleine ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Nicki —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Caitlin at the York shop was absolutely…
Caitlin at the York shop was absolutely fabulous efficient and explained everything very clearly and Nicky was great too.
13 February 2026
Unprompted review
Reply from Vodafone UK - York
Hey Helen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really pleased with my visit today
Really pleased with my visit today, Sidra Ellie Chloe we’re able to look into bringing me over from three.
It’s been an extremely helpful visit, and learned so much about my contract.
Wouldn’t go to any other store!!🥰🥰
7 February 2026
Unprompted review
Reply from Vodafone UK - York
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ellie and trainee Chloe were excellent…
Ellie and trainee Chloe were excellent adverts for Vodafone customer service. A shame the systems seem to slow the process down.
6 February 2026
Unprompted review
Reply from Vodafone UK - York
Hey David,
Thanks for the lovely review and fantastic support for Ellie and Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I popped into vodafone today after…
I popped into vodafone today after 3years to have help with some viruses on my phone. I was met with Sidra who was able to clear everything out.
She was also able to spend time with me to check my account and was able to do my upgrade for a new and better phone, and they were able to transfer all my data for me too!
So so pleased i was met with empathy and consideration..
Thank you, sidra & Niki ⭐⭐⭐⭐⭐
6 February 2026
Unprompted review
Reply from Vodafone UK - York
Hey Angelina,
Thanks for the lovely review and fantastic support for Sidra and Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Are you looking for a broadband deal?
That was the question asked for the 7th time on a 2 hours chat with the Vodafone Team. The last agent, (number 6) named Eric, desconnected me, and then I was disconnected for a second time from someone else, being barred from any further chat! The reason? Simple: They could not "download" any deal for me, due to a technical issue. So, the best way to keep your KPIs is to get rid of a 'difficult' internal situation and disconnect your customer and prevent any further assistance! Wow! This was from Vodafone, gentlemen! Can you believe? I was trying to get another deal with them, after a 24 months contract with their broadband! But it does not matter for Vodafone employees! They got rid of a difficult situation and did not even called back their customer! Appalling!
2 February 2026
Unprompted review
Reply from Vodafone UK - York
Hi Norberto,
Thank you for sharing your experience with us. I’m truly sorry to hear about the repeated disconnections and the frustration this caused. This is not the level of service we aim to provide. I’ll make sure your feedback is passed on to the relevant team so we can review what went wrong and prevent this from happening again.
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Double charged by Deception
I made an agreement with Vodafone to pay an outstanding amount by today. This morning, I received a text message reminder along with a link to pay the amount. I duly paid my outstanding balance at 08.22 this morning.
This afternoon, I checked my account after Vodafone sent me another text message about the outstanding amount but saying I agreed to pay it tomorrow.
I went to my bank account and found that at 13.16, Vodafone took the same payment again, by using my card details.
I contacted Vodafone who at first denied this then told me, they will put that money toward my next bill and refund me the remainder and that it will take 5 days.
I am on benefits. I am poor. I have electricity that is running out. I have no food. I feel sick. No one will help. I am waiting to hear from my bank but they have already said I have to wait for 7 days to get my money back. I have complained and am awaiting for a response. I feel helpless. How cruel are these ultra wealthy organisations. I can't believe it.
2 February 2026
Unprompted review
Reply from Vodafone UK - York
Hey,
We are truly sorry to hear about the challenges you've faced with your payment issues. This does not reflect the level of service we aim to provide, and we value your feedback immensely. To resolve your concerns, we encourage you to reach out to our support team by calling 0333 304 0191 or by using our Live Chat feature available at http://vodafone.uk/2LCJiTm.
If you require further assistance or would like us to investigate anything else, please feel free to connect with us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Excellent customer service
I went into Vodafone York to get a new phone and contract and had a warm greeting from Hannah. She was very knowledgeable about the different options available to me. Being someone who is not techno minded, she was very patient and explained everything clearly to me. We had a great chat and her cheerful manner totally brightened my day. A pleasurable experience
1 February 2026
Unprompted review
Reply from Vodafone UK - York
Hey Kay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
In store support
Hannah saved the day. She sorted everything out for us.
16 December 2025
Unprompted review
Reply from Vodafone UK - York
Hey Val,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was amazing
Hannah was amazing. Very helpful and knowledgeable. Give her a pay rise.
26 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Mum
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very good in communication
Very good in communication. Help me with my issue, in the best way, and also explained everything clearly. Very humble and patient with clients. :) Hannah
21 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Brígida,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waited for a while but it was benificial.
I came instore to ask about my options for either a new phone or a sim only deal, as my contract is up in Feb, Hannah dealt with me and was very helpful, she told me what I could choose from and answered my questions, I felt comfortable with my choice to start a new contract with a new phone that I had been considering already. Plus the trade in and Samsung wallet promotion that is running this month was a bonus.
6 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Anne,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Niki was very helpful in every way…
Niki was very helpful in every way explaining everything in detail with a very professional manner
15 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah dealing with a phone virus
Hannah, the person I saw dealt with my phone issue swiftly and efficiently, and kept me informed about what she was doing and why/how it occurred.
10 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thanks Hannah for all your help
Hannah was very friendly and explained the various options available to me for what to do with my old phone, as well as the difference between the two new phones I was looking at.
6 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Bangon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service
Luke at the York Store was really helpful and friendly, which made the experience easy and painless.
4 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Lizzie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke at York Vodafone
Luke at York Vodafone, was extremely knowledgeable and made picking a new phone and sim easy and interesting.
4 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Daniel,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic experience on New Year's Eve
Massive thanks to Luke who guided me through all my questions and suggested the best solutions! The best experience I've ever had!
31 December 2025
Unprompted review
Reply from Vodafone UK - York
Hey Tonya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the York store to upgrade my son’s phone, we were served by Hannah who was very helpful and friendly and sorted everything that we needed. Hannah pointed out that an upgrade on my plan was also available and whilst I didn’t feel I needed a new phone she found me a new plan that was a good deal for me.
2 January 2026
Unprompted review
Reply from Vodafone UK - York
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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