Vonovia Reviews 

I open tickets on their app, provide an appointment for a callback based on their availability, then they close the tickets without calling. When I phone, they tell me that they will phone later to make appointment for the repair but they never call back.

Because of no repairs I am suffering for months with problems relating to heating, insulation, and privacy. I have received no information and as far as I can tell they have no intention to repair anything.

I have tried using their complaint channels, have been patient and now feel that I don’t have any options left other than to complain on social media and to approach a lawyer.

I do not want this apartment. I have sent this aggrement by clicking button inadvertently through the mobile application. Due to a family emergency, I have to leave from Dresden immediately.
Please help me.
Regards
Ashish

Horrible customer service, sent 2 emails and no answer at all. Always receiving automatic answers where they don’t answer anything! The worst service ever. Not possible to reach to a real person. Also the phones are not being picked up. Not happy at all!!!!!

Customer service very helpful even when you don’t understand the language

Uncomplicated

Allotment of apartment was very smooth and quick. Service was just on one call or email.
Thank you for providing me the apartment.

I rent 1 bedroom apartment from Vonovia two and half years in Karlsruhe city. During this two and half years I had a so much bad experience with this landlord. Always something broken and buildings are so old and basements are stinky like a swear. They don't feel their responsibility to fix those broken things, and when you call them with problem, they don't want to talk normally, especially if you are foreigner. But bills come every time higher and higher. If you call them to ask where are taking all this amounts from, they will give you so mich crap, that you want to hang up a.s.a.p. They make up on the paper all those amounts out of crap, when you call them for explanation, they don't give you any correct answer, and on the top so rude, unfriendly at all, especially if you are foreigner in this country.. Seems like this firm hires always as customers service employees all racist, hater, rude people. I lived in USA 12 years before Germany, and I've never seen such a coarseness against customers. Don't ever rent from Vonovia any apartment, you will regret about in the first year, first of all because of high price.

It's good cause is providing information for customers and give understanding even though I just started using it it will also be good if customer's can send message directly from the apps as well .

The team was so supportive and helpful in considering my request for the house renting. Looking forward to associate with Vonovia for many years.

Thank you very much! I am a foreigner here in Germany, and for a very short time I found a home, your company made this possible. Thank you again!

I hope they Go bankrupt the worst service the worst Company, they have got a lot of money and buy all social housing in Germany that is actually supposed to be cheap for families that can’t afford expensive Housing, but they keep messing with everything, i hope Karma bites them as soon as possible

A really awful company who will do nothing for you whilst raising prices whenever they can. We had sewage coming up into our shower for the last 2 years, we told them about it, they sent around a teenager who had no idea what he was doing, he left sewage water all over the floor and walked it through the house, and didnt fix the problem because it is down in the pipes (so its expensive to fix). Then they just did nothing to fix it... unbelievable. But that is just 1 of many experiences we have had with these scum. Broken glass and trash around the house, bins not taken to the pickup point (we pay a service charge for a caretaker who is completely useless), mold on the walls. Then of course every year a rent increase! And when you refuse to pay the increase because you are literally living with sewage in your house they just use their friends in the legal system to get what they want, your money.

I rented an apartment from Vonovia for 4 years.
1. They are nice with you before you sign. Afterwards, you don't get any service.
2. To get any problem solved, you have to write one or several postal letters.
3. The last, but not least, they offered me 50EUR for recommending a new tenant who would take over my apartment. I did that, but they have never paid and don't answer my letters or emails. Fighting this in court is not 50EUR, and they know it.

I tried to contact with customer support. They write in their site:
"You don't speak German? Naturally, we will be pleased to help you. Please get in touch with our hotline. + 49 234 4147 000-00"
If you try to call it you'll find robot speaking to you in German. LOL
Vonovia really mocks auslanders with its answering machine.

Do not ever rent from this company.
Poor customer service. They mentioned that they have a call center that can speak English, but they don't exist. They will immediately ignore you when you ask them for any English speaker who could help.

We are a family with children that viewed a beautiful 4 room apartment in FFM. We went through the whole process of the viewing and sending in ALL our personal details including private information about our children. We were then told no you don't meet the criteria. Sorry, but we did meet the criteria exactly. We made it clear from day 1 that my partner is successfully self employed and I have an unlimited contract. Anyway, after that we were ignored and we noticed that the information on the description of the 4 room flats was CHANGED last minute to say NO self employed tenants will be accepted. Is this normal?!? I am sick and tired of being discriminated against during the flat hunt! We are well earning people with kids who just want to find a nice new home! I'd love to know who exactly they gave the 4 room flats to on the new complex in Ostend FFM. We would have loved to have one.

I have had a really annoying and frustrating experience with Vonovia. Even with complete profile and sound application, they never respond to your request for visiting an apartment or an appointment. They just don't care about your request and never reply. If this is their behavior right from the beginning, it's better not to rent an apartment with them for any term.