Vodafone Group Reviews 619

over 3 hours across 2 chats and 1 phone call and via 7 different people to resolve an error they made on my broadband bill .... so much for Just Say Once! Also conflicting answers, told things that were not correct. The only worse experience I had was with TalkTalk ..... switching away from Vodafone

Where do I begin, firstly placed an order for the giga cube box, the thing you just plug in and go basically, the first lady I spoke to did everything that was supposed to happen except take the up front payment, for the plan I wanted the website also stated £23 per month, when I was talking with her she said it was £28..how strange...anyway apparently she went and had a little conversation with the air, came back and low and behold, couldn't honour the website price, I should have know at this stage, major red flag, I went ahead because I was desperate for broadband as recently moved and work from home, no one followed up so I had to call the next day and go through absolutely everything again, except this time i was told the plan was £23, absolute scam artists here, I have to assume they are being told how and what to say with customers but honestly what a joke. Got the thing anyway and it was simply not robust enough for my demands so I called to send back, was told I had to pay a £500 disconnection fee!! Honestly at this stage it's funny, so I obviously pushed back on that because 1, I was in the 14 days cooling off period, 2 this was not a connected broadband, the giga thing is literally just a box you plug in, turns out he had not received any training about the giga box return.....que a long hold while he sorts that out, so I don't need to pay the £500 which of course I knew and had zero intentions of paying, to end a long story, do not engage with Vodaphone, they are a nightmare, I ended up going with BT whom I had no issues with, got it set up in no time, didn't have to deal with anyone asking me how my day is going and that they can make it better (they clearly did not), would never use Vodaphone or even consider them again.

Would give zero stars if possible. Tried to switch broadband providers online, order was confirmed. Then they cancelled it and told me to phone customer services, after 1.5 hours on the phone they re-ordered the switch but I couldn't have the switching gift card of £140 as that was online only! Also said needed engineer even tho I already have FTTP. They could not tell me why but muttered something about my land line. I had lost interest by then. Phoned existing provider (Plusnet) who then offered me a better deal than their original one. Phoned Vodaphone to cancel the switch, another 40 mins then transferred to someone else, probably in India, could hardly understand what they were saying, to confirm I wanted to cancel the order. I for one would not touch any Vodaphone product with a barge pole, abysmal service with call centre staff who sound like they would rather be somewhere else.

very kind and polite give Maria with a headscarf from algeria a promotion (from my younger sister)

Genuinely really kind and such a relatable person. First time at vodafone too, was really lovely to talk to and understand! She deserves a raise.

They have stealing from my parents for years, even after my dad's death. Disgusting company.

I have just returned from the Vodafone store in Maidenhead. The young man I first approach was unable to help me luckily for me his colleague Rimza came to my aid.
In about 10 minutes, she had sorted out the program. She also gave me help and advice on my contract.
Many thanks to Rimza.

Ruth

If you are thinking about switching to Vodafone broadband, think very carefully. Three days after "activation" we still don't have Internet access or landline and their customer service and support has been atrocious. I am a long term customer for their mobile service but they will be losing my custom for that too

Attempted to set up broadband for a property that am moving into. This seemed fine at first and I received confirmation emails, but then half an hour later I received texts and emails saying that my order had been cancelled. I checked my account and it said that the order was still being processed. Several emails that I received looked like phishing attempts. One day later I checked my account and it said that my order had been cancelled. No reason provided. AWFUL.

We bought 2 Samsung Galaxy A17 phones at Winchester Vodafone. Friendly, helpful service, with the needs of the customer in mind. They willingly answered questions about the product as part of an after sales service. Nice team atmosphere in the shop.

after visiting vodafone swansea for some help on my newly bought samsung phone with some problems i was dealt with by Maddie. She was a breath of fresh air, she not only solved my problem but certainly knows her stuff and deserves a rise. it is quite a shock when you get service in a shop like this and Maddie certainly deserves recognition in her job. well done you.

I am fed up of being scammed by vodaphone broadband the worst mistake of my life. I am paying for the 150 package. I am getting a Dowload speed of 160 kb/sec and less I am being defrauded of what I am paying for. Trouble from day one with this micky mouse outfit. Why do they get away with it. Why should I have to pay £200 to get away from these clowns

Do not get near this company for the love of god!

Let me give you 2 reasons why you shouldn’t proceed with this unethical company.

What I am about to say has happened to at least 40 people at my school. THIS IS A BIG PROBLEM!

One example is the fact that they charge your card whenever they want (It is currently 5AM and I received a charge of €15 on my card from Vodafone for no reason, mind you the charge didnt contribute towards anything in the Vodafone App neither was my plan renewed nor did the money go in the Vodafone wallet, btw mh plan still has a week till i have to renew it) I also did not agree to have my card on file with them.

Another thing: 2 months ago when I went ahead to recharge my line I paid for the month twice on accident as the app im using is in Spanish (they dont know a word of english and neither do i know spanish) The first payment went towards my line and the second one went in my Vodafone Wallet, what do i think? Ok cool it’ll just stay there till next month. Next month rolls around and the money is gone with €1.52 left.

I have been a vodafone customer for over ten years and have had to send my phone off for a repair under warranty I dropped of the phone to a vodafone store where I was told it would be sent off for a repair and should have the phone posted back me in around 5 days. I drop the phone on a Tuesday 20th of January and got message on Friday 23rd to say your phone is now on its way to repair centre and status i will get a further update to say when they receive my phone. It is now the 29th of January and I have had no update to say where my phone is or if they have received the phone. I have called vodafone customer services and they say phone is still not at the repair centre they are no help at all. I am without a phone since the 20th January. This is not no on. I think they have lost my phone and they should have replaced the phone for me. This i awful customer service and I will no be recmending vodafone to anyone I will be also be looking to cancel my contract

I have had to suffer vodaphone for 18 months of broadband. They are useless. They need minus five stars. Customer service, terrible, Internet speeds terrible and they are useless.

Absolutely atrocious customer services. Put on hold multiple times for long periods (15mins plus) for no reason. 75mins to order a sim card and set up a new plan to my existing plans. Sim never arrived and now over 30mins into follow up call to try to resolve the issue. Writing this review on my third extended hold period.

I didn’t know customer service could be this bad until I decided to use Vodafone wifi. We have been waiting since 28th November and ringing every few days for our WiFi to be activated. Only to be told today we have to wait another 2 weeks with no explanation or compensation. I’d really urge anyone thinking of going to Vodafone internet to go elsewhere.

After 4 years Vodafone proven they value money over people. Bad service, overcharge, bad support and they don't care because they are big. GOOD BYE!

Terrible network provider, WiFi and mobile data never give a strong consistent service resulting in buffering while watching TV in the past few months there have been regular incidents where I am left with no mobile data and no WiFi. It has been a struggle to work and relax at home. Also I’ve had many comments from their customer service team that they cannot hear me on the phone, due to their network. I’ve now switched to another provider and Vodaphone have at least taken off any cancellation fees so I have a clean break. So happy to get rid of them.

They are incompetent, and unreachable. They keep charging monthly bills even when I changed to prepaid and left the country 6 months ago. They even sent a debt collector without even checking the status of my non-existant account. I spent 5 minutes and €20 in a waiting line - the only contact option from outside of Europe - needless to say - that went into their pocket. Beeeeep. End of call.

Marie at customer services helped me log into my Vodafone app and claim my reward ,she was very pleasant, unbelievably patient and capable .It may seem simple ,but on previous occasions when I contacted customer services they were unable to help me .Thank you Maria you are a star ,with more people like you in the world ,it would be a much better place.