Vodafone Group Reviews 620

My experience with Prerna at the Wood Green, North London store was an excellent one.

Approximately, one week ago today. Prerna was patient with listening with my query regarding an issue with principle number I wanted to keep and use.

Her helpful assistance in a calm manner was constructive in understanding the advantages with the various packages.

Well worth a visit.

Luther in the Cheltenham shop was very patient and helpful and a credit to the team and the company

t’s now been almost two months since I applied for home internet service from Vodafone. They told me that I would receive the service within one week, and I agreed. They had me sign a two-year contract.

But things did not go as I expected. After three weeks passed without hearing from them or receiving any visit, I went to their office. They told me that the matter was no longer in their hands and advised me to contact the technical department.

I contacted them, and they told me they would get back to me in a month. All this time, it has been me following up with them. They never offered me any apology. They just kept passing me from one place to another, giving me empty promises that never came true. Up to now, they have not given me any clear or satisfying explanation.

Plans I had that depended on this service have been disrupted. On top of that, the company has been extremely dishonest.

Two days ago, I called again. This time, they gave me yet another date—without informing me in advance. They then told me they would come to me as soon as possible, but until now no one has come, and no one has contacted me.

I don’t know whether the company’s quality has simply gone down or whether there are people there playing with customers. I regret choosing this company’s service.
If they hadn’t completed it for me within a week, why couldn’t they tell me the truth? I would have made a decision and looked for another solution.
Is Vodafone as I thought it would be, or is it how it has turned out for me

I am warning you to be cautious.

000% service quality

Today I had a gentleman help me with my WiFi ,I’m not very good with computers, I just missed out on them but I try .
He was honestly the most patient man , never got sharp or angry , at one point I said I’ll do it another time , but no he was determined to fix it , after about 1.30mins we got cut off and he had the decency to ring back . Absolute lovely man .
People like him would definitely make me recommend Vodafone, so sorry i didn’t get his name but I’d love you to find out and give him the praise he deserves .We even had a laugh cause when we got cut off he said he was still talking for about 3 mins my number 07879636590 what a star of a man .

I signed up for a pay-as-you-go SIM and attempted to cancel before it was even activated. I was unable to log on to my account, so I spent an hour talking to a TOBI chat person who assured me it was cancelled. The direct debit is still coming out of my account months later, and every single person I've spoken to in store, on chat and multiple people on the phone can't seem to figure out how to cancel it and give me a refund. Hopeless company who are literally stealing money from me for a non-active SIM. Ludicrous and incompetent. I may have to take legal action at this point.

Vodafone took my money for an account which they set up without my consent!

If I could provide a negative star rating, I would. This is the most horrendous company I’ve ever come into contact with. It’s a jail cell shrouded behind smoke and mirrors. I am absolutely shocked that a company can even survive with such poor ethics, support, and professionalism. If you’re considering a new mobile provider, I urge you to use anyone, literally anyone, else. Even not having connection is better than signing up with Vodafone because guess what, you won’t have connection anyway!

Since joining Vodafone for Broadband and mobile I have had nothing but account/billing issues.Firsty I couldn't access my account for three weeks. Secondly I cannot believe in 2025 a company of this size has not sorting its billing process so you can choose a direct debit date that aligns with your pay cycle.

Useless. Tired of constantly calling

Avoid at ALL COSTS!! Connected for 1 day, only worked in one room. Attitude of staff was either upgrade or cancel. Didn't care that it didn't work outside the lounge, and this is a bungalow I'm talking about, not a huge mansion!! Asked for a booster, was told to upgrade, to which i explained, im on this package because of the price, and have NO intentions of paying a penny more. Subsequently, I am now going back to Sky, as Vodafone said they would leave me without any WiFi in the one room, from the weekend. Appalling customer service. Sky have now sorted everything and I will be up and running with them, at a faster speed, guaranteed to work in not just one room, but all rooms, and at a reduced price! Shame on you Vodafone thinking wifi working in just one room is good service

Recently, without a single notification or warning message, my number was abruptly disconnected cuz I was abroad. While the number is disconnected, I continue to get ads.So they can send ads but not a message to a customer for disconnection! I was shocked to learn that my own number ,which I had since more than two decades , was now being resold to me—at a price of ₹2,360 for a new PREPAID SIM( only sim card) .I requested them to not charge me this price as this was my number, but they aren't listening. I even approached appellate but no help,infact they themselves are asking me to pay rs2360 for a rs200 sim card.
My complaint number registered with them is MUM-V01858269135

My fiasco is too long and complicated to go into detail. Basically I am in dispute with them over £30.
They admit it was their mistake. They have given me a Goodwill payment. However, there is still a block on me using my debit card to top up my phone. I have spent hours being told I am right but because they use a 3rd party, Vesta, for top ups no one can remove the block on my card. For your own sanity don,t even start a complaint with this company.

Reported my phone stolen for four days in a row and the phone is still being used now they are useless

As an IT Director, I frequently negotiate with and manage relationships with service providers. After dealing with Vodafone over the past few weeks, I can say with certainty: customer satisfaction is clearly not their priority.

I've made multiple calls over the last month, only to be passed from one call center agent to another—often individuals with limited English skills and no real ability or authority to resolve technical or contractual issues. The support process is frustratingly slow, and completely inefficient.

Spending hours—literally over a dozen—on the phone, just to be offered £20 in compensation and no actual solution, is unacceptable. It shows a complete disregard for the client's time and needs, especially from a business standpoint.

To put it simply: if you're looking for a reliable provider with competent support and respect for your time, avoid Vodafone. We're in the process of switching providers—and I strongly recommend others do the same.

They keep talking about engineering work going on in my area of Bedford since November last year. I regret leaving 3G. Their customer care is appalling. Very militant in some cases, telling a customer if you are not paying they would send my account to the debt collectors. Just one missed payment and needless to mention they always want to deduct the money on a Thursday but never on a Friday when my wages would be in. They do this to charge a late payment fee. Right now as I am writing Monday 11.02am I have no network on my phone.

Joined 1 month ago and although no issue with broadband have been unable to use landline for outgoing calls. So far have made 8 calls and no one can retify this problem. No one calls back when they say they will .Spoke to customer complaints on Friday who assured me that they will get sorted within 24 hrs but as yet still not sorted. Need landline to keep in contact with 94 yr old mum and have pleaded with them to sort out urgently. Very strongly advise you not to sign up with Vodafone .

WHEN YOU GET A FAULT, YOU ARE ON YOUR OWN!!!!! THE WORST SUPPORT EVER, SERIOUSLY!!!

FOR VODAFONE: FLT13023153

UPDATE from a once-satisfied customer.
Everything was great—until it wasn’t. If your service works flawlessly, then Vodafone might seem fine. But the moment issues arise, you’re better off switching providers immediately. I’m still in disbelief over what has happened.

TRULY UNBELIEVABLE.
The level of technical support provided by Vodafone is, without exaggeration, the worst I’ve encountered in my entire professional career. I work in IT at one of the major UK universities and have spent years as a Senior Service Desk Analyst supporting various customers, so I speak from experience. This is the most unqualified, uninformed, and outright negligent support team I’ve ever dealt with. Once you raise a ticket, you can expect them to do everything possible not to help you - or even prevent you from providing the necessary data they ask for.

Where to begin?

Everything worked perfectly for over three years. I was happy enough that I even renewed my contract. It all went smoothly until I started experiencing packet loss - during simple pings to google.com, several packets would drop every minute. When multiple “request timed out” messages occurred in a row, my internet would cut out for several seconds at a time. Based on my measurements, the service availability is around 95%, which is simply not acceptable. There are times when websites don’t fully load - images on eBay, for example, load halfway - or worse, don’t load at all, not even images on captcha. As for online gaming, forget it entirely.

So, I raised a support ticket and explained the situation in detail. Initially, they refused to investigate because I was using my own Linux-based router. I complied and switched to their equipment - same result. Then I was told to connect only one single device (yes, one!) directly to the router and leave it like that for 72 hours.

During that time, I logged into my Vodafone account and saw a note on the ticket indicating it would soon be closed due to inactivity. Seriously? They themselves told me to keep the setup unchanged for 72 hours - and now they consider it inactive?

I responded immediately and received a phone call. Again, they reiterated the 72-hour rubbish, but also requested that I run a trace route tool using the Vodafone router for 10–30 minutes and send the output via email - since their ticketing system doesn’t allow file attachments, only plain text.

I did exactly as instructed. The trace route log from just 30 minutes ended up being over 3GB, YES THREE GIGABYTES!!!!
Vodafone, are you truly unaware that such a file cannot be emailed? Even a 10-minute log would exceed 1GB. No email provider will accept that. How exactly am I supposed to send it as a plain text message?

Does anyone on your support team understand how email systems work? Or how your own system works? I seriously doubt it.

And that’s not even the end of it.

I then sent an email with clear screenshots and ping logs showing the issue and including timestamps. The response I received from your support team a few hours later was beyond absurd:

"Hello,
Thank you for contacting Home Broadband Xperts support.
We are sorry but the fault has been closed due to response timeout.

Please visit vodafone co uk/broadbandservicetest to view.
Alternatively, contact us free on 191 from your Vodafone mobile. From any other mobile or landline please dial 03333040191 and have your account number ready.

Please note that this inbox is for adding emails to active fault tickets, and cannot reply to individual questions or complaints.

Thank you,
HBB Xperts Support - Vodafone"

XPERTS SUPPORT?????? LOL!!!! This is unacceptable.
I will be reaching out to consumer protection authorities, as it is clear that - despite numerous attempts - Vodafone has shown absolutely no willingness to provide meaningful support or resolve the issue.

I needed a SIM card when I was studying in Ireland last fall. I tried signing up with Vodafone but was experiencing some technical difficulties with the number and it was hard to reach a representative. I was frustrated with the customer service so I switched to Three soon after that.

I cancelled my Vodafone membership and deleted my account. I used Three for the entire duration of my stay in Ireland, before I moved back to Canada.

It’s now July and I’m noticing monthly charges to my credit card from Vodafone since October. I haven’t used this SIM card at all since then and it should not be possible to still keep getting charged.

I contacted an online representative and gave them the Vodafone number and every possible email that could have been linked to my account. I gave them every transaction number I have access to and I had to call my bank for assistance just to make double sure there was no missing information on my end. The online agent for Vodafone can’t locate my file or identify me AT ALL.

So I have no account, and yet I am being charged. Now I am going through a painstaking process of disputing these transactions and HOPEFULLY will get at least some of my money back.

I do not recommend this service whatsoever.

In egypt we had an issue because a building got burnt in cairo which caused internet to stop for all service providers, all service providers are working on the issue to make the DSL work again including Vodafone, however, Vodafone decided to shutdown the customer service for DSL unlike every other company and ignored all customers who actually want to know when will the service work again

I don't mind the DSL to be out of service, what i need is my right to contact the customer service and know when will my connection be restored

Easily the worst customer service experience of my life . Please for the love of God do not sign a contract with Vodafone. I got transferred to 3 different agents each one had absolutely no idea why I'd been transferred to them . An absolute shambles