Vodafone Group Reviews 619

No Wi-Fi for 2 hours .now it’s of again utter garbage

We had impeccable service from a lovely lady who spent over 30 minutes to move a eSIM from an old android phone to an iPhone. The process was very complicated but she was calm and very supportive talking us through every step

Absolutely terrible customer service. Wow. I spent 45mins speaking with an advisor on the live chat trying to answer their endless security questions to access my account. The information I gave them had not been updated on their system even though I myself updated this year's ago when I had access to my account and had the emails and dates to prove it. Since when was an email address, account number, last digit of my sort code, full name, phone number and broband order number not enough to pass security!?

I asked for the complaints form to which I was told "we can't supply a complaints form to people without access to a account"

Shocking!

My bill has increased to a ridiculously high amount. I can't access the account to find out why. I'll be cancelling my D.D and looking for broadband elsewhere.

Absolutely shite network went down yesterday, so we've been told all up and running. Funny that spent over 7hrs on the phone trying to sort or Internet out. Just been on hold listening to crap music. Only gave 1 star as no option for less. Going to change our contract. Customer service diabolical seeking for compensation.

Absolute scum of the earth I have been with Vodafone for years they changed my name on their system now I have to fill out multiple forms to change it back when my name was never changed I get a new SIM with them just for data they are charged me 39 pound per month for a SIM in a 5G area that is capped at 10 megabytes a second so it's not capable of using 5G speeds when I call to inquire to see if I can remove the cap all I get is you should have read your contract bearing in mind I received my contract after I had agreed avoid like the plague do not get a contract with Vodafone they will mess you over

What a bad experience. Awful

I can’t rely on the home broadband it’s getting beyond a joke and now it’s starting to affect the mobile network’s internet connection it’s getting to a point when I’m going to have to look elsewhere for a better service

Erratic broadband speeds and now, a major national outage. When my broadband contract is up, I shan't be renewing with Vodafone.

Finally left Vodafone for COSMOTE for all the right reasons! My experience at Vodafone was appauling and i was charged the earth, especially after my contract expired 1.5 yrs ago with no warning and i ended up paying 100 euros/month not understanding why...and still wasnt given a new phone. Now at Cosmote, new contract, new phone, new package with all inclusive - just 27 euros. Oh and theres actually signal wherever you are - sea or mountains!

Terrible provider lost so much buisness because of them
Brought in my number from a different sim to Vodafone and suddenly couldn’t make phone calls or receive phone calls across the 2 months i have contacted the customer seervice more than 10times and been on the call with them for more than 15 hours accumulated,they did everything such such as troubleshooting,e sim and a replacement sim still i was unable to make phone calls or recieve phone calls i have missed important buisness calls which has caused my severe personal damages financially as well as i couldn’t use a service i paid for 2 months and had to get a different sim with a new number for a time being till this day the issue is unresolved still unable to make phone calls and can’t even leave now as they customer service team guy told me it would take 30 days to get a PAC code if Vodafone don’t compensate for their damages i ll go ahead and sue them for the damages they caused
Avoid at all costs if you value your time.

Everything is late, can't rely on anything or anybody from the start of the service till the end, its impossible to settle anything, the invoices arrive after the payment date is due and then they charge you extra for not having paid on time! Moreover if you are from abroad you will have trouble paying since you cannot connect the payments to a card different then Italian. DO NOT get their services.

Honestly PLEASE do not use this company. The customer care is almost criminal. It’s so bad there is actually a Facebook support group. People have problems so horrendous it’s affecting their mental health . I am now over 30 hours and counting trying to solve a simple connectivity issue. I’m so exhausted with it all and tearful as my stress levels are so bad. I can’t even leave as they won’t give me a PAC code .. which is actually illegal as they are obliged to give it to you instantly over the phone.or 2 days via text- but when I tell them I have no service so I can’t text.. they just tell me to please text. Please please please do not join this company and tell anyone you know considering it not to join.

I wish I had read these reviews. I am literally been charged for a phone Sim that Vodafone had to cancel and abort the order plus the new sim, so I am being charged yes only a small amount but £7 a month for a number that no longer exists. They are just so disorganised.Now I have to wait 10 days for them to investigate like the reviews say I wish I could leavev a minus, it would be minus 100 as a review.

unfortunately can't leave 0. after trying to sort my connection with chat adviser i actually found out that my upgrade was cancelled. no warning no email. i actually managed to log into account and it was active. after chat miracle happend and it was locked.. so now i've got no internet.THANKS!!! and have to waste my 1 of 2 work free afternoons on sorting something else.

There any option less than 1 star??? Please keep eyes on monthly direct debit payments specifically when you leaving Voda service xxxxxx

Absolutely shocking support and willingness to resolve overcharged fees and refunding of money. I have been a Vodaphone customer for well over 10 years 2 years ago, I cancelled my internet service with them due to constant issues with the service and overseas support. I have now moved overseas and called up to cancel my mobile service which I have gone back and forth with the overseas team due to their continous errors. After cancellation, they later took out further fees from my account which was even more than my current monthly cost and have offered only partial payment, however, are refusing to release this money until I call them back again first but are not giving a reason why. I no longer have access to international calls but they refuse to accept correspondence by email or for them to contact me. On 6 emails, I have requested them to lodge a formal complaint and provide me with details for the Australian support team which they are also refusing to do nor are they willing to contact the Australian support team or lodge a complant with them. I have now lodged a complaint with the Telecommunications Ombudsman to have this matter resolved. I strongly advise against using this organisation as their support is absolutely terrible and just not worth the stress and effort.

Dreadful, just don’t use.

Shocking experience renewed today becausewe just got another bill for £500. After 3 weeks of terrible service, constantly cutting out, unable to do online work effectively, spending hours and hours and hours with the same advice of resetting the box, refusing to call city fibre, we fimally were able to cancel the contract because they couldn't offer the bare minimum service. I received over the phone and in writing via email that we owed no early contract cancellation fee because they couldn't resolve the issue. When I transferred to a new service (Zen Broadband--- by the way, our issue was fixed immediately) it was determined after our final bill (they wanted to charge for a full further month despite the contract ending 2 days after the billing cycle) we owed them 7 summat for the couple of days outstanding. We paid, they charged the bank. All sorted. Or so we thought. We've received two bills since, each stating we owe over 500 pounds for an early termination fee. I thought maybe it was a scam letter, but the customer service number checked out. I have wasted my time going through their absolutely diabolical customer service routine to tell them I owe them nothing, reminding them of the email saying they agrred the fee would be zero, to no avail. Despite the records showing hours of calls and problems and difficulties, they won't budge from the idea we owe them over 500 pounds. Despite the email in which they have stated we owed them zero. Despite my last and final payment. The man argued and argued with me and said there was nothing we could do but pay it.
I turned it round on him saying it's illegal to charge for services we didn't get and I should take them to small claims court for the month and several days we paid for. He said he was going to do some research on the matter and will phone me back next week. Do i have to spend the rest of my life defending myself from this scammy terrible inept company? I'd block the numbers and email addresses, but I'm worried about our credit scores and them sending people round to take our tellie or whatever.
I would have tolerated their terrible customer services if we had a decent service, because it was cheapest on offer. We didn't switch to Zen Broadband for shi*s and giggles. Absolutely AVOID AT ALL COSTS FOR YOUR WALLET AND YOUR SANITY. See Zen Broadband for a truly domestic knowledgeable human service. It's worth the extra few pounds.

I moved to Vodaphone from Virgin Media. Virgin Media were the worst company I have ever dealt with. Speeds were awful, customer service was sales driven and the prices were criminal. Vodaphone has been an absolute breath of fresh air. Speeds are fantastic, prices are reasonable and the customer service was absolutely lovely supporting me through a recent house move. On having bad experiences in the past with providers I really do value and highly recommend Vodaphone!

Since when did it become acceptable to leave a vulnerable 94 year old woman without a landline, which is her main form of communication, for 10 days??
Multiple calls to numerous people at the call centre still leaves the issue unresolved.
“Yes, it should be working”
“Press the reset button” numerous times.
Can I speak to a manager? “They’re busy - will call back within 24hrs”
Seriously? What does it take?