I ordered a dry suit and some neoprene gloves. I sent an email requesting that the dry suit arrive before a paddling event on the river that was coming up. And it actually did even though it was fairl... See more
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See what reviewers are saying
Size was wrong on the first attempt on a wetsuit. Reordered and sent back return on Friday, had the new jacket on Monday. I am sure credit will take a bit but super happy that they saw my message ab... See more
Everything I've bought has been top quality at the lowest prices I've found. I've purchased a Ripcurl E7 E Bomb 4/3 and a Mystic The One 3/2 after buying the Mystic Ease gloves and really liking the... See more
Overall I had a good experience with this company. I ordered three items and UPS tracking is a nice feature. One star taken away because despite having warehouses in California and Michigan, all items... See more
Company details
- Surf shop
- Canoe & Kayak Shop
- Outdoor clothing and equipment shop
- Sailing shop
- Sportswear Shop
- Windsurfing Shop
About Watersports Outlet
Written by the company
We love water sports! We're surfers, sailors and kayakers - that’s why we do what we do.
We've shipped over 2 million orders around the world since we started, over 20 years ago.
How did we do it? By offering quality products at competitive prices and the best customer service in the business.
Watersports Outlet stocks over 100,000 items to help extend your water sports throughout the year.
Learn more >
We stock
See what's new >
Earn Rewards
Sign up >
We've shipped over 2 million orders around the world since we started, over 20 years ago.
How did we do it? By offering quality products at competitive prices and the best customer service in the business.
Watersports Outlet stocks over 100,000 items to help extend your water sports throughout the year.
Learn more >
We stock
- Wetsuits
- Drysuits
- Surfing accessories
- Sailing gear
- SUPs and Kayaks
- Wind, Wake, Kite and Bodyboard
- Swim suits and accessories
- and more!
See what's new >
Earn Rewards
- $5 voucher for every $100 spent
- Free wetsuit recycling
- Early access to sale and new in
- Exclusive offers and competitions
- Dedicated customer support line
Sign up >
Contact info
The Gunnery Drill Shed, Chapel road, Shoeburyness, SS3 9SL, Southend-on-Sea, United Kingdom
- 844-346-8683
- info@watersportsoutlet.com
- www.watersportsoutlet.com
4.6
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The pricing was great
The pricing was great, the shipping was fast (even in the holiday time). The overall experience was really perfect. I have no complaints at all. I will order from them again
16 December 2024
Great Product
Great Product, very happy.
The only issue was with UPS and their delivery.
26 December 2024
Prompt shipping, easy transaction
Yeah cancel that they have the best selection online, and they're always in stock. This shipping is promised? The transactions are so smooth. They're like
23 December 2024
Always fast shipping and great gear.
19 December 2024
Bad customer service
Ordered some palm shoes and they didn’t fit, so after already paying shipping they want me to pay to ship back, reorder the correct pair and pair a third time for shipping. Not happening. Lots all my future business.
12 December 2024
Unprompted review
Reply from Watersports Outlet
Hi Christopher,
Thank you for reaching out and sharing your concerns regarding return costs.
At Wetsuit Outlet, our aim is to provide competitive pricing along with valuable benefits, such as free delivery aand we can see that no delviery cost was added to your order
.We work hard to ensure you receive the correct products from the outset by offering detailed product descriptions, sizing guides, and comprehensive quality checks. This approach is designed to make your shopping experience both cost-effective and convenient.
We are committed to pricing transparency. While offering free returns is often desirable, it can lead to higher initial product costs. By applying a return fee, we are able to keep our prices competitive while continuing to offer high-quality products. We apologize for any inconvenience this may cause.
We offer a fixed-price return option, which proves economical for many customers, particularly those returning multiple items in large parcels. However, you are also welcome to arrange your own return service if preferred. This information is stated on our return page.
If you have any further concerns or need assistance, please don’t hesitate to contact our customer support team. Your satisfaction is important to us, and your feedback helps us continuously improve our service.
We hope to have the opportunity to serve you again in the future.
Kind regards,
Team WSO
They answered my emails or texts and…
They answered my emails or texts and helped me find the easiest way to return.
13 December 2024
We had an unusual slight defect with…
We had an unusual slight defect with one item that we purchased, and the team resolved it quickly and to our satisfaction. Thanks for the great service!
12 December 2024
Had what I needed at a very good price
Had what I needed at a very good price. The item arrived promptly, was the correct size, matched the product description, and arrived in good condition. Email updates were provided along the way so I knew order status. No issues at all with the process. I would use them again.
17 December 2024
Excellent all around
13 December 2024
Great prices and quick ship!
2 December 2024
Excellent customer service
Excellent customer phone service! My questions on dry suit sizing were answered very politely and thoroughly. Upon ordering, the purchase arrived very quickly from the U.K. to the western U.S., and tracking info was provided. The dry suit fit and I am very happy with the whole experience.
12 December 2024
timeliness
12 December 2024
Really fast shipping
Really fast shipping. These would be great ship times for a domestic company, mind you, they are remarkable for a UK based company. First rate merchandise, good prices.
12 December 2024
good selection and value
12 December 2024
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