Vodafone Group Reviews 620

Since when did it become acceptable to leave a vulnerable 94 year old woman without a landline, which is her main form of communication, for 10 days??
Multiple calls to numerous people at the call centre still leaves the issue unresolved.
“Yes, it should be working”
“Press the reset button” numerous times.
Can I speak to a manager? “They’re busy - will call back within 24hrs”
Seriously? What does it take?

Absolute crap, was made an offer which I excepted. Once connected the price increased within a day, now trying to speak with a person in this country is impossible. Just keep getting the same scripted answers, and told pay up or cancel.

I was supposed to get fibre broadband and landline. Openreach did their bit perfectly at the right time on the right day, but then I was told the landline would take 1-2 days to come active. Today, 32 days later it still isn't connected. Calls to their helpline always follow the same procedure: operator puts you on hold for ten minutes, then passes the call to another operator who puts you on hold for ten minute then passes the call to a third operator who says they are working on it and it will be connected in the next couple of days. When I finally spoke to a 'manager' he told me the delay was because they were 'hand-building' my connection (does that mean someone was sitting in the office knitting it? or sculpting it out of Plasticene or something?) Anyway, 32 days into the process I am still being told they are working on it and it will be fixed in a couple of day, exactly as they said the first time I called.

Charlie needs a promotion! He is friendly, informative, patient and really knows his stuff. He managed to give us such a great deal when wanting to add an additional line to my current contract. Extremely pleased!
Thank you so so much. Debbie & Chloe :)

The worst customer service team ever. Cannot believe they are still in business. What a joke! What a waste of time. Spent hours and phone or text or data still not working abroad. Now three holidays ruined to go through the same steps and not fix my issue. This has happened in three different countries now. They keep making me go through the same troubleshooting steps with no result. Everyone is scared to escalate the issue to their manager. Nobody knows what they are doing. It is incompetence at the highest level. I have contacted at least 40 different employees at Vodafone. They have all tried different things and cannot get it working. But the time I get escalated to the ‘network specialists team’ it is time for me to come home. When I get home they say nothing can be done as I am not abroad any more. I requested to leave my contract before the end date and they refused. Then when I go away again and the same issue happens a, they take me through days of the same troubleshooting steps with no joy. Even though I request to be transferred to the ‘network specialists team’. They deliberately waste my time as they know I will be back home. They are a fraudulent company who are taking money for a service they are not fit to provide. They have wasted hours and hours of mine and their time achieving nothing. This company used to lead in their field, now they are beyond a joke. Causing me and my family mental health concerns with how they have treated us and ruined family holidays. If only they would actually attempt to fix the issue. All they want to do is close the complaint afterwards to hide their incompetence from their manager. Sort your staff out Vodafone!!!!!!!!!!! Over 40 people have demonstrated incompetence. So it’s not them personally, it is your processes.

Vodafone proudly brands itself as a world leader in telecommunications, but when it comes to customer service, the experience is nothing short of disastrous. Every attempt to speak with them becomes a journey through a labyrinth of endless automated phone systems designed to frustrate rather than help.

Their so-called “support” is slow, outdated, and shockingly inefficient. What should take a few minutes ends up wasting hours of valuable business time—time that no customer should have to sacrifice just to resolve basic issues.

The worst part is the consistency: it is never just a one-off bad experience. Every single interaction is predictably painful. Whether it’s being bounced from one automated menu to another or waiting endlessly for a real human response, Vodafone manages to turn customer care into an obstacle course.

For a company of this size and stature, their neglect of customer service is unacceptable. Vodafone might lead in advertising, but in reality, their service lags far behind their competitors.

If you value your time, sanity, and business, look elsewhere. Vodafone has, without question, the worst customer service of any company in the UK.

Bought a new phone as previous one stolen. Went to the Broadmead shop in Bristol to activate new phone as a hold was put on old one.
When i got home couldn't make any calls. Back to Vodafone, apologised as hold not removed. Home, only to find no wi-fi. Went to Vodafone in Cribbs Causeway, without looking at my phone told me to contact customer service. Asked if they ring for me, answer, no.
As I was close by, went into John Lewis store where I bought the phone.
After a short look on screen was able to rectify the situation.
I would give no * if possible.
I can't wait for Dec when my contract ends. I did
try to cancell and was quoted £250
Give this co a wide birth!!!!

Absolutely awful customer service. All I wanted was to set up a SIM, but the agent spent nearly an hour trying to upsell me products I didn’t need. He even tried to sell me the wrong plan, quoting me an incorrect price, wasting half an hour on something irrelevant. I was constantly put on hold, and they still failed to do a simple request of setting up an eSIM. When someone finally processed it, they messed up the eSIM setup and told me I’d have to wait 5 days for a physical SIM to arrive. To make it worse, when I tried to cancel completely, I was told it would take another 48 hours to multiple days for the cancellation to go through, leaving me without my number. Beyond frustrating—avoid at all costs.

Crashed my multi million dollar company’s communications, would not recommend.

I’d like to give zero stars! This company is deplorable. Do not use them!!
Had a mobile for my daughter on contract. Contract ended and they sent an ‘you’re eligible for upgrade text’. It turns out that this text is their legal requirement to explain that your contract is ending. Long story short, the account was not set up correctly, no email or contact added to the account. They insisted they’d sent emails but how could they with no email data on the account??? didn’t realise it was end of contract and I ended up paying for the device part of the contract more than twice! Asked for refund for device overpayment. Out of pocket by £790. Vodafone refused to take any responsibility. Customer service obnoxious and rude - even sited Ofcom as regulatory body of consumers, which of course it isn’t (it is regulatory body of the company). - and blamed my daughter for their incompetence because it was her mobile simply because she’s a teenager. Absolutely disgusting service and total lack of integrity by this company.

AVOID!!!!!

Shocking service, over a month of phone calls regarding my direct debit not being set up as I'd asked. Not a single person I spoke to could barely speak English nor understand what I was trying to explain. 2 bank charges due to their incompetence and still wasn't dealt with & all i got was a sorry and a £10 e-voucher that didnt work when I tried to use it. Won't be renewing my contract with them!

Constant problems with connecting. Live chat treadmill of going through 3 departments ending up in technical. They say they have made tweaks and problems persist. Been going on for a year. They won't let me out of contract without huge early cancellation fees.

If given a choice I wouldn't even give a single star. They delayed 30days to install and yet I should have taken it as a sign. And now no Internet from Monday multiple calls, they blame it on city fibre and no Internet yet and no one visiting the premises to fix it. If I ask for cancellation they are telling me I've to pay compensation. I dont know why I would pay when there is no service given to us. You should wave off the penalty for cancellation as the mistake is from your side and my work will be affected as we work from home. Let's us go and so we can have proper service from other broadband.

Engineer came to install broadband. Looked around and said there were no connection to my house. Informed customer service the next day. Like talking to a moron. They did manage to say they would disconnect me as I was receiving no service and cancel account. Days later get a monthly bill. Again an hour on the phone to complain that they could not charge me for something they did not receive. Then I was told I would receive a revised bill for a week. Stay well away from this company fraudulently try to charge for service the could not provide. The company belongs in court and stopped from trsding

Applied for Vodafone broadband 2 weeks ago. Received all the emails etc etc, waiting for the powerhub to arrive, nothing, waited 2 more days then rang them, but spent around 1 hour on the phone. Only to be told they had cancelled it all, no email etc a very weak explanation. Appalling customer service. Decided to stay with Sky.

Terrible customer support, there is no one to speak to just asks you to go to the website then you can’t log in. Awful!

Thanks sona for your self with new sim card

Stay away from Vodafone broadband. We went with them because they were cheap and we've had endless problems with the signal and ping latency issues. When you phone...they fix it temporarily after an hour on the phone. Then a few weeks later back to bad signal. I cannot wait to leave Vodafone!

Abysmal service! My broadband/phone service went down on the Monday, Vodafone said they'd send an engineer, from City Fibre, to us on Wednesday (didn't turn up), then Friday (didn't turn up), then the next Monday (didn't turn up). Currently a week and a half without service. They don't have a clue and, worse, don't care (as shown by the lack of responses to these comments). Do NOT use these cowboys!!

Appalling as usual. Spent 5 hours today between various ‘customer service’ agents and stupid bots. Tried to order a new phone with a trade in, generated 3 trade in codes from the phone, all of which were rejected by Vodafone. I believe it’s a total scam so they don’t have to honor the trade in value. Utter crap. Avoid at all costs.