The Vonovia team took care of the issues and was possible to speak with one person in English. Thanks for that. Unfortunatly the app is no english version and is hard to follow when is not even possib... See more
Company replied
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See what reviewers are saying
The whole experience was very smooth and seamless and feels unbleiveble to be honest. We sent the request and the team reached out, process our application and also asked for missing documents instead... See more
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It was confusing when I received notification that I had to upload documents that I did already. Also, it was frustrating, after sending the documents, that I couldn't do anything else in the app. It... See more
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I love being able to see everything digitally and in one place - I can contact my representative, see contract, payment history, submit applications for rental history / pets / renovations. The tips... See more
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Company details
Written by the company
Vonovia bietet rund einer Million Menschen in Deutschland ein Zuhause und beteiligt sich daran, Antworten auf die aktuellen Herausforderungen auf dem Wohnungsmarkt zu finden: Das Unternehmen setzt sich ein für mehr Klimaschutz, mehr altersgerechte Wohnungen und für ein gutes Zusammenleben in den Quartieren. In Kooperation mit sozialen Trägern und den Bezirken unterstützt Vonovia soziale und kulturelle Projekte, die das nachbarliche Gemeinschaftsleben bereichern. Vor Ort kümmern sich Objektbetreuer und eigene Handwerker um die Anliegen der Mieter. Diese Kundennähe sichert einen schnellen und zuverlässigen Service. Zudem investiert Vonovia in die Instandhaltung der Gebäude und entwickelt wohnungsnahe Dienstleistungen für mehr Lebensqualität. Für Fragen im Zusammenhang mit Mietverträgen und Nebenkostenabrechnungen ist der zentrale Kundenservice über eine regionale Telefonnummer, per E-Mail, Fax, App oder postalisch erreichbar.
Wir geben Menschen ein Zuhause.
Written by the company
- Mit rund 548.000 Wohnungen bundesweit ist Vonovia eines der führenden Immobilienunternehmen in Deutschland. Dieser besonderen Rolle sind wir uns bewusst: Wir engagieren uns vor Ort – für unterschiedliche Projekte und Vereine. Vor allem aber für die rund eine Million Menschen, die bei Vonovia wohnen. Unser Engagement reicht von der dänischen Grenze im Norden bis zu den Alpen im Süden – damit sich unsere Mieterinnen und Mieter in ihrem Zuhause wohlfühlen. Darüber hinaus profitieren unsere Mieterinnen und Mieter von maßgeschneiderten Angeboten – ob eine günstige und nachhaltige Energieversorgung, schnelles Internet oder die Umsetzung individueller Wohnwünsche.
Contact info
Universitätsstr. 133, 44803, Bochum, Germany
- 0234-414 700 000
- kontakt.vonovia.de
- www.vonovia.de
4.3
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Response of any information asked and…
Response of any information asked and very supportive in providing information.
26 February 2024
Reply from Vonovia
Hello Anil Kumar,
Thank you for your positive feedback. We're glad to hear that you've received the information you requested and found our support helpful.
All experience is good and l like it
5 February 2024
Reply from Vonovia
Hello Gurjeet Singh Virk,
it's wonderful to hear that your experience has been good and that you like it. Thank you for taking the time to share your positive feedback!
Alles war in Ordnung.
5 February 2024
Reply from Vonovia
Hallo Enes Dervisevic,
es freut uns zu hören, dass alles zu Ihrer Zufriedenheit war. Vielen Dank, dass Sie sich die Zeit genommen haben, uns dies mitzuteilen. Sollten Sie in Zukunft Fragen haben oder weitere Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
Professional , very cooperative and so friendly handling with customer
Professional and very cooperative
24 January 2024
Reply from Vonovia
Hello Mulugeta Sium Tsegay,
Thank you for your positive feedback! We are delighted to hear that you found our service professional and cooperative.
Es war gut….
15 January 2024
Reply from Vonovia
Hallo Fatih,
vielen Dank für Ihr positives Feedback! Wir freuen uns, dass Sie mit unseren Leistungen zufrieden sind.
Reply from Vonovia
Hello Öykü Deniz Demiralay,
Thank you for your positive feedback! We're glad to hear that you found our service helpful and fast. If you have any further questions or need assistance, feel free to reach out.
Reply from Vonovia
Hello Klea Boci,
Thank you for your positive feedback! We're delighted to hear that you're happy with your new home.
Reply from Vonovia
Hello Kumar Pardeep,
Thank you for your positive review! We're delighted to hear that you are satisfied with our service. If you have any further feedback or questions, feel free to reach out. We appreciate your support.
The employees are very nice and is easy…
The employees are very nice and is easy to approach. They reply to messages and questions as soon as possible
18 December 2023
Reply from Vonovia
Hello Cynthia Denosta,
Thank you for your positive review! We appreciate your kind words about our employees and their responsiveness. We strive to provide excellent service, and we're glad to hear that you find our team approachable.
Reply from Vonovia
Hello Piniel Gemechu Melka,
thank you for acknowledging the quick response to your email. If you have any more questions or need further assistance, please feel free to contact us.
The best …….
20 December 2023
Reply from Vonovia
Hello Fitim Hoti,
thank you for your brief but positive feedback!
Easygoing and understanding
14 December 2023
Reply from Vonovia
Hello Frankpenhun,
thank you for your feedback. We're glad to hear that you found our service easygoing and understanding. If you have any further comments or need assistance, please don't hesitate to reach out.
Would be nice to have the Vonovia app…
Would be nice to have the Vonovia app and contract also in English.
13 December 2023
Reply from Vonovia
Hello Divya Anand,
Thank you for your positive feedback! We appreciate your suggestion regarding the Vonovia app and contract being available in English. We value our customers' input, and we'll certainly consider expanding language options to enhance user experience. If you have any further suggestions or questions, feel free to let us know.
Swift Response and Exceptional Service What stood out most was the efficiency…
What stood out most was the efficiency with which Vonovia handled my inquiries. The representative not only provided immediate information on available apartments but also guided me through the application process seamlessly. This quick and informative response significantly eased the stress typically associated with apartment hunting.
Moreover, the customer service team at Vonovia displayed exceptional professionalism and courtesy throughout our interactions. Their commitment to ensuring I had a positive experience was evident, as they patiently answered my questions and provided insights into the various properties available.
In addition to their quick response, Vonovia's commitment to transparency and communication was particularly reassuring. They communicated key details about the apartment search process, including timelines and any potential challenges, allowing me to make informed decisions confidently.
Overall, my experience with Vonovia's responsive apartment search support has been highly commendable. Their dedication to customer satisfaction, swift handling of inquiries, and transparent communication set a commendable standard in the competitive world of apartment hunting. I appreciate the positive experience and commend Vonovia for their commitment to providing excellent service to individuals navigating the complexities of finding a new home.
11 December 2023
Reply from Vonovia
Hello Ashwani Sharan Tripathi,
Thank you for taking the time to share your positive experience with Vonovia. We are delighted to hear that our efficiency in handling your inquiries and the seamless guidance through the application process have made your apartment search less stressful.
Our representatives strive to provide quick and informative responses, and we are pleased that you found their professionalism and courtesy noteworthy. Transparency and communication are key aspects of our commitment to customer satisfaction, and we are glad these efforts have contributed to a positive experience for you.
Your kind words and acknowledgment of our commitment to excellence in customer service are truly appreciated.
Was wor su gut
4 December 2023
Reply from Vonovia
Hallo Metin Kaya,
Vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie zufrieden sind.
Reply from Vonovia
Hello Patrick Munyangabo,
Thank you for your positive feedback! We're delighted to hear that you found our service good and quick.
Reply from Vonovia
Hello Ahmad Jawad,
Thank you for your positive feedback! We appreciate your satisfaction with our current condition.
Non existent customer service
I've been renting from them for a while and things were okay. Not very hands-on, but okay. Due to professional reasons, I am moving to another city, so I organised it to make the move as smoothly as possible, thinking about moving to another of their properties. I found a potential tenant interested in taking over the lease, which would save me a lot of costs associated with moving the kitchen and their advertising and spending time advertising the flat, not to mention revenue lost on months without tech collection.
Oh, how wrong I was.
First, they said they would only provide information on organising this once I submit the lease termination. Odd, stressful and bureaucratic. But I complied.
Once the termination was submitted, it was like they'd gone missing. I've sent about five follow-up emails and called nearly daily, booking a callback, which has yet to happen. Given that it was supposed to bairn within an hour, I'm not holding my breath. I spent countless times waiting on the phone just to be disconnected or directed to the app - which in the limited query potions has nothing fitting the request. And where messages are roundly ignored.
To sum it up, we're now in a situation where I don't know whether I'll be leaving some of my appliances back for the prospective tenant and don't know how to organise the move, and a mother with two kids who's unsure if she'll have a place to live come February.
They are oblivious that they provide a vital service - housing. One thing is sure: I will avoid dealing with them for any of my future housing.
Just save yourself from stress and worry and stay away.
Update 28-Nov: Vonovia did reach out after this review, which I am surprised with. I expected the replies here to be a publicity stunt based on my experience to date. I'm upping this by a star on these grounds; I'm still awaiting contact from a local person, which was supposed to happen right away. It didn't, but at least things are moving. I'll revise further based on the final outcome.
24 November 2023
Unprompted review
Reply from Vonovia
Hello Piotr Rusiecki,
We are sorry to hear that you are not satisfied with our service. We apologize for any inconvenience you may have experienced in this matter. Your feedback is important to us and we take it seriously. We would like to examine the situation in more detail and take care of it. We have therefore forwarded your request so that someone will get in touch with you soon.
I am so happy 😉
16 November 2023
Reply from Vonovia
Hello Renato Brazhda,
Thank you for your great feedback, if our tenants are happy, we are too!
Super Service
2 November 2023
Reply from Vonovia
Hallo Sergej Vogt,
Vielen Dank für Ihr Lob! Wir freuen uns, dass Sie zufrieden sind.
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